Flight delay and cancellation compensation, Tui/Thomson ONLY

dp2603

woodcr wrote: »

Could you tell me what the dawson case is about as i am about to issue a nba to thomson after being refused compensation because of the 2 year rule. thanks

Just google Dawson v Thomson Airways, Case No. 2QZ57244.

Kew73

Gromit22 wrote: »

Hello all, I had sent Directions Questionnaire to Court and Thomson. Received a call yesterday offering settlement for proportion of claim. Considered overnight and called back refusing as we were so badly treated. Then offered settlement in full. Thanks to everyone for the invaluable advice. It was worth all the effort in the end.:beer:

Congratulations - great result! Just wondering if this is from the flight in 2008? Did Thomson write a letter to the court asking for it to be stayed (before they decided to settle obviously!)? Thanks

laticsforlife

PERKIE wrote: »

I am in the process of my claim with Thomson for a flight delay to Menorca this year of just over 4 hours. They have claimed extraordinary circumstances' based on the previous flight having a technical fault not discovered in routine maintenance. They have also stated that in the draftguidelines published by the European Commission extraordinary circumstances couldbe considered as ‘any technical issues which cause the pilot to carry out anaircraft turnaround or diversion’ yet despite my asking them specifically on 2 occasions whether these werethe actions taken by the pilot on the flight deemed to be the root cause of mydelay they have yet to answer.
On Friday I received through the post from them (only identified by their postal address on the envelope) an EU Flight delay adjustment scheme application form. There was no covering letter with this and it is asking me to complete all the details of my claim again along with £48 to CEDR which I understand to be dispute mediators. I just wondered whether anyone else had received this and what you did? Should I just ignore it as there was no covering letter with it and proceed with my NBA (which is my next course of action) or whether I should complete the form and return it? Thanks

I most certainly would NOT pay £48 to them for anything as it is uneccessary. The Regulation does not expect you to start paying out to get what is legally yours.

And Para 27 of Huzar should be cited by you in your NBA letter in so much as repairing a fault IS inherant in the operation of an airline and therefore is NOT an EC.

I'm not convinced it has properly come from Thomson, as I've not heard of anyone else in the 90 pages of opsts mentioning this -ignore it and proceed with Court if they refuse/ignore your NBA.

DTDfanBoy

PERKIE wrote: »

Hi

On Friday I received through the post from them (only identified by their postal address on the envelope) an EU Flight delay adjustment scheme application form. There was no covering letter with this and it is asking me to complete all the details of my claim again along with £48 to CEDR which I understand to be dispute mediators. I just wondered whether anyone else had received this and what you did? Should I just ignore it as there was no covering letter with it and proceed with my NBA (which is my next course of action) or whether I should complete the form and return it? Thanks

Wow Thomson really do take the proverbial don't they.

They hardly ever agree to mediation during the legal process, yet they now seem to have the gall to ask claimants to pay them for the privilege :rotfl:

I'd certainly ignore the letter and initiate legal action immediately.

legal_magpie

I agree. Thomson usually ignore all correspondence sent to them. Just press on

Anneejj

Hi
I have with my father trying to deal with Thomson over a thirty hour delay from Belfast to bourgas, their explanation was the aircraft was hit by a lightening strike and therefore they had to carry out routine checks to the aircraft, anyway 4 letters later from them they said that do not send any more as they will be ignoring them! My father not one for giving up downloaded know your rights etc and asked for proof of the lightening strike and also their neglect in putting the aircraft in the situation that allowed this to happen, as someone on the forum said if lightening was a danger to aircraft there would be a lot more disasters, anyhow they then send me a eu flight delay adjudication scheme application form.
It has to be filled in and sent to CEDR according to Thomson an independent mediator who I have to pay £48 to these people, I am enclined to take this to small claims, I was wondering if this has happened to anyone else or your opinions would be great

Sorry if this has been mentioned I didn't read all the posts, by the way I received which looks like the covering letter today recommending that I fill in the cedr form


Many thanks

DTDfanBoy

Anneejj wrote: »

Hi

Sorry if this has been mentioned I didn't read all the posts, by the way I received which looks like the covering letter today recommending that I fill in the cedr form


Many thanks

You only had to read the three posts preceding yours

Looks like Thomson are trying a new tactic :cool:

David_e

Anneejj wrote: »

anyhow they then send me a eu flight delay adjudication scheme application form.
It has to be filled in and sent to CEDR according to Thomson an independent mediator who I have to pay £48 to these people, I am enclined to take this to small claims, I was wondering if this has happened to anyone else or your opinions would be great

Sorry if this has been mentioned I didn't read all the posts, by the way I received which looks like the covering letter today recommending that I fill in the cedr form

If you read a few posts above yours (#3630) this is mentioned. It seems to be a new approach.

If they say "It has to be filled in", they are talking nonsense - more so if they are seeking to relieve you of £48 for the privilege. You are not under the slightest obligation to go down this route. The "Centre for Effective Dispute Resolution" might be useful if you had a dispute but you don't, you have a claim for compensation under a statutory provision!!

A 30 hour delay is a joke so I would recommend you proceed to legal action.

I would also write to the CEDR and tell them that Thomson are apparently misrepresenting them by making it appear that you are obliged to use them.

JPears

DTDfanBoy wrote: »

You only had to read the three posts preceding yours

Looks like Thomson are trying a new tactic :cool:

Desperate, truly desperate.....

matt2baker

A cynical person might wonder if and at what level Thomson are involved with CEDR............... I'd give them a wide berth (or at least a wingspan distance)