Flight delay and cancellation compensation, BA ONLY

ToffeeBoy

JB1980 wrote: »

Hi,

I was wondering if someone could help. I flew with BA 2 weeks ago on a Sunday evening from Hamburg to Heathrow. Due to a broken tyre and BA not being able to supply a new one themselves, having to ultimately borrow one from Lufthansa, we were stuck on the plane with hardly any updates or information for 3 hours 10 minutes.

The flight itself - or so BA claims - was ultimately "only" delayed by 2 hours 58 minutes, falling 2 minutes short of the required 3 hours.

I have written to BA requesting compensation and quoted the EU Regulation 261/2004. They are refusing compensation based on 2 minutes missing, even though we were stuck on the plane for over 3 hours prior.

Is there anything I can do to get them to compensate me after all? Does it help to threaten them with court? Or taking the case up with the CAA?

I feel that BA is having a laugh.

Thanks so much in advance for your help!

JB1980 I was on the same BA flight from HAM. I received the same response by BA. BA have wrote back with the wrong flight times and no word of an apology! Flight stats is showing 178 minutes so I am considering my next move.

Can anyone tell me if as the flight distance is under 1,500 k.m and the delay was over 2 hours am I entitled to compensation. The table on the main site would suggest so but the replies on this thread would suggest perhaps not?

ToffeeBoy

Centipede100 wrote: »

Same answer as the one given upthread already to JB1980 - flogging a dead horse comes to mind...!

Table on EU flight delays seems to suggest 0 - 1,500km over 2 hour delay = case for compensation. Hamburg is 745km and delay was 2 hours 58 minutes...My post was trying to ascertain if anybody had claimed using the over 2hr under 1.5km ruling or thinks it may have legs. Clearly you think not, fair enough.

Caz3121

ToffeeBoy wrote: »

Table on EU flight delays seems to suggest 0 - 1,500km over 2 hour delay = case for compensation. Hamburg is 745km and delay was 2 hours 58 minutes...My post was trying to ascertain if anybody had claimed using the over 2hr under 1.5km ruling or thinks it may have legs. Clearly you think not, fair enough.

I believe you have looked at the wrong table
compensation for delays are based on over 3 hours
compensation for a cancellation can be given if your arrival on the alternate flight is over 2 hours

Lanarkshirelad

cheap_charlie wrote: »

Just want to post my thanks for the members here who have posted so much valuable information on the FAQs.

Was on a transatlantic BA flight delayed over 20 hours 2 weeks ago due to technical faults on 2 aircraft - decided to contact Customer Services via e-mail while I was away and included a claim using the template letter shown here for 600 euros for myself and my travelling partner.

BA responded within 48 hours with 20K Avios each for our BAEC accounts and promised to get back to us regarding the compensation claim later.

It's taken them another week but they have now responded agreeing we are entitled to the full compensation via e-mail and telling us they will be sending a cheque for £1030.

Whole process was very straightforward - thanks in part to BA playing by the rules. Some of the posts I have read about how difficult other airlines are over this makes me reluctant to ever fly with anyone but BA!

Many thanks to the "experts" on here for ensuring I asked "properly" for compensation

Now had confirmation that I am entitled to compensation for this same flight. Cheque for £1022.66 on its way to me for 2 x €600. Looks like the delay in claiming has cost me about £8 but won't grumble at that.

Hopefully they're just as quick in sorting out my expenses for the extra night's stay.

GFA

I've been monitoring this thread which is a mine of information. As a result of this thread, I have just (surprisingly painlessly too!) managed to claim compensation from BA for my flight to the Caribbean back in 2007 which was "rescheduled" (i.e. delayed) 24 hours due to technical problems. When I initially contacted BA after I returned from my holiday in 2007, they were completely disinterested in my complaint and my correspondence with them was drawn out over 2 -3 months due to delays in their responses, (although I appreciate that legally they were not obligated to pay compensation back then and had fulfilled their obligation under EU regulations.)

When I emailed BA 3 weeks ago to make a claim for my 2007 flight, it took them exactly 3 weeks from the date of my email request via their website to send me a cheque which is a completely experience from 2007/08.

Thanks to all who have offered information and guidance to help people make a successful claim.

mickyo167

Sent letter of template on the 1st of April phoned them on 14 th April they said they had just received the letter that weekend and in the hands of a independent Judicator.five days later got cheque for £1022.66.
the flights were on the 3/6/2011 got cancelled 3 hours before takeoff
got next flight was 4 hours 15 mins later.Flight length was 5680 Kilo meters.
did not have booking reference I just looked up flight schedule of the times I should have flown at present and it was still same flight number.Only had boarding tickets for the 5 o'clock flight.
Sent letter to customer relations(s506) but when I phoned they didn't seem to know what I was talking about until they phoned another department then they told me the info about the Judicator and couldn't give me a number to phone.

griggs79

Hello,

I recently suffered a delay with BA. Having put in a claim they have refused it, as per below.

Thank you for contacting us.

Your claim for compensation has been refused because flight BA0166 on 14 March 2013 was delayed as a result of the inbound flight being diverted to Larnaca, due to the low visibility in Tel Aviv. The delay was further compounded by the combined need for crew rest hours as well as the Night Jet Ban at London Heathrow. Under EU legislation, British Airways is not liable for a compensation payment in this situation.

Unfortunately airline operations are subject to circumstances outside the airline's control. British Airways takes all reasonable measures to avoid delaying a flight in such circumstances. Consideration is given to whether there are any operational options available before a decision to delay is made. We are sorry that the delay was necessary in this case.

Thank you for following this up with us. I do hope we have the chance to welcome you on board again soon.

Is my claim dead, or should I try a different tactic?

Many thanks in advance.

Vauban

griggs79 wrote: »

Hello,

I recently suffered a delay with BA. Having put in a claim they have refused it, as per below.

Thank you for contacting us.

Your claim for compensation has been refused because flight BA0166 on 14 March 2013 was delayed as a result of the inbound flight being diverted to Larnaca, due to the low visibility in Tel Aviv. The delay was further compounded by the combined need for crew rest hours as well as the Night Jet Ban at London Heathrow. Under EU legislation, British Airways is not liable for a compensation payment in this situation.

Unfortunately airline operations are subject to circumstances outside the airline's control. British Airways takes all reasonable measures to avoid delaying a flight in such circumstances. Consideration is given to whether there are any operational options available before a decision to delay is made. We are sorry that the delay was necessary in this case.

Thank you for following this up with us. I do hope we have the chance to welcome you on board again soon.

Is my claim dead, or should I try a different tactic?

Many thanks in advance.

Where were you travelling from/to? If you were leaving London, weather conditions affecting previous flights in other parts of the world are not an extraordinary circumstance. Read the FAQs, and write them a NBA letter. BA seem to be playing fairly, so you may not need to take them to court. But you need to be clear on your arguments.

griggs79

Hello Vauban,

My flight was from Tel Aviv to London. I guess that's where the problem lies.

Vauban

griggs79 wrote: »

Hello Vauban,

My flight was from Tel Aviv to London. I guess that's where the problem lies.

Well it's debatable - if the weather was clear at Tel Aviv by the time you were ready to depart, you might argue the point. But I'm not sure personally you'd get anywhere. Others may take a different view, but I think you were just unlucky.