Flight delay and cancellation compensation, BA ONLY

Caz3121

Rolyan wrote: »

Where would I find Vauban’s guide.

it will come up on a google search

Rolyan

That guide is excellent. I’m starting my claim now.......

JPears

It is. It could do with a little update but alas Lord Vauban (who always has a nice hat) is rarely on the forum these days.
But he's certainly made his mark and many are indebted to his wisdom and guide.

pebbles01

I think the answer is no chance but thought it worth asking. We had a flight from Newark cancelled by BA. They hadn't contacted us to tell us, so no choice given about our options. We only found out as we turned up at the airport really early. BA then said they could get us on a flight from JFK, which arrived back about 1.5 hours after our original was due. I guess there's no chance of compensation as we were given an alternative? TBH, what irritated me the most is they didn't tell us the flight was cancelled, and it was complete luck that we turned up at the airport early.

legal_magpie

You are right that compensation isn't payable under the regulations but I would write to BA complaining that you weren't told that the flight was cancelled. Your sensible policy of always getting to the airport early has paid dividends and is one I would always recommend

jpsartre

pebbles01 wrote: »

TBH, what irritated me the most is they didn't tell us the flight was cancelled, and it was complete luck that we turned up at the airport early.

Is it possible the email was missed or went in junkmail? They're usually pretty good at sending out notifications about cancellations IME.

legal_magpie

Did you by any chance book through a travel agent (real or online) rather than with the airline direct? If so, the airline might have only told the agent who have failed to tell you

veryintrigued

veryintrigued wrote: »

BA have refused my claim so I moved it to CEDR last week.

CEDR has advised that my claim has:

'passed the initial case intake review. In accordance with the Rules, British Airways has 15 working days to:
Attempt to settle the dispute with the customer via this platform (Rule 4.2)
Object to adjudication on grounds of eligibility (Rule 4.3)
Submit your written Defence to the claim (Rule 4.4)'

Whilst that's great news presumably BA will still fight it? Do they normally?

I'll be very frustrated if they do as Customer Services ground staff at both ends indicated it was a foregone conclusion and the manner the crew landed the plane was the worst two very experienced fliers had ever experienced - with definitely a feeling they were attempting to circumvent the three hour window.

pebbles01

They definitely didn't email me, including junk folders and I'd updated my contact details with them before departure. However we did book via a travel agent, so I think BA have to tell them and they should have told us. That didn't happen, but it is one of those things and we got home safely and relatively on time. Thanks for your help

Rolyan

I sent in my online claim last week, using the standard letter on here, which asked for a decision in 14 days.


I know full well that it is highly unlikely, almost guaranteed, that they will respond in that time (if at all). Assuming they don't, what is the generally accepted MSE wisdom? Do I give them longer, and formally write asking for a response? Or just wait a bit longer for a response? Or do I immediately move to the next stage after 14 days, sending them an NBA.


I'm just wondering if based on the mass experience, there is a generally accepted way of progressing this.