Flight delay and cancellation compensation, Thomas Cook ONLY

Tararaak

heather_p03 wrote: »

Tararaak: post #1013: Same response word for word that I got. We were delayed flying from Dalaman to Birmingham in August 2009 due to the aircraft having some problems in Tunisia (so my children remembered). This aircraft was apparently the one allocated for the BHX-DLM flight.
We had a 3 hour 52 minute delay.
Thanks to the fantatsic amount of information on this thread I have just sent off my NBA response reiterating my claim for compensation with the full intention of carrying through with court action.

Thanks, good to know I'm not the only one experiencing the problem. I was delayed for around 7hrs and the customer service was shocking and the meal vouchers we handed out but I had to find out from another customer where to go as TC were basically hiding and then we were trapped in the boarding lounge so could go back to the shop to spend it so we were left with a costa coffee stand and the plane and by the time we received the voucher we had already spent a fair bit on food anyway.

I sent them all the details and the poor customer service and still got this response. Any chance you could help me write a response. I not very good at formal letter writing to be honest and I want to make sure my response portrays that i'm not messing around.

Also if you were to take it to court, would it cost quite a bit?

Gorbar

Tararaak wrote: »

Thanks, good to know I'm not the only one experiencing the problem. I was delayed for around 7hrs and the customer service was shocking and the meal vouchers we handed out but I had to find out from another customer where to go as TC were basically hiding and then we were trapped in the boarding lounge so could go back to the shop to spend it so we were left with a costa coffee stand and the plane and by the time we received the voucher we had already spent a fair bit on food anyway.

I sent them all the details and the poor customer service and still got this response. Any chance you could help me write a response. I not very good at formal letter writing to be honest and I want to make sure my response portrays that i'm not messing around.

Also if you were to take it to court, would it cost quite a bit?[/QUOTE
It cost us £70 which if we win they will have to pay us. We are doing it through a no win no fee company]

heather_p03

I have used Centipede100's template letter found in the FAQs in post #2 of this thread. "This is the 'Notice Before Action' letter (NBA or LBA)"
Our fellow moneysavers have been extremely helpful.
Thanks again.

bristolbaron

Balls, they're not playing.

I emailed the 'Which!' draft letter" and had one of the generic replies [exceptional circumstances]
I then emailed the Centipede100 Template letter and have had the following reply:

Thank you for contacting us again regarding your comments about your holiday. I am very sorry that I have been unable to resolve this matter to your satisfaction.

Following your communication I have looked again at the details of your case. Whilst I understand and accept your concerns, I am sorry that there is nothing further I can add to my previous correspondence. Whilst I understand that you believe that the delay was not caused by extraordinary circumstances, I can confirm that the root cause of the delay could not have been foreseen.

If you are looking to take this further you need to contact the Civil Aviation Authority. You can do this at the following website www.caa.co.uk.


I very much regret that we have been unable to reach a conclusion on which we can both agree, and I hope that despite this you will consider booking another Thomas Cook holiday in the future.

Kind Regards,

Amanda Hughes

They're saying go to the CAA, I'm happy to skip that step and go straight to MCOL if that's advisable, but should I also fill in a CAA application at the same time? Do I reply to the above or am I wasting good writing time?!

bgwuser

I believe a pattern is developing here. TC are now seem to be referring everyone to the CAA. This creates another hurdle for complainants to overcome AND may possibly overwhelm the CAA staff with work. All of this delays any payment TC may have to make and may even lead to people giving up on legitimate claims.

I have now been waiting over 3 months for the CAA - TC have not answered their original query on my behalf - and the CAA are writing to them again this week. I need to have the CAA outcome before MCOL because TC have refused to tell me exactly what the 'technical problem' was.

I will not give up on this.

daz1onlym

What a joke. Just had our 2nd reply from Thomas Crook. Usual blah blah same old rubbish and word for word as above link.


Can anyone recommend a no win no fee company to try.

gorses

DEP3510 wrote: »

I was delayed on both outward and return flights TCX 2994 & TCX 2995 and have recieved the usual replies. I am certain that the delays of 5 hours on each flight were caused by TC sending the plane to Glasgow for a Cancun Flight as opposed to be used for our flight (we even flew outward on a Thomson plane and Thomson crew. Anyway - off to MCOL but can both flights be included on the same MCOL claim or are they separate claims?
Thanks in advance.

Centipede100 wrote: »

Separate claims.

jacksback wrote: »

I put both my outbound and inbound on one claim,, don't think it caused a problem?

blondmark wrote: »

I think that's right.

Hi All,

I'm about to send an initial claim letter to TC for outbound and return Manchester - Antalya TCX2994 & TCX2995, both delayed over 5 hours.(13/08/12 & 27/08/12).
Am I correct in thinking it's 1 claim initially (1 booking ref.) then 2 MCOLs should TC not cough up?

bristolbaron

Centipede100 wrote: »

Issue your legal claim, then you will find out rather more rapidly what the tech problem was!

TC are playing usual delay tactics, absolutely designed to put potential claimants off.

thank you, pretty much as i thought.. should i bother replying to advise i've started?

Gorbar

daz1onlym wrote: »

What a joke. Just had our 2nd reply from Thomas Crook. Usual blah blah same old rubbish and word for word as above link.


Can anyone recommend a no win no fee company to try.

We have found eudelays.co.uk very good, handling lots of TC complaints

Gorbar

Sorry it is eudelay.co.uk