Flight delay and cancellation compensation, Tui/Thomson ONLY

David_e

pryfin wrote: »

they say no compensation due to US aviation authorities?

Sounds like a king sized porky! How do they get away with it?!

laticsforlife

gcm28 wrote: »

Not sure if I can claim; I was due too fly 3.05am Monday got delayed due to Bodrum due to the airport being foggy first 30 mins then till 4.50am by that time the pilot couldn't take us, he needed respite, so was due to weather until sunrise surely, but then he could of; not our fault he needed rest, that's down to Thomson I would of thought?

We flew Monday night at 5.50pm

Shall I make a claim? Got nothing too lose.
Thanks

I've re-jigged your post to make it understandable, hope you don't mind.

I would say that Thomson will rely on meteorlogic reasons and of course will say these are EC's.

If the true reason is that the short-term morning fog made the pilot go over hours then that is another matter and a claim is forthcoming.

The difficulty you will have is you won't get to see the evidence of which is true until you get all the way to the 2-week before a Court hearing when they present you with their evidence bundle, so in your case I would advocate using a no-win-no-fee company like Bott & Co, as you clearly are unsure yourself, and it does require some skill and persistence to take these claims forward.

Don't just give up though, they don't deserve it.

Katloz

Hi.
We were on the flight due to depart Cancun to Gatwick on 1st November 2013 at 16.20 pm . I h be heard phone calls are going on from Thompson but so far haven't received ours yet. Thompson is to blame as they are responsible to pass on our ADvanced Passenger information to the government for immigration purposes. This didn't do this, which is why the US authorities did not let passengers fly. So not US fault! Do not accept what Thompson say!! We were delayed 21hrs. We were not given water until over 4hrs of waiting in check in and no food vouchers were given which they should be! Terrible management of the situation by Thompson. There is a large campaign between Gatwick passengers as we exchanged emails. Flight no: TOM063 cancun to Gatwick

Hope this helps

StaffsSW

Katloz wrote: »

Hi.
We were on the flight due to depart Cancun to Gatwick on 1st November 2013 at 16.20 pm . I h be heard phone calls are going on from Thompson but so far haven't received ours yet. Thompson is to blame as they are responsible to pass on our ADvanced Passenger information to the government for immigration purposes. This didn't do this, which is why the US authorities did not let passengers fly. So not US fault! Do not accept what Thompson say!! We were delayed 21hrs. We were not given water until over 4hrs of waiting in check in and no food vouchers were given which they should be! Terrible management of the situation by Thompson. There is a large campaign between Gatwick passengers as we exchanged emails. Flight no: TOM063 cancun to Gatwick

Hope this helps

We were also waiting for TOM195 on the same day to Manchester, and ended up with a 19hr delay.

My other half received a call yesterday whilst I was driving and it sounded more like a pre-emptive attempt by Thompson to deter people from claiming.

They said the fault lay with their sub-contractor who was supposed to send the API list to the TSA, therefore they were not directly liable. They highlighted that we were all shipped off to the 5* Riu Palace in Cancun for the night (and fair play - the staff there did admirably well under the circumstances with 800 tired and grumpy people all turning up at once!) and they also asked us to send in the receipts for any incidental purchases we made in order for them to reimburse us.

As we arrived at the airport on Friday, we were advised before we got of the coach that there was "a small problem with the check in computers", but they were dealing with it. It seems that they were aware of the problem from earlier in the day so it would have been nicer to have stayed at our own resort a bit longer rather than being shoved around the departure floor for 6 hours.

On a separate issue, 3 of the 5 in our party have had severe stomach upsets since returning, has anyone else on TOM195 suffered similar?

StaffsSW

Cross post from - https://forums.moneysavingexpert.com/discussion/4813027

Katloz wrote: »

Hi.
We were on the flight due to depart Cancun to Gatwick on 1st November 2013 at 16.20 pm . I h be heard phone calls are going on from Thompson but so far haven't received ours yet. Thompson is to blame as they are responsible to pass on our ADvanced Passenger information to the government for immigration purposes. This didn't do this, which is why the US authorities did not let passengers fly. So not US fault! Do not accept what Thompson say!! We were delayed 21hrs. We were not given water until over 4hrs of waiting in check in and no food vouchers were given which they should be! Terrible management of the situation by Thompson. There is a large campaign between Gatwick passengers as we exchanged emails. Flight no: TOM063 cancun to Gatwick

Hope this helps

We were also waiting for TOM195 on the same day to Manchester, and ended up with a 19hr delay.

My other half received a call yesterday whilst I was driving and it sounded more like a pre-emptive attempt by Thompson to deter people from claiming.

They said the fault lay with their sub-contractor who was supposed to send the API list to the TSA, therefore they were not directly liable. They highlighted that we were all shipped off to the 5* Riu Palace in Cancun for the night (and fair play - the staff there did admirably well under the circumstances with 800 tired and grumpy people all turning up at once!) and they also asked us to send in the receipts for any incidental purchases we made in order for them to reimburse us.

As we arrived at the airport on Friday, we were advised before we got of the coach that there was "a small problem with the check in computers", but they were dealing with it. It seems that they were aware of the problem from earlier in the day so it would have been nicer to have stayed at our own resort a bit longer rather than being shoved around the departure floor for 6 hours.

On a separate issue, 3 of the 5 in our party have had severe stomach upsets since returning, has anyone else on TOM195 suffered similar?

pryfin

Three out of six of us have had bad stomach bugs since coming home from the manchester flight

Katloz

Probably due to the appalling food on the flight home. I don't know about your food but we had to wait for the Mexican food supplies prior to departure as food had to be discarded due to the delay. I don't think my dog would touch it!! The 5* ruin palace had one poor guy trying to serve the 800 people coffee from 5am! Surely Thompson are responsible for their sub-contractors? I have read too many stories about Thompson trying to talk their way out of their mess. Our contract was with them...no one else! If you read the brochure under API " you, and all members of your party, must tell us certain information that we'll send to government authorities and border control and security agencies for the purpose of immigration, security and counter terrorism....." Sorry where is the mention of a sub contractor there! Thanks for replies everyone.

David_e

StaffsSW wrote: »

it sounded more like a pre-emptive attempt by Thompson to deter people from claiming.

Does sound like that, doesn't it? I would take that as encouragement to claim as they clearly feel uneasy about their legal position.

StaffsSW wrote: »

They said the fault lay with their sub-contractor who was supposed to send the API list to the TSA, therefore they were not directly liable.

Well that sounds like nonsense. The clues in the word "sub-contract". You can devolved authority but not responsibility as someone once said! They should "sub-contract" to people who will do the job properly and have contractual arrangements that make the sub-contractor responsible for paying compenstion if their perfomance causes delays

StaffsSW wrote: »

They highlighted that we were all shipped off to the 5* Riu Palace in Cancun for the night

Ah, they met their legal obligation to provide that then. What do they want, a pat on the back?!

didi4

Hi
Anyone claiming for the 7 hour delay of this flight?

RobRob888

I haven't posted before but have been reading posts for a while.
I'm due in court mid December. Their defence is the 2yrs and ec.
I assumed they'd fold after I include Huzar in my bundle but am now wondering if they are now just asking for all cases over 2yrs to be delayed until after the Dawson appeal...
Do we have to go to court for them to ask for a postponement or can it be done before?
Or is there any way I can argue that we ignore the appeal and not wait?
Rob