Flight delay and cancellation compensation, BA ONLY

madbarber

Thanks, I may be able to make a claim on travel insurance but this would be subject to £50 excess. Although in my opinion BA should meet the excess, I might lose the will to live pursuing the claim so may give up on that.

Caz3121

madbarber wrote: »

Although in my opinion BA should meet the excess

BA need to get you from A to B, provide duty of care during the delay and, if the delay was within their control, pay EU261 compensation. with €600 each will you still be out of pocket?

shaun_from_Africa

I don't know if BA have upped their game recently but here's my experience in claiming compensation for a delayed flight.

I was booked on a flight last Thursday evening(21st Nov) which was due to depart at 1845 and land at LGW at 0905 the next morning.
Because of their problems on Wednesday and Thursday, the flight departed about 4 hours late and landed at LGW at 1230 on Friday afternoon (3 hours 25 minutes late).
Because of the late arrival, there was no gate available at Gatwick so the aircraft sat on the apron until 1315 and finally got to a gate at 1322.

I submitted an online claim yesterday morning citing a 4 hour 17 minute delay and this morning at 10 am, I had an e-mail back confirming that my submission had been accepted and they would be making a payment of €600 (£512.80) into my bank account in the next 4 to 6 days.

I fully expected them to agree to pay out but I thought that they would initially state that I was only entitled to €300 as the aircraft landed about 3 1/2 hours late but no, they immediately agreed that the delay was over 4 hours so the compo due was €600 and this was done the very next working day.

neogeo

Hi, am using the 'Resolver' tool on this website, but am unsure how to proceed.
I paid for my in-laws flights who live in the US. It is they who I am claiming compensation for.
Resolver tool asks for the address of the person making the claim (I am filling it in on behalf of father in-law), but it only accepts UK address.
Should I complete the form in my name and explain I am claiming for them, or use his name and use my address on the form, even though he lives in the US?

neogeo

OK, edited final letter to state I was making the claim on behalf of my in-laws.

shaun_from_Africa

Just a quick update to my post of the 25th November.
I submitted my delay compo claim to BA on the 24th November and the payment of €600 (£512.80) went into my bank account this afternoon.

newmum1

Update to my earlier post.
I have had a final reply from BA in relation to my flight delay. I was declined on the grounds of weather.

Thanks for contacting us about your claim for EU compensation. I apologise for the delay in replying to you. We're sorry it was necessary to delay flight, BA2036 on 04 September. I understand this is something you feel strongly about and I appreciate why you're unhappy with our previous reply.

I’ve had another look at your claim for compensation and I’ve taken time to make sure our response is accurate and up-to-date. Based on this, our decision hasn’t changed and the response you’ve received about the eligibility of your EU compensation claim is correct.

As your flight was delayed due to adverse weather conditions, it means you’re not eligible for EU compensation.

Article 5.3 of the EU Regulation 261/2004 states a carrier is not obliged to pay compensation if it can prove the delay or cancellation is caused by extraordinary circumstances, that couldn’t have been avoided even if all reasonable measures had been taken. In Recital 14 and 15 of EU Regulation 261/2004, extraordinary circumstances include weather, strike and the impact of an air traffic management decision which gives rise to a long delay. This means you’re not entitled to compensation under the EU Regulation for your delayed flight.

If you would like to know more about EU compensation, please visit our pages on ba.com.

richard3

We have been waiting for compensation from BA since late July. We completed the necessary online form and have been allocated a case number. We have subsequently emailed several times since then and got a standard response, giving us a few Avios points. If you try to telephone, you get a recorded message saying that they are experiencing a high level of claims and everything is taking longer than normal. The moment the recorded message is over the line is disconnected - it is impossible to talk to a human being. I have written to the Chief Executive of BA and had no reply (I had expected one if his minions would have replied). Very tempted to go to the Small Claims Court but is there any point?

shaun_from_Africa

richard3 wrote: »

Very tempted to go to the Small Claims Court but is there any point?

Before anyone can give an opinion on that, you need to post a lot more information.
What are you claiming compensation for? (delay, cancellation, refused boarding),
If it was a delay:
how late were you getting off the aircraft?
What was the reason for the delay?
What was the route?

Justice13075

richard3 wrote: »

We have been waiting for compensation from BA since late July. We completed the necessary online form and have been allocated a case number. We have subsequently emailed several times since then and got a standard response, giving us a few Avios points. If you try to telephone, you get a recorded message saying that they are experiencing a high level of claims and everything is taking longer than normal. The moment the recorded message is over the line is disconnected - it is impossible to talk to a human being. I have written to the Chief Executive of BA and had no reply (I had expected one if his minions would have replied). Very tempted to go to the Small Claims Court but is there any point?

First start by putting your flight details into Euclaim and bottonline and see what they say.