Flight delay and cancellation compensation, Tui/Thomson ONLY

Jayb9998

Hi vauban your guide has been very useful i did submit n.b.a after thoroughly reading your guide but I've obviously been trawling the forums all over the place and read one post about virgin Atlantic saying they put in defence saying you cant claim/don't have authority for multiple people and another saying you needed to send extra forms for children saying your suitable litigant for them? Should I just stick to your guide and ignore these others :beer:

Vauban

MCOL can only be used for single claimants - and airlines often try to get multiple claimants struck off when they are included on the online form. Sometimes Judges allow this, sometimes they don't. So why risk the bother?

A claim with multiple claimants need to be made on a paper form, which you can download from the internet. It's called N1 I think. Then post it off. It's otherwise identical to the MCOL process.

JPears

Or submit a legal claim for yourself alone, if you win then put another compensation claim in to airline for the rest of the family, providing evidence of your legal win.

Jayb9998

Thanks vauban you seem to be the go to guy your name pops up everywhere!! I'll send n1 when 14 days NBA expires as I doubt thomson will respond to it

JPears

And he has a most excellent hat

DavidChalmers

I have a Nile river cruise booked with Saga and we were to be flown by Thomson to Luxor on Wednesday 4th October. Thomson have now cancelled the flight. Saga switched my flight from Gatwick to Heathrow. So flight out was an earlier day and flight back was an early flight on the final day. I assumed Saga would refund the cost of travel and accommodation I had spent on the flight going from Gatwick. After all my contract was with them not Thomson. They said they were not liable because they had not cancelled the flight but have given a partial refund as a goodwill gesture. Surely if they are not liable Thomson is. If they are how would one go about claiming these costs. It seems to me wrong that Saga can duck what, to most people, would be their responsibility.

legal_magpie

David, did you book the whole holiday as a package through Saga or just the cruise?

SallySunshine

Thomson First Choice flying with Freebird 5.5hr delay from Antalya

Just returned from Antalya after 1 week packaged holiday for a family of 7
We were delayed at Manchester airport for 1.5hr outbound and 5.5hr return flight.
Only found out about delay when we arrived at Antalya airport, despite on-line check showing flight time as 5.30p.m. before we left hotel for 15mins journey.

Are Thompsons our first port of call?

Justice13075

Compensation is based on the delay to your arrival destination were you more than 3 hours late arriving in Antalya and were you more than 3 hours late arriving in Manchester? If you were what caused the delays?. Did you fly on a Thomson Plane?

SallySunshine

As explained above and in title.
5.5hr delay flying from Antalya to Manchester
Thomson used Freebird plane( international charter) which apparently they hire frequently.
We were never given a reason for the delay home to Manchester
however looking at airportia.com, the on-time frequency percentage seems abysmal.