Flight delay and cancellation compensation, Tui/Thomson ONLY

Vauban

A_Flock_Of_Sheep wrote: »

I filed a court claim against Thomson who had until 23 April to file and Acknowledgement of Service.

As predicted Acknowledgement of Service was filed exactly on 23rd April not a day before!

Thomson intend to defend ALL of the claim and I predict a "defence" will be filed on the last possible day also.

And I predict it will be rubbish!!

A_Flock_Of_Sheep

There must be a few people due to be in court soon. So when does their defence need to be in if thief AoS was due 23 April.

Willornot

Is it just me but how can a company as big as Thomson get away with this 56 day answering your complaint? No other institute would be allowed that sort of timescale. I work in a BANK (oh now there, I did duck the bullet) but we have a code of conduct to strictly adhere to with regard to responding to complaints. Thomsons just ignore calls and letters with apologies for delays 'at this busy time'. What a complete joke. Someone should contact our MP's... oh dear there's another joke!

romanby1

Vauban wrote: »

And I predict it will be rubbish!!

Mine was also.
Ours is at the local County Court and we are awaiting a date.

spaceaarvark

In my "Notice of Proposed Allocation to the Small Claims Track" it says:
"You must ... complete the Small Claims Directions Questionnaire (N180) and file it with the court office and serve copies on all other parties"

Does this mean I am supposed to send a copy to Thomson? I thought the court forwarded my answers to them.

On the form itself it says "Once you have completed this form please return it to the court...". Nothing about sending it to anyone else.

Mark2spark

Willornot wrote: »

Is it just me but how can a company as big as Thomson get away with this 56 day answering your complaint?

Because people let them.
It's a civil matter, and all you need to do is follow simple civil procedure. The airline does not have the power to dictate to you how the claim should proceed and in a timescale to suit them.

Commence your claim.
14 days later issue a NBA giving them 14 days to pay up or you'll go to court.
14 days later commence the court proceedings.
Within 28 days thomson *must* file their defence.

I make that about 56 days - the other way (in all probability) just results in a letter saying no, we've got a different version of the rules to you.

Debbie321

romanby1 wrote: »

Take no notice of their claim.
IT IS 2 YEARS FOR A MONTREAL CLAIM.
IT IS 6 YEARS FOR A EC261/2004 CLAIM.
They are trying to cause confusion to put you off.
In other words they are being ECONOMICAL WITH THE TRUTH.
Ignore their statement.
Read all the links on this page

Thanks for the advice. I'm sending an appeal to the CAA using the template letter from this website. Fingers crossed!

Vauban

Debbie321 wrote: »

Thanks for the advice. I'm sending an appeal to the CAA using the template letter from this website. Fingers crossed!

Good luck with that. Hope you didnt use a stamp.

A_Flock_Of_Sheep

If my AoS was due on 23 April does Thomson now have another 14 days to file the defence? I make that 7 May?

Vauban

A_Flock_Of_Sheep wrote: »

If my AoS was due on 23 April does Thomson now have another 14 days to file the defence? I make that 7 May?

28 days from when you initially filed.