Flight delay and cancellation compensation, Tui/Thomson ONLY

mizzlipzz

Vauban wrote: »

It would definitely be easier, yes.

thanks I will email them inform them of my intensions would you know the correct email address to use plz x

romanby1

mizzlipzz wrote: »

thanks I will email them inform them of my intensions would you know the correct email address to use plz x

"email them"? If you mean Thomsons I wouldn't bother.
Send them a NBA letter and send it by post and signed for. Cost a bit more that first class post but at least you know they have received it.

Vauban

romanby1 wrote: »

"email them"? If you mean Thomsons I wouldn't bother.
Send them a NBA letter and send it by post and signed for. Cost a bit more that first class post but at least you know they have received it.

Or if you are handing over to a claims company, simply hand it over and let them do the chasing. That's why they're getting 30% of your award, after all!

mizzlipzz

Can anyone recommend best solicitor to go to plz x

User4815

User4815 wrote: »

First letter sent to Thomson Airlines this morning by registered post. If no suitable reply within 14 days I will contact aviationreg dot ie (I'm in Ireland) to take the next step.

#TheLongRoadBegins

Dear xxxx,

Thank you for taking the time to contact us.

We aim to respond within 28 days but I'm sure you can appreciate, we are currently in our busiest period. It's important to us that your comments are given the attention that they deserve and therefore, during this busy period, responses may be slower than we like.

If you don't hear from us within 28 days, please rest assured we haven't forgotten about you. We'll be in contact with a full response as soon as you can. Thank you for your patience and understanding.


Yours sincerely,
xxxxxxxxxxxx


- Standard letter is standard.
- Response time seems to have been halved
- I'm guessing next letter is we are declining your claim
- Pilot was ill so it will be interesting to see how the countenance that.


Good day to you all!

snail999

I made a claim for a late departure in 2010 to Aruba and got a reply from Thomson airways stating 'The European Court Of Justice has confirmed the regulation doesn't say how long passengers have to bring their claims. The supreme court in the UK has said claims to do with international carriage by air need to be brought within two years. We therefore will not considor your claim'.
What do I need to do next??

romanby1

snail999 wrote: »

I made a claim for a late departure in 2010 to Aruba and got a reply from Thomson airways stating 'The European Court Of Justice has confirmed the regulation doesn't say how long passengers have to bring their claims. The supreme court in the UK has said claims to do with international carriage by air need to be brought within two years. We therefore will not considor your claim'.
What do I need to do next??

You are getting the same response as everyone else. Ignore it.

If you are claiming for a delay on an airline based in an EEC country or a foreign airline flying out from or to an EEC country you can claim for delay up to 6 years from the date of departure.

If you are claiming for a delay or anything else on a foreign airline, back to this country you probably will have to rely on The Montreal Convention which is limited to 2 years.

All the airlines quoting the Montreal Convention for 261/2004 claims are using delaying tactics in the hope you will go away.

Be firm and stick to your guns.

SimonD316

Has anyone been to court with Thompson yet?

SimonD316

Centipede100 wrote: »

If you performed a 'search this thread' then you will find that there are 3 successes where the airline has settled before a hearing so far.

No court successes as such but it is early days for any court hearings to be scheduled.

Thanks, I must have missed them.

I've been keeping an eye on the posts for a few weeks, and haven't seen anything, and my search skills are failing today. Can you point them out please?

jackoncc1701

Hi All

I have sent a letter for two delays to Thomson, 1st flight to Punta from Birmingham, due to leave 11/05/10 @ 10:20 am, late by 11 hours, then had to land in Manchester to change crew, then advised no crew so overnight stay in hotel (paid by the airline including meal/drink vouchers), next flight due to leave from Manchester 12/05/10 @ 10:30 am, further delay of 4 hours, no crew again.

My letter was for 4 people, claiming two delays @ £1200 per person (thought I'd try and claim for all out party).

Thomson response:
The European Court of Justice has confirmed that, as the Regulation (261/2004) doesn't say how long the passengers have to bring their claims, we need to look at our national law. The Supreme Court in the UK has said that all claims to do with "international carriage by air" are subject to the framework of the Montreal Convention which provides that claims need to be brought within two years. We, therefore, can't consider claims for flights that were delayed more than two years ago.

I have invested this "Montreal Convention" and it seems there is conflicting information that means I am still entitled to claim, I am unsure though how to respond though, and if I should go back to Thomson or direct CAA.

Can anyone help? Note they haven't said anything about the 2 claims or for the whole party so it appears they aren't arguing the fact of the delays.

Many thanks for any information.