Flight delay and cancellation compensation, Tui/Thomson ONLY

Bonters

Gorbar wrote: »

Botts have received another large settlement from Thomsons today. Fingers crossed, might be extra spending money for our holiday next week!!!

Indeed so, and I am given to understand that at long last, mine is amongst their latest settlement. I await official confirmation of that.
:beer:

Camaro3

Had forms from Bott to sign today for delay from Alicante to East Midlands.
Could be the deposit for next Holiday. Thanks to everyone here for advice & help.

Dave_6

Hi All,


After over 2 months I've finally had a reply to my claim.


However, I've been asked for boarding cards or booking confirmation reference.
A friend made the booking some 5+ years ago and can't find the email and doesn't think he has access to the account it would have been on.


Is there anything I can do? I know all the flight details and I'd have been on the passenger manifest.

legal_magpie

If it is 5+ years, you are getting close to the time limit. Get on and issue proceedings. Don't worry about the lack of documents. All you have to do is to prove your case on the balance of probabilities.

Dave_6

Thanks legal magpie, I have just over a month to issue court proceedings.
Downside is that I have very little evidence that I was on the flight in question, no boarding pass, no booking reference (although I know the date we booked)

I had a lift to the airport so would only really have a charge to my account for the currency purchased, plus my employer records showing that I was on holiday during that period.
I also have a charge to my bank account from a restaurant at Gatwick airport 2 days after departure date.

olispence

Just wondering what your thoughts are on a delay I had at the weekend. All times are in GMT to make it easier. Flight was from Bridgetown, Barbados to Manchester.

Flight was supposed to depart at 21:45 but due to a technical issue with brakes we didn't take off until 23:45. Around 3 hours in to the journey a Gentleman fell ill and got gradually worse until 2 hours before our scheduled landing the captain announced that we would be diverting to the Azores and be landing in an hour. We were then informed that the crew had would be unable take us home as this would exceed the 12 hours allowed. Thomson organised hotels for us and collected us 12 hours later to fly back to the uk. The total delay was 18Hrs 35mins.

Would we be able to claim for this delay?

Thanks

Vauban

olispence wrote: »

Just wondering what your thoughts are on a delay I had at the weekend. All times are in GMT to make it easier. Flight was from Bridgetown, Barbados to Manchester.

Flight was supposed to depart at 21:45 but due to a technical issue with brakes we didn't take off until 23:45. Around 3 hours in to the journey a Gentleman fell ill and got gradually worse until 2 hours before our scheduled landing the captain announced that we would be diverting to the Azores and be landing in an hour. We were then informed that the crew had would be unable take us home as this would exceed the 12 hours allowed. Thomson organised hotels for us and collected us 12 hours later to fly back to the uk. The total delay was 18Hrs 35mins.

Would we be able to claim for this delay?

Thanks

Most likely not.

greenroundthegills

Hi,
I submitted a claim to Thomson on 28/06/2014 regarding Flight Delay Compensation for Flight TOM 92 11/11/2010 a delay of almost 23 hrs and received a reply stating that more or less could not do anything until the Supreme Court had made its ruling, and to contact them again when this had been done. This I did resubmitting my claim on the 07/11/2014 by Recorded Delivery letter and as I have had no response to this letter have sent a further letter also by Recorded Delivery on the 09/01/2015 threatening Court action if no reply is forthcoming. How long should I give them to reply?

Vauban

Up to you. Anything more than 14 days is considered reasonable.

dxc_chappie

I'm pleased to report Thomson have at last paid up for my claim which has only taken 23 months to complete.

After several weeks of negotiation following the Supreme Court decision they agreed to pay. I'm ashamed to say I agreed to their confidentiality terms in the mistaken belief it would expedite payment . Not surprisingly they failed to adhere to their own terms and did not pay in the agreed timescale. But I will report I got everything I asked for :-) I will wait until the money clears before notifying the court.

Many thanks to Centipede100, Blondmark, the Lord Professor Vauban, JPears, Mark2Spark and many others on this forum, and of course especially to messrs Huzar, Dawson and Bott & Co.