Flight delay and cancellation compensation, BA ONLY

cathymerchant

I have begun a claim for a four hour delay to New York. Stupidly I didn't keep any boarding passes etc but surely they will have a record of us being on that flight. I have my booking e-mail but we transferred to a later flight as ours was overbooked so the flights details on that are incorrect anyway. Does my lack of paperwork jeopardise my claim?

Mark2spark

No, not really Cathy, as you have evidence of purchasing 'the service'.
Turn it around on them and ask them to prove that you wasn't on the flight if that becomes a sticking point.

garythehutch

I got an email response from BA about my flight from Newcastle to Heathrow. I'm not entitled to anything because of industrial action. Fair enough. However, the email didn't make a single mention of our flights from Phoenix to Heathrow. Me thinks this one may not have been affected by the strikes?

britref

This flight was delayed taking off by 271 minutes and landed 269 late, filled out the template on this website and sent it away on 4/4/13 after seeing tv show, today 12/4/13 received a cheque for £1012 for mine and my wifes compensation that means we paid £39 for our return flight the good news is they also sent cheque in pounds so we won't have to pay any banking charges.

Malcolm_of_Kent

Just received my cheque.

I had my claim rejected earlier (about 12 months ago), but I just wrote referrring to the recent judgement, and they paid up.

Thanks to MSE for the encouragement. I now quite like BA!

jopes62

First timer, looking for some help/advice . . .
I've been pursuing a claim for a flight delay in July 2007. We had flights booked from Edinburgh-Heathrow, Heathrow-Barcelona. Got a reply yesterday from BA saying that as the Edinburgh-Heathrow flight was only delayed by 179 minutes (!) we are not entitled to compensation.
I realise that they have to draw a line somewhere but I'm sure you can see that this is very frustrating. My bigger issue, though, is that we were more than 3 hrs late arriving in Barcelona, given the time we had to wait for new connecting flight at Heathrow. In addition, when we arrived at Barcelona we were further delayed because BA lost all our luggage and because we lost our pre-booked hire car as we were so late.
Is it worth contacting them again because we were more than 3 hrs late in arriving at our final destination? Can I appeal?
Any advice most welcome.

Beacon_Bright

Last November I sent Martin's letter to claim for a delay. As expected they ignored the letter - no acknowledgement they had received it, no case number - nothing. Thought I'd leave it until after Christmas break and then, right out of the blue, I received an Email agreeing to full compensation - which at their rate of conversion amounted to just over £1,000. Thank you Martin! Thank you BA - you're not as bad as they make you out to be. (BA that is - not Martin, of course)

Using their link in the Email I sent them the required Bank information. I wondered a bit why they said it would take 20 - 30 working days for payment - but hey-ho! the cash would be coming. Or so I thought.

3 months later the money hadn't arrived - I sent off another Email using the same webform link. They replied to this, alleging they hadn't received my bank details.

I sent the bank details again - using the link they provided.

2 weeks later I sent them another Email - again on their link asking for confirmation they now had my bank details - Nothing! No reply, no acknowledgement.

A week later I sent another Email - again on their Link, again asking if they now had my details. Yet again - Nothing!!

This morning I spent half an hour on the phone with the Customer Services - on an 0844 number, of course. To eventually be told they still had not reveived my Bank Details!!!

I have now been promised payment within the week.

So learn from my experience fellow Moneysavers -

DO NOT EXPECT BRITISH AIRWAYS TO HAVE INTEGRITY IN THEIR DEALINGS WITH YOU

Expect them to selectively 'lose' information you send, deny receiving important information and delay the process as much as possible. Keep chasing them up with phone calls - noting the time of the call and person you are speaking to.

Good luck with all your claims - and remember - BA is a business, has little integrity and does NOT want to payout anything.

There, I feel better now.

cheap_charlie

Just want to post my thanks for the members here who have posted so much valuable information on the FAQs.

Was on a transatlantic BA flight delayed over 20 hours 2 weeks ago due to technical faults on 2 aircraft - decided to contact Customer Services via e-mail while I was away and included a claim using the template letter shown here for 600 euros for myself and my travelling partner.

BA responded within 48 hours with 20K Avios each for our BAEC accounts and promised to get back to us regarding the compensation claim later.

It's taken them another week but they have now responded agreeing we are entitled to the full compensation via e-mail and telling us they will be sending a cheque for £1030.

Whole process was very straightforward - thanks in part to BA playing by the rules. Some of the posts I have read about how difficult other airlines are over this makes me reluctant to ever fly with anyone but BA!

Many thanks to the "experts" on here for ensuring I asked "properly" for compensation

JB1980

Hi,

I was wondering if someone could help. I flew with BA 2 weeks ago on a Sunday evening from Hamburg to Heathrow. Due to a broken tyre and BA not being able to supply a new one themselves, having to ultimately borrow one from Lufthansa, we were stuck on the plane with hardly any updates or information for 3 hours 10 minutes.

The flight itself - or so BA claims - was ultimately "only" delayed by 2 hours 58 minutes, falling 2 minutes short of the required 3 hours.

I have written to BA requesting compensation and quoted the EU Regulation 261/2004. They are refusing compensation based on 2 minutes missing, even though we were stuck on the plane for over 3 hours prior.

Is there anything I can do to get them to compensate me after all? Does it help to threaten them with court? Or taking the case up with the CAA?

I feel that BA is having a laugh.

Thanks so much in advance for your help!

Vauban

JB1980 wrote: »

Hi,

I was wondering if someone could help. I flew with BA 2 weeks ago on a Sunday evening from Hamburg to Heathrow. Due to a broken tyre and BA not being able to supply a new one themselves, having to ultimately borrow one from Lufthansa, we were stuck on the plane with hardly any updates or information for 3 hours 10 minutes.

The flight itself - or so BA claims - was ultimately "only" delayed by 2 hours 58 minutes, falling 2 minutes short of the required 3 hours.

I have written to BA requesting compensation and quoted the EU Regulation 261/2004. They are refusing compensation based on 2 minutes missing, even though we were stuck on the plane for over 3 hours prior.

Is there anything I can do to get them to compensate me after all? Does it help to threaten them with court? Or taking the case up with the CAA?

I feel that BA is having a laugh.

Thanks so much in advance for your help!

If you did not arrive three hours or more late, you have no claim for compensation. Next!