Flight delay and cancellation compensation, BA ONLY

gettingtheresometime

Justice13075 wrote: »

That seems an odd number where were you flying from and where to and how long were you delayed getting to your destination. Aslo haw many of you were there.

Heathrow to Toronto , 3 hrs 54mins 2 passengers.

In fairness the email said €300 each which equated to £521 plus a couple of pence .

Justice13075

Just 6 mins short of 600euro each was the 3.54 mins when the plane landed or when the doors opened? have you checked bottonline and euclaim see what they say. What day did you fly and do you have your flight number

gettingtheresometime

Flew on 29/3 flight no ba099.

Bottom line says !!!8364;600 so I'm now confused as to what I should do

Justice13075

Easy, contact them and inform them that you believe you are due 600euro each and for them to cancel the cheque. If they disagree send them a letter before action. Download vaubans guide and on page 6 is a template. if they refuse you either issue them with court proceedings or hand it to a no win no fee solicitor like bott. They will take around 30% for their troubles. So you will end up with around £700 if they win your case.

gettingtheresometime

Thanks Justice - I'll let you know how I get on !

jpsartre

Justice13075 wrote: »

Just 6 mins short of 600euro each

What do you mean? The delay was more than 3 hours, the poster is due 600 euros (assuming the delay was not for extraordinary reasons).

Justice13075

If the distance is more than 3,500km which it was and you are delayed between 3 and 4 hours compensation can be cut from 600euro to 300euro which it was. But the 3hours 54 mins must have been the time they landed and by the time they got to the gate and opened the doors it went passed 4 hours which entitles them to 600euro each. Bott & co obviously believe that also as they say they are due the 600euro. Its in the regulations.

jpsartre

Justice13075 wrote: »

If the distance is more than 3,500km which it was and you are delayed between 3 and 4 hours compensation can be cut from 600euro to 300euro which it was.

I assume you're talking about article 7.2 of the regulations? If so, I thought that only applied in cases of rerouting on another flight?

Caz3121

Justice13075 wrote: »

Easy, contact them and inform them that you believe you are due 600euro each and for them to cancel the cheque. If they disagree send them a letter before action.

It is also worth noting that whilst Bott may say €600, EUClaim show €300
Flightaware show the landing time, 13 minute taxi and the gate arrival time...the gate arrival being 3:54 late...what is the likelihood that it took more than 6 minutes to open the doors?

JPears

It could be a cruel 6 minutes...