Flight delay and cancellation compensation, Tui/Thomson ONLY

Vauban

ZeeWrath wrote: »

so unfortunately I've not had any response from Thomson and will be sending my LBA.

Given that I am claiming for two delayed flights. Does anybody know if I should start two MCOL cases or combine them?

Thanks

I see no reason why you cannot combine your claim - ie one claim for two flights.

rawson

After Thomson Airways failed to respond to multiple court orders, the Judge struck out their defence and ordered them to pay the exact amount I was seeking which included 8% interest and an exchange rate from the date of the flight in 2010... bonus :-)


Now on to the next issue... does anyone have any advise on how to get them to pay up after winning a case in court? And, what type of timescales are we looking at? The court order had very little in the way of advice.

Vauban

rawson wrote: »

After Thomson Airways failed to respond to multiple court orders, the Judge struck out their defence and ordered them to pay the exact amount I was seeking which included 8% interest and an exchange rate from the date of the flight in 2010... bonus :-)


Now on to the next issue... does anyone have any advise on how to get them to pay up after winning a case in court? And, what type of timescales are we looking at? The court order had very little in the way of advice.

The judgement should give a timescale for payment - or does it say "forthwith"?

You should give the airline or their lawyers a call - and ask how they plan to settle the judgement. If they are unresponsive, and the claim is worth more than £600, you can apply to a HCEO to collect the debt [such as http://thesheriffsoffice.com]. It costs you £60-odd, but it (and other fees) all get added to the airline's bill.

sallysaver

MaxwellTat wrote: »

I wonder if you could ask them for the report that says it was that or it could be that they haven't got one and they are using that as an excuse?

Hi, I have already asked them for further clarification about 'hidden defect' but sadly, no response - again.
I have given Bott & Co., the job of taking it further. Sally

trevmass

please read the letter below i had from thomsons,and then let me know if i am due compensation.
thanks. trev.

As with any part in a complex machine,aircraft parts have a certain life expectancy.and during this life expectancy,the part is mostly likely to experience problems when it is first installed and when it is nearing the end of its life.unfortunately,in this case,a part which was not expected to fail was found to have failed during routine maintenance.
it is clear that failure of a part outside of its life expenctancy is not inherent in the opoeration of an aircarrier and is actually quite unsual.as these were entirely unexpected and outside of our control their is no entitlement for compensatin for the delay.

111KAB

Technical problem = ordinary circumstance = valid claim.

NoviceAngel

trevmass wrote: »

please read the letter below i had from thomsons,and then let me know if i am due compensation.
thanks. trev.

As with any part in a complex machine,aircraft parts have a certain life expectancy.and during this life expectancy,the part is mostly likely to experience problems when it is first installed and when it is nearing the end of its life.unfortunately,in this case,a part which was not expected to fail was found to have failed during routine maintenance.
it is clear that failure of a part outside of its life expenctancy is not inherent in the opoeration of an aircarrier and is actually quite unsual.as these were entirely unexpected and outside of our control their is no entitlement for compensatin for the delay.

I'd send that response to the CAA, makes their in depth report a joke!

Vauban

NoviceAngel wrote: »

I'd send that response to the CAA, makes their in depth report a joke!

Exactly, Angel: Remember everyone, the CAA says authoritatively that Thomson are now paying out for technical problems that cause delay, so clearly trevmass is mistaken ...

I think everyone who is refused a legitimate claim should now write to the CAA - not that they will fix it for you, mind - but rather to expose their "review" for the cant it is.

legal_magpie

Pure bxxxxks. Of course parts wear out and if they fail early that's part and parcel of the operation of an aircraft. If their maintenance roster is to check, say, every two years perhaps they should check more frequently.

blackfritz

Just thought I would let you good people know of a success with little effort on my behalf.
On 30th November we (a party of 8) flew from Gatwick to Cancun with Thomson on flight TOM022. They day before we had received a text saying that the flight was now leaving at 4pm as opposed to 9.15am. True to form the flight did leave around 7 hours late, and consequently was 7 hours late arriving in Cancun. The delay apparently had been caused by a faulty sensor on the plane while it was in Thailand the day before our flight??
On 2nd Jan I sent a template letter via E-Mail to Thomson, about 3 days late get e-mail saying it has been forwarded to their specialist denied boarding team - no contact info or anything.

Nothing is heard so after a month I send e-mail chaser, and still nothing. I then rang them about a fortnight ago to find out what was happening, and was informed you will get an e-mail next week - took the guys contact info etc.
Last week out of the blue get a cheque and letter through the post for nearly £3.500, being 600 euro for all 8 of us. Was expecting them to claim exceptional circumstances, but in this instance they held their hands up.