Flight delay and cancellation compensation, Tui/Thomson ONLY

Bonters

JBoyd wrote: »

Just wondering if anybody has got any successful information about claims companies that will act on your behalf?

Having received the standard "extraordinary circumstances" explanation from Thomson about the previous flight which had a knock on effect to my flight, I'm not sure I have the skills, knowledge or time to peruse the claim myself. Therefore if anybody can advise I would be most grateful.

Many thanks in advance.

J. Boyd

Take a look at Bott & Co Solicitors via bottonline.co.uk

JBoyd

Bonters wrote: »

Take a look at Bott & Co Solicitors via bottonline.co.uk

Will do.. Thanks for the info.

mboo29

Enom wrote: »

Hello all!

I've been trying to follow as much of this thread as I can but it is quite difficult given the quantity of posts, so please forgive me in advance for asking questions that may have been asked previously.

My flight was from Malaga to London Gatwick which was delayed for 9 hours in Aug 2007, I had originally complained back then but was advised to consult my insurance company which I didn't have and so left it until I discovered about this scheme.

I have sent my initial tmplate letter to Thomson / First Choice on 8th May 2013 requesting a response within 14 days with my original booking email with reference, I received a response from them on 14th May 2013 advising it will likely take over 28 days to reply back to me and to stand by for their reply, on the 24th May 2013 I sent a letter back advising the time scale to be unacceptable but will be prepared to wait up to 28 days as they provided but no later than 5th June 2013. I received no response and so I sent the Air Passenger Rights EU Complaint Form to both Thomson and also to Ministerio de Fomento in Madrid on 6th June 2013. To date, I have heard nothing from either party.

I want to confirm that the process I have followed so far is correct?

I understand that because this flight was departing from Malaga, I had to refer my complaint to Madrid and not the CAA, is this right?

Should I continue to hear nothing from either party, would I have to take action in the UK or in Spain? Having slight experience with the Spanish courts, I really wouldn't be too keen going that route!

I appreciate your assistance in advance!

Thanks,

I suggest you issue an NBA to Thomson, the CAA can't help you! Thomson will only pay out if you issue court proceedings and in your case this will need to be done before the anniversary of your flight date in August as you will then be out of time.

LucyG91

Hi,

I sent Thomson an NBA and am now proceeding with a court claim as I got no response.

Can anyone tell me the official company address for Thomson for the MCOL form?

Also does anybody know, if I am claiming on the behalf of the ex-partner as well as myself, what information I will need from him? I was the lead passenger name on the holiday.

Thanks

lyndac40

Hi Lucy,

I think this is the address you need, don't think you need any info of you ex-partner if you booked the tickets and both names are on one ticket.

After Travel Customer Support
Thomson Holidays
Wigmore House
Wigmore Lane
Luton
LU2 9TN

Lynda x

dp2603

Issued MCOL on 18 June as Thomson had not replied to previous correspondence and NBA. Today received letter with the following statement:

French air-traffic control restrictions, due to industrial action, disrupted the flight programme due to operate your flight from Birmingham to Antalya. Earlier in the flight programme the aircraft was due to service a flight between Birmingham and Alicante. However the route would directly pass through French air space where there were restrictions, and subsequently the flight was delayed. Once it had departed it had to divert to Valencia, due to thunderstorm activity. This had a knock on effect on the next flights in the programme, including Alicante to Birmingham, which was delayed by 5 hours and 29 minutes, and also your flight from Birmingham to Antalya. Therefore it is classed as extra ordinary circumstance and no compensation is due. This is our final position on this matter. If you wish to escalate the claim further, then please may I advise you seek the opinion of a third party.

Is it significant that this reply is the first time that Thomson have given an explanation for the delay, despite the fact I have requested this information in all unanswered previous correspondence?

I would welcome your comments.

dp2603

Centipede100 wrote: »

It would be useful to state the date/time/flight number for more specific advice to be given.

Thank you. The flight was TOM656 from Birmingham to Antalya on 15 June 2010 with a scheduled departure time of 15.10.

nigelpm

lyndac40 wrote: »

Hi Lucy,

I think this is the address you need, don't think you need any info of you ex-partner if you booked the tickets and both names are on one ticket.

After Travel Customer Support
Thomson Holidays
Wigmore House
Wigmore Lane
Luton
LU2 9TN

Lynda x

I'd use the Thomson Airways Crawley address - that's where the company is registered.

Having seen one Thomson defence document they tried to claim that by not issuing the MCOL to the Crawley address it was invalid.

Clearly nonsense but you may as well take it out of the equation.

romanby1

nigelpm wrote: »

I'd use the Thomson Airways Crawley address - that's where the company is registered.

Having seen one Thomson defence document they tried to claim that by not issuing the MCOL to the Crawley address it was invalid.

Clearly nonsense but you may as well take it out of the equation.

Wigmore Lane is the address their legal office is at.

romanby1

Centipede100 wrote: »

That may be the case but always best to send legal documents to their registered offices.

We used that office for our successful out of court claim against Thomsons.
Legal papers can be served at a Head Office. Registered Offices are often only a postal address and not manned full time.
Thomsons said on theirlegal papers everything HAD to be sent to Wigmore House. Also that was the address the court told us to use.