Flight delay and cancellation compensation, Tui/Thomson ONLY

LULU5779

spaceaarvark wrote: »

Not heard anything...

i received a reply email on the 14/04/13 - i sent her a pm intially with my personal email just incase she didn't check the forum.

davidbrian55

Old_Traveller wrote: »

Hi Thesiteagent

I've sent you a message, basically I had PM'd Kerrie before my last message.

John.

me too. No response but agree would be useful to have an open post.

NellieBrown

Hi, I've never posted on a forum before so not really sure if this is the correct way about things, so please bare with me.

My family and I went on holiday to Rhodes from Luton Airport around the middle of August 2005, I think it may have been the 17th and from what I remember we should have flown around 5.00pm? It resulted in us being at the Airport until early hours of the morning, we were then took to a hotel for the night and did not fly out until the next morning. This was all due to an electrical fault on the plane. I have tried to search on Flightstats but can not find anything. Is there anywhere else I can look up historic data, or can I contact Thomsons and get the relevant information. I hope someone can assist me. I look forward to someones response.

Thanks
Nellie

romanby1

spaceaarvark wrote: »

I think if you try to claim for anything other than the fixed compensation covered by the EU ruling you will definitely fall foul of the 2 year limit of the Montreal Convention (I assume that you did not start any legal proceedings within 2 years)

We have been legally advised that we are bringing an action against Thomsons for not only for the delayed departure but for other factors arising due to the delayed departure.
Having been in contact with Thomsons for the past 2 years regarding the delay and other factors raised at that time to be told in writing that we would have to wait until the ruling that was made last October byt the european Court.
In our opinion the Montreal convention has no bearing on our claim.

Cubatony2002

Hi, I have been waiting far too long for a reply from my letter which Thomson received in mid February. I am now writing (adapting Centipede's) NBA letter, but does anyone know who to address it to and which address to send it?

Cheers

Cubatony

romanby1

RM2013 wrote: »

We were delayed exactly 3 hours according to FLIGHTSTATS web site.
5 April 2013, TOM796

By all accounts it is not the delayed time of departure but the delay in the time of arrival at your destination.

maxwell33

Could you please afford me some advice?

Approximately 5 years ago our Tenerife to Doncaster flight was redirected to Casablanca, Morocco as a passenger was taken ill.

We spent hours on the tarmac awaiting Doctors and then it was announced that the crew had run out of flying time. As Casablanca was not a Thompson airport there was no substitute crew to fly the plane. We were transferred late into the evening to hotels. No food was available either complimentary or to buy. We eventually left Casablanca and arrived in Doncaster almost 24 hours later.

Our insurance did not pay anything as it only covered breakdown, fog etc but not passenger illness. I wrote to Thomson but they said that there was nothing they could or would do.

Needless to say we have thrown tickets etc. Is it worth trying some sort of claim and were should we start?

Any advice would be appreciated.

RM2013

We were delayed 3 hours by departure and arrival.

spaceaarvark

Cubatony2002 wrote: »

Hi, I have been waiting far too long for a reply from my letter which Thomson received in mid February. I am now writing (adapting Centipede's) NBA letter, but does anyone know who to address it to and which address to send it?

Cheers

Cubatony

See Page 46 of this thread...

chiv

Following your recent articles and programme ref. Claiming for flight delays I submiitted a claim for a delay in January 2010.
I received a letter rejecting the claim on the following basis, please can you advise if this is correct :-

“The European Court of Justice has confirmed that, as the Regulation doesn't say how
long passengers have to bring their claims, we need to look at our national law. The
Supreme Court in the UK has said that all claims to do with "international carriage by
air" are subject to the framework of the Montreal Convention which provides that
claims need to be brought within two years. We, therefore, can't consider claims for
flights that were delayed more than two years ago.”
Regards
25/04/2013