Flight delay and cancellation compensation, Tui/Thomson ONLY

kenpeo

am claiming for flight delay of 5hrs Florida to Manchester July 2012 ,have gone through all the letters and am now ready for court for my party of 8, for which I am claiming ,is there a limit to the total
amount one can claim in the Small Claims Court?

Collise

Hi all. 1st time in forum so please be patient.

We have started our compensation claim for a flight in december2010 to which we have recieved a letter stating that they cannot consider claims for flight that were delayed more than two years ago.

Just wondering what to do next??

dp2603

Page 1 of this thread gives lots of useful information.

Sstaggy1

I have made a claim to Thomson for two flights in 2009 where I was delayed 6 hours outbound and 19 hours inbound, from Manchester to Marsa Alam, Egypt. Their original rejection stated there is a 2 year limit. I wrote back again and they maintain the 2 years. In between I spoke to the CAA who confirmed my claim, and that they are aware of Thomsons stance. I have now raised a formal complaint via the CAA.

I have provided boarding passes, and a letter issued by Thomson on the return flight confirming technical reasons for the delay.

I am prepared to go to court if necessary, but will my case be thrown out for trying to use the CAA as mediator?

Any advice welcomed

Ich_2

I am prepared to go to court if necessary, but will my case be thrown out for trying to use the CAA as mediator?

If they agree with you and back up your claim I would say you have a better chance than if you hadn't involved them.
It worries me the number of folk that are too impatient to involve them and thus strengthen their case (or is it that folk can just see ££££ and don't want to risk the CAA agreeing with the airline?)

Vauban

Ich wrote: »

If they agree with you and back up your claim I would say you have a better chance than if you hadn't involved them.
It worries me the number of folk that are too impatient to involve them and thus strengthen their case (or is it that folk can just see ££££ and don't want to risk the CAA agreeing with the airline?)

You only worry, Ich, because you care:rotfl:

As we established elsewhere, the CAA - by their own admission - have dealt with perhaps 600 cases. With compensation for half. That leaves some 5200 others who've approached them for help. If it takes 6 months to get through 600 cases, then some folk will be waiting for years at this rate.

Court action - which is a legal right - is the only way to resolve this.

aytch

can I ask, I know I have a case, but have no boarding pass, the credit card I used to pay was on an account I closed down, I have no invoices or receipt - am I wasting my time?
Thank you

MrsChewy

Whilst resarching for my possible claim came across an online consumer champion site that said the CAA was looking to clarify extradordinary circumstances so that only natural disasters, air traffic control strikes and technical problems other than those identified during routine aircraft maintenance are extraordinary. However, this was not likely to be approved by members until 2015.

Vauban

aytch wrote: »

can I ask, I know I have a case, but have no boarding pass, the credit card I used to pay was on an account I closed down, I have no invoices or receipt - am I wasting my time?
Thank you

You can make a data protection search access request, asking for info they hold on you. If you give them the details of your flight, this might work. But you do need something, I suggest, to show you were on the flight.

aytch

Thank you, I will try this, do I write to the same Thomson address, or have I missed that info in the beginning of the thread?

Vauban wrote: »

You can make a data protection search access request, asking for info they hold on you. If you give them the details of your flight, this might work. But you do need something, I suggest, to show you were on the flight.