Flight delay and cancellation compensation, Tui/Thomson ONLY

legal_magpie

Not yours, Shug but one which originally appeared below yours. It was a SPAM and has now been eaten by the moderators

Shug61

Cheers, didn’t think i’d broken any rules

**Juice**

After being delayed on a return flight in May, I was pleasantly surprised to have my claim wrapped up and a cheque sent to me in August for the full amount of compensation.

Unfortunately, as I travelled under my maiden name and I was the lead passenger, the cheque was made out to my maiden name so my bank wouldn't allow me to pay it in, despite the fact that I banked with them under my maiden name, they have copies of my ID in that name etc etc. They won't issue a cheque in my husband's name as he wasn't the lead passenger.

I've been going round in circles with TUI for months (asked me to send ID, they sent ID, have confirmed they've got it but have now asked me to post it along with the original cheque) trying to get this cheque re-issued and I'm getting worried that I'll never actually get it. Has anyone got any thoughts on what I can do to try and sort this out?

I've rung them again today and their systems are down so they've asked me to call back tomorrow. Their after sales team are absolutely infuriating.

JPears

Suggest they pay by bank transfer instead of cheque?
Failing that send an NBA/LBA giving them 14 days to send the correct cheque or you will start legal proceedings. That may catalyse some sort of sensible response and action.

PomBear

Could you not return the cheque to them and ask them to pay you by bank transfer? I think that would be a reasonable request. You’ll only need to provide your sort code and account number in this case.

I had the same problem years ago. NatWest refused to cash a cheque that had been drawn on a US bank a/c (I was selling some shares). The cheque had been drawn just after I got married, but I hadn’t changed my name on the account selling shares as it was all a bit complicated being the other side of the pond. By the time the cheque arrived in the UK I’d changed my name to my married one in my bank a/c. Despite NatWest having a full paper trail showing my maiden name, they refused to cash it as it had been drawn after the date I got married!

I got round it as I found a dormant bank account that was still in my maiden name and paid it into that.

PomBear

X-post with JPears - apologies

UnhappyFiona

Hi, I'm sorry if this repeats anyone else's story, I'm just fuming. TUI have ignored my delay claim for two years. Just ignored me. Just sent automated replies and fobbed me off. I finally got fed up with this and checked this website to find out how to escalate the problem, and went through the CEDR (pretty confident actually, given that my travelling companion had received compensation really easily through a 3rd party).

TUI rejected my claim and the CEDR appointed an adjudicator. I just got the decision - found in favour of TUI because the claim was over 6 years. The claim was over 6 years because TUI stonewalled me! CEDR used the date of my case with them, *not* the date of my initial application.

So I have read a couple of posts saying the CAA is on the side of the airlines, and it seems the same is true of the CEDR. TUI now basically have carte blanche to ignore claims until they are older than 6 years, then will reject them on those grounds. I am so, SO SO angry about this. How is this ok for them to do, and how is it ok for the CEDR to support them and provide them with this loophole?

Justice13075

This is what these companies do it is not just the airlines it's other businesses as well.

legal_magpie

So sorry about this Fiona, but the law is that Court proceedings must be commenced within 6 years. So, assuming that your flight was more than 6 years ago, you have no claim in law which means that,regardless of the rights and wrongs of the case, CEDR had no choice but to turn down your claim. The fact that TUI have fobbed you off for so long doesn't help. So I can offer you tea and sympathy but no hope with the claim, sorry.

JPears

However a letter of complaint to the CAA highlighting tui's disgraceful, immoral and unethical behaviour wouldn't go amiss..