Flight delay and cancellation compensation, Tui/Thomson ONLY

Vauban

ann7313 wrote: »

Can you email the letter please Thomson are ignoring the ruling from CEDR to pay us compensation.

Thanks
xxx@sky.com

You shd remove your email before it gets hoovered up by a spambot! (Droylie hasn't been logged onto this site for 3 years)

Marksfish

Hate to say it Vauban, but you have used their address in your reply too, so even if they remove it your response is still there.

Vauban

Oops - fixed!

davidb2002

I put my case forward to Thomson via Resolver on the 9th Aug regarding an international delay which was over 5 hours for my family of 4.

I have to say, I'm shocked and extremely annoyed that Thomson hasn't even had the decency to respond to any of my emails yet (apart from an automated email). Well, in 21 days, it's off to CEDR.

I get the impression that their complaints handling policy is to ignore it and hope it goes away.

JPears

Your impression is correct....

Tyzap

davidb2002 wrote: »

I put my case forward to Thomson via Resolver on the 9th Aug regarding an international delay which was over 5 hours for my family of 4.

I have to say, I'm shocked and extremely annoyed that Thomson hasn't even had the decency to respond to any of my emails yet (apart from an automated email). Well, in 21 days, it's off to CEDR.

I get the impression that their complaints handling policy is to ignore it and hope it goes away.

Davidb2002,

Please let us know how you get on with CEDR, I have only seen positive reports so far. They cannot ignore you once you have started a case against them.

Here is a link to a report from one passengers experience of CEDR on the BA Flyer Talk forum.
http://www.flyertalk.com/forum/27386598-post1208.html

Good luck.

Scruffywuffy

panda_jamie wrote: »

Hello. I have filed court action through MCOL for a delayed flight from Santorini in July 2016 - flight was delayed over 21 hours apparently due to two different technical faults. Thomson have issued an acknowledgement of service and have ticked the box saying they aare going to defend the entire claim. I realise they have 28 days to file a defence but just wondered if others have had similar experience. Is this just another Thomson delaying tactic? Many thanks

Hi, they did the same to me last year - acknowledged the claim and said they intended to defend the whole claim, then called me about a week later to settle !

ann7313

davidb2002 wrote: »

I put my case forward to Thomson via Resolver on the 9th Aug regarding an international delay which was over 5 hours for my family of 4.

I have to say, I'm shocked and extremely annoyed that Thomson hasn't even had the decency to respond to any of my emails yet (apart from an automated email). Well, in 21 days, it's off to CEDR.

I get the impression that their complaints handling policy is to ignore it and hope it goes away.

Thomson are ignoring CEDR also as they have said Thomson need to pay me the compensation.

I now have to send a notice before action but havent got a clue how to do this. Good luck with your claim

Tyzap

ann7313,

According to the rules, and my understanding of them, you should not have to take any legal action to force Thomson to pay you.
See below....

How do we decide claims?

A professional adjudicator will assess the application provided by the passenger, evidence submitted by the airline and the relevant law as appropriate in order to reach a decision on the validity of a claim. CEDR Adjudicators have the power to direct that compensation should be paid to the passenger if the claim is deemed to be proven.


4.6 Compliance with the Decision

4.6.1 If the adjudicator’s decision directs the airline to take an action in relation to the passenger, and the passenger accepts the decision, the airline must complete the necessary action(s) within 20 working days from the date on which CEDR notifies the airline of the passenger’s acceptance of the decision. The airline must provide evidence to CEDR that the necessary action(s) have been completed.

What has happened in your case?

ann7313

Tyzap wrote: »

ann7313,

According to the rules, and my understanding of them, you should not have to take any legal action to force Thomson to pay you.
See below....

How do we decide claims?

A professional adjudicator will assess the application provided by the passenger, evidence submitted by the airline and the relevant law as appropriate in order to reach a decision on the validity of a claim. CEDR Adjudicators have the power to direct that compensation should be paid to the passenger if the claim is deemed to be proven.


4.6 Compliance with the Decision

4.6.1 If the adjudicator’s decision directs the airline to take an action in relation to the passenger, and the passenger accepts the decision, the airline must complete the necessary action(s) within 20 working days from the date on which CEDR notifies the airline of the passenger’s acceptance of the decision. The airline must provide evidence to CEDR that the necessary action(s) have been completed.

What has happened in your case?

CEDR directed Thomson to pay me 800 euros on 22.0.16 and gave them until 12.10.16 to comply with the decision but i have heard nothing from Thomson. I dont know what I have to do now to make them pay.