Flight delay and cancellation compensation, BA ONLY

davidca_2

Am Sat in Vancouver airport as I type. Should have flown yesterday to manchester via heathrow at 17.55h local time. Flight canx due to tech issues. BA have routed us via Calgary departing 18.35h local then 22.35h from Calgary. We were put in hotel with 60$ each allowed for food etc but due to hotel prices this just about covered dinner. 1. Can we claim under flt comp scheme? 2. Should BA have increased allowance etc for a 24hrs + stopover? All comments appreciated.thx

Tyzap

davidca wrote: »

Am Sat in Vancouver airport as I type. Should have flown yesterday to manchester via heathrow at 17.55h local time. Flight canx due to tech issues. BA have routed us via Calgary departing 18.35h local then 22.35h from Calgary. We were put in hotel with 60$ each allowed for food etc but due to hotel prices this just about covered dinner. 1. Can we claim under flt comp scheme? 2. Should BA have increased allowance etc for a 24hrs + stopover? All comments appreciated.thx

Yes and yes is the quick answer, assuming it should have been BA who you were due to fly with and not a code share.

Get receipts for any additional cost/food etc and so long as you don't got over the top, you can submit those to BA upon your return. They owe you a duty of care.

Read Vaubans guide for details.

Good luck.

davidca_2

Many thanks for your help TYZAP, However after posting, we encountered more problems. We did get to Calgary and met the outbound to LHR at 22.35h and then for our connection via the 15.10h shuttle to Manchester to arrive at 16.10h.
On arrival at LHR our aircraft was kept on hold for a gate due to a "backlog" of planes at BAs terminal 5 and due to this we mised our 15.10h connection to MAN. We eventually were re-boked on the 18.00h shuttle which was then late and departed at 18.40h due to not having a tug available, and arrived MAN at 19.32h. No offers of anything from BA but do we have any recourse on this one? As before any comments etc would be most welcome.

Scottydogg

I currently have 2 claims going on with BA . I hate them more than anything in this world . Currently sat on hold , 15 minutes in so far . WORSE CUSTOMER SERVICE EVER .

We had an email 6 weeks ago saying we were getting our refund, but then nothing turned up and they don't answer any emails . Was on hold for 40 minutes last night before i gave up . Im going to have some phone bill

I think i need to drink Vodka tonight , perhaps a litre

JPears

I think you need to send an NBA with 2 weeks notice of legal proceedings - might focus their minds and actions

Tyzap

davidca wrote: »

Many thanks for your help TYZAP, However after posting, we encountered more problems. We did get to Calgary and met the outbound to LHR at 22.35h and then for our connection via the 15.10h shuttle to Manchester to arrive at 16.10h.
On arrival at LHR our aircraft was kept on hold for a gate due to a "backlog" of planes at BAs terminal 5 and due to this we mised our 15.10h connection to MAN. We eventually were re-boked on the 18.00h shuttle which was then late and departed at 18.40h due to not having a tug available, and arrived MAN at 19.32h. No offers of anything from BA but do we have any recourse on this one? As before any comments etc would be most welcome.

You seem to have a valid claim. If you were through booked and then encountered various delays they still only equal one claim.

Follow the advice in Vaubans great guide and issue a nba, that should get things rolling. Not usually a great issue with BA, they just need a little persuasion.

Good luck.

thistle26

Hi

Looking for some advice- BA1486 flight from London Heathrow to Glasgow at 6.55 was cancelled due to "rotational issues" and offered the same flight tommorrow. The timing of the flight is no use - would I be entitled to compensation for the cancellation? Flight was cancelled after near 3 hr delay.

John

JPears

Refund (if you didn't take a reroute) and compensation due. Rotational issues should be within the airlines control ( ie someone f***** up).
Surprised they could not get you on another flight that day given 4 or 5 flights a day?

davidca_2

Thanks Again TYZAP. Will get one off today.

symphony63

Hi, I wonder if someone could advise me.
I was on BA115 on 28/05 departed 14:35 when in mid-flight we were rerouted and flew back in to LHR.
Was then placed on BA181 departure 19:00. I decided then not to fly out and cancelled my flight. I obviously couldn't get my suitcase back so had to do 3 days without my suitcase and had to buy cloths for those days.
I would like to know 1) can I claim as per EU Regulation 261/2004 for a flight delay of 4 hrs+ or as denied boarding whereby even I don't take the alternative flight get compensation according to the delay of the alternative flight.
2) can I claim for the clothing I needed to buy for these 3 days.