Flight delay and cancellation compensation, Tui/Thomson ONLY

MITZIMELONS

Thank you.....I did think I was being impatient but it has just gone on so long now I want some closure (and obviously compensation )

NoviceAngel

Mine took a few years, with all the stays, but like Vauban says its a long process...

sallysaver

NoviceAngel wrote: »

Personally I'd use Bott in that case Sally, you have nothing to lose and everything to gain.

Sally I'll tell you a specific lie that happened in my case. I had written to J2 asking for compensation they said no EC.

I said I'd ask the Spanish aviation authority to investigate, the AESA wrote to j2 and requested details of the delay. j2 wrote a letter to me saying that they were fully co-operating with the AESA investigation.

After six weeks the AESA ruled in my favour saying that j2 failed to respond to their enquiries.

In the Court defence, Jet2 stated that the AESA had not contacted them, not what they told me in a letter....

Ohh yes, they tell lies big time.

Good luck

NoviceAngel

Hi NoviceAngel,
In the words of the saying 'you couldn't make it up' springs to mind. I am making it my business to contact Botts this afternoon. Thank you. - Sally

MITZIMELONS

Vauban wrote: »

They'll serve the papers on Thomsons - and then inform you when Thomson have indicated they intend to defend. Then you'll get a copy of their initial (short) defence. And then you'll be sent an "allocation questionnaire", which is about putting the claim on the small claims track and (usually) your local court, with an invitation to mediation by telephone. Then you'll receive a hearing date from the court, with instructions on when to submit your papers to each other. The whole process will likely take about 6 months.

Edit: The Angel is too quick ...

Thanks.....I was hoping for a quick end to it all but hey ho, whats another 6 months:)

legal_magpie

sallysaver wrote: »

I never ever gave a thought that a Company would lie

Oh, if only I had such innocence instead of being an old cynic.

MaxwellTat

NoviceAngel wrote: »

Sally the airlines DO NOT tell the truth, they use all the genuine EC's as a reason NOT to pay a claim...

If I the airline simply say 'your not entitled to compensation because of an EC, hidden manufacturing defect' and you accept this as the truth, then this amounts to no claim, if you post the flight details I'll check for you if the flight is known to have suffered from such a defect, highly unlikely and I can assure you it's the airlines latest excuse to not pay passengers that have a genuine claim.

Cheers,

NoviceAngel

EDIT:- I see you both bet me to it!!!!!

I wonder if you could ask them for the report that says it was that or it could be that they haven't got one and they are using that as an excuse?

smartly

Well it's good news from me

With a flight in early 2009 and a declined claim in 2013 due to the 2 years I pursued Thomson in january via email and telephone to get an acceptance that the new reason of weather was on the previous flight. They wouldn't accept this.

So about ten days before the six years I issued an MCOL which was acknowledged not defended, I applied for judgement by default which was duly awarded.

Another series of phone calls commenced from me to Thomson and they agreed to pay the judgement by BACS, this didn't happen but yesterday i was told a cheque had already been raised. This arrived this morning.

So 400 euros ( at 2009 exchange rates ) + 8% interest for 6 years + MCOL fee

Well worth the little effort involved.

Thanks to all contributors on here for sharing their knowledge and advice.

Vauban

Great result smartly - well done! Not sure it's possible to cut it finer time-wise, mind!

smartly

Well I was aware of the deadline and just needed that final push to do the MCOL bit.

ZeeWrath

ZeeWrath wrote: »

so I've just had a holiday with thomson with delays on both ways for long haul flights.

I've had a read of the guide but I'm unsure if I will have a case

the first leg, the plane was late landing(approx 1-2 hours) but they said there was a medical emergency on board, later on they realised they under fueled it so people who boarded had to exit, wait and board again. This led to a 5hour ish departure delay and we touched down just under 4 hours late. Any ideas how it works if only part of the delay was caused by exceptional circumstances?

At the time they refused to hand out any food/drinks vouchers as the plane wasn't going to be over 4 hours late, which it was. I had a meal in the terminal so i'm going to try to claim for that

The second was a 22 hour delay, they blamed bad weather diverting our plane on a previous flight(2 flights before ours) and they sent a replacement plane at the "earliest possibility". But I'm not sure if this meets the conditions of them doing everything possible to stop the delay.

I've sent through a template detailing the delays and waiting for them to comeback

so unfortunately I've not had any response from Thomson and will be sending my LBA.

Given that I am claiming for two delayed flights. Does anybody know if I should start two MCOL cases or combine them?

Thanks