Flight delay and cancellation compensation, BA ONLY

111KAB

izzy83 - my advise was 3 posts above #542

izzy83

111KAB wrote: »

izzy83 - my advise was 3 posts above #542

Thank you.. I'd go to a court if I have to. But I'm trying to solve this without having to go to that effort for now.

Vauban

izzy83 wrote: »

Thank you.. I'd go to a court if I have to. But I'm trying to solve this without having to go to that effort for now.

I don't think that is very likely, tbh. But my advice would still be to sit tight: most claims are being "stayed" anyway, and if the Huzar judgement comes good, it will be much easier to bring a claim. Plus (with respect) it is a lot of work to bring a successful claim, and it sounds like you would have a lot of reading to do before you could do so.

But don't expect Huzar to be resolved any time soon: I think it could be 2015, and longer if it is lost and further appealed.

manners_363

friday 3rd jan 14 my brit airways flight out of jfk new york at 8.15 pm was cancelled due to their stated bad weather the flight 30 mins prior and 30 after went on time. where do we stand with compensation and or being paid for what we had to spend on the hotel and meals during the 4 days extra in ny befor ba flew us home

111KAB

Your post should be on the BA thread but please read through before (if necessary) you post again.

jackieblack

http://www.britishairways.com/en-gb/information/legal/flight-cancellation-compensation

Wax_Lyrical

I'm new on here and was pointed in this direction by a friend. 2 weeks ago I had a flight from Heathrow to Cancun via JFK travelling on my own, all booked on the same ticket through BA. The connecting flight was with the worst airline in the world - American Airlines.

The BA flight was delayed by 5 hours as the plane had a fault. We sat on the plane for 2 1/2 hours before they then decided to change to another plane and waited for anther 2 1/2 hrs in the terminal.

I consequently missed my connecting flight to Cancun and was told by the flight crew that while we were in the air ground staff would be rescheduling the flights and booking overnight accommodation so I wouldn't be stranded at the airport. How wrong they were. There was no BA staff on arrival. In fact hardly any staff there at all. The Staff actually didn't give a monkeys. I stood in a queue for 2 3/4hrs to then be told there was no hotels available for me, the restaurants were all shut over night and I could sleep in the chairs at the BA check in gate. No offer of vouchers to get a meal or drink whatsoever. When I asked for water to take some tablets they asked me if I had cash for the vending machine. What??

My next flight the following day was cancelled and I eventually left JFK 24 hours after I arrived with no sleep, no food and feeling exhausted and let down by BA.

I'm absolutely livid by the way BA treated me and I will claim compensation but my question is can I claim for the both flight delays? I've no idea why the connecting flight was cancelled as the staff there where so stupid they wouldn't know their left from their right.

Also, am I better going direct to BA for the claim or should I use one of the companies that come up on google?

Any advice would be really appreciated as it was living hell for 24 hours of my life and BA need to know how mad I am.

Thanks

p.s. I am female and not exactly familiar with connecting flights

JPears

You can probably only claim for the BA flight under reg 261/2004. As the second flight was not in the EU and not an EU airline it doesn't count. However you should take up an entirely different claim against BA (who sold you the single ticket) for the delays caused by AA.

Start with FAQ and then either start some serious reading/writing/legwork etc or use the services of a NWNF legal firm.

daniel1987

daniel1987 wrote: »

I travelled with family in september to madrid, we arrived at Madrid airport on our return leg to be told that our flight to london had been delayed and that we would miss our connecting flight to edinburgh. Since we were on the last flight from london to edinburgh we were denied boarding onto the plane as it was london fashion week in london and no hotels were available (Iberia desk confirmed this to us) so we had no choice and to stay in a poor madrid airport hotel and fly the next again day.

There was 4 of us travelling and by the time we arrived back to our origianl destination we were delayed over 12 hours.

We have spoke to BA who gave us £600 pound in BA vouchers this was for our complaint taking longer than 4 weeks to deal with but they are currently still dealing with our EU complaint.

I have been told that this can take up to 90 days, not sure if they are trying to fob me off or they are generally busy as they say they are.

Does anyone know how long a claim usually takes as we have waited 2 months so far and when we call BA up they say that they are still dealing with our case?

Thanks

Just wanted to give everyone an update

Recieved an Email from BA who gave us compensation of £1600 for the 4 of us that were travelling this is on top of the £600 pounds of e-vouchers that they gave us.

thegreenone

Brilliant News Daniel.


I filled in the online form for BA the Sunday after receiving an MSE email. I didn't think we would get anything. Low and behold the following Thursday I received an email to say our claim had been upheld and we were due £496! I'm trying to forget the fact that had we landed just eleven minutes later into Vancouver we would have got double! Still it'll pay a huge chunk off the next holiday.


Thank you very much Martin and MSE!