Flight delay and cancellation compensation, Thomas Cook ONLY

Vauban

Mickeymoos wrote: »

Mmmm - latest reply from Thomas Cook:

The report that we get is full of abbreviations and codes that we are not trained to decipher. The airline therefore advise us whether the circumstances are extraordinary or not, and whether or not you would be due compensation.

If you wish to take this further, the best way forward for you is to contact the Civil Aviation Authority (CAA) who will contact Thomas Cook airlines. At this point an engineer will write a full report, which can be assessed by the CAA.

I don't understand why you are not in touch with Thomas Cook Airlines, rather than the Thomas Cook travel agents.

You have to write to the airline directly, particularly if you want to take it to Court. If this correspondence with TC the travel agent proves unsatisfactory, you've no grounds for taking legal action because you haven't tried to resolve this with the airline.

Basically, you're wasting your time, I fear.:(

Mickeymoos

Hi Vauban - I am in contact with the airline, not the travel agents. I originally wrote to Company Secretary at Peterborough and have since been dealing by email with their customer service department, they have issued me with a case number.

bubblesxxx68

LMR77 wrote: »

Hi yes I had one of those letters to which I thought great maybe I'm getting somewhere, but then got another a week later still refusing!!

Wow they are UNBELIEVABLE.... Its been 3 weeks and still waiting a reply, They said they had to re-opened my case so now have 28days to respond !!
Have phoned CAA and there only 3 days away at looking at my complaint, I'll await there feedback before issuing court papers if they fob me off again .....

Nutter90

I would welcome comments on this claim as well as news of other passengers claiming for the same flights?

5/8/12 - flight (TCX8032) was rerouted to Manchester - delay of 6hrs 20 mins OUTBOUND

12/8/12 - flight (TCX8033) delayed for 3hrs 54 mins. INBOUND
Paid out

1) 13/8/12 rang TC a few times to try to complain about delays to both our inbound and outbound delays - was advised to e mail.
2) 17/8/12 put the details of the complaint in e mail to TC. We were mainly bothered abount the outbound flight as it was the longer delay. I wrote in the complaint the reason we were given at the time that our plane had been sent to Newcastle for some delayed passengers - even the pilot told us this.
3) 12/9/12 - Had a reply and an apology and confirmation the delay was due to our plane "being diverted to Newcastle to rescue their delayed Newcastle flight programme". There was no mention of the inbound flight. I quoted the EU261/2004 reg but as this had not been yet revisited they stated they were not paying compensation for delays.
4) 13/11/12 - complaint resent due to new ruling
5) 7/12/12 -reply saying no compensation as EC's.
6) After numerous phone calls asking what the ECs were, was told the outbound delay was due to a puncture in Pathos? totally different to what we had been told before? But we were now entitled to the compensation of £630 for the inbound flight. Cheque arrived end of January, but accompanying letter states its for the outbound flight!!
7) Rang TC again about the other flight and received a letter 12/3/13 stating the compensation was for the inbound flight and we were not entitled to further compensation for the outbound flight as it was due to a pucture in Pathos (again different to what we were told on the day and in the letter dated 12/9. They also suggested if I was unhappy to take this to a 3rd party!!
Help please.

Vauban

Mickeymoos wrote: »

Hi Vauban - I am in contact with the airline, not the travel agents. I originally wrote to Company Secretary at Peterborough and have since been dealing by email with their customer service department, they have issued me with a case number.

Oh - I see. I thought that when the letter says "the airline therefore advise us" it implied that they weren't the airline. The airline's customer services are still the airline ...

ValeFan1980

Reason For delay from Thomas Cook with assurance that this is an "Extraordinary Circumstance":

Due G-FCLI AOG - hydraulic leak. DELAY 24.40 HRS. G-FCLI left hydraulic fluid loss noticed by crew on flight deck readings. Local engineer found leak evidence around the right hand gear. Right main landing gear door would not close due to the sequence check valve and this was reset. Hydraulic leak then became apparent from the gear down lock actuator flexible hose which had failed. New hose located in the UK and flown to LCA. Hose replaced and aircraft serviceable at 14:37 22/09. No previous history of a leak in this area.

Similar Aircraft report from Boeing (Both aircrafts are Boeing 757's the report was written in 1997)

[FONT=TimesNewRoman,Bold]

Left system hydraulic failure

The loss of hydraulic fluid in the left hydraulic system was caused by the failure of the left hand
main landing gear downlock actuator flexible hose. This is a problem known to the aircraft's
manufacturer and is caused by bending fatigue.
The manufacturer's records show that up to 1996 almost 500 hydraulic system fluid loss events
have occurred since Boeing 757 deliveries began in 1982. Almost 400 of these events have been
the loss of the left system. Many of these were associated with individual components that have
been the subject of design review, improvement and Service Bulletin (SB) or Service Letter (SL).
The downlock hose which ruptured on this aircraft is of an early design which was determined to
have an inadequate service life because of the bending cycles imposed on it during gear retraction
and extension. An improved hose was introduced to all Boeing 757 operators in 1994 by Service
Letter (757-SL-29-028) which recommended replacement at a convenient maintenance opportunity.

[/FONT]

DJMSJM

bubblesxxx68 wrote: »

Just received a letter from Thomas Cook staying the following:

I'm sorry that you remain unhappy with the way your complaint has been dealt with initially and further comments you have made will certainly be considered.
Following a review of your entire case,you will be contacted again with a view to bring this matter to a satisfactory conclusion to all concerned .

Fingers Crossed / Has anyone else had this letter and had there claim resolved !! Or is it another stalling tactic !!

I had that letter and two weeks later....hey presto.....a voucher on my doorstep.

Fingers crossed!

DJMSJM

DJMSJM wrote: »

Well.......just a little bit of steam coming out of my ears tonight!!!!!

Arrived home to a letter on the doorstep from Thomas Cook, opened it thinking 'great, everything sorted now'......WRONG.

The letter today regarding the additional compensation payment that I requested because I am ENTITLED to it states 'I do not feel a higher amount of compensation is appropriate in this case'

I sent an email straight back mentioning [FONT=&quot]The judgment of the Court of Justice of the European Union etc etc and stated that '[/FONT]I don't really care what you think is 'appropriate in this case'

Might have just put my foot in it, but now they are really taking the biscuit

Well it seems that it is my bad!!!!
TC have been very helpful today....yes, helpful. I think I must have badgered them so much they just wanted to get rid of me!!!

If only they had told me in the first place what they told me today, then it would have saved another 3 weeks of pestering them.
Apparently (and I can't prove it either way) we only got paid for 3 out of the 4 in the party because pax no 4 had a free child place hence a lesser payment of EUR1200 with the correct exchange rate makes the grand sum of £1086 to me.
So I am now a happy bunny!!!

Thanks to everyone on this TC forum for all your help. I most certainly wouldn't have been able to claim my dues without all your help

And good luck to everyone else with their claims....persevere and pester as much as you dare!!!

Mark2spark

Nutter 90, time for court.

In fact, everyone on todays postings, it's time for NBA and court. Long overdue in many cases.

Vauban

Mark2spark wrote: »

Nutter 90, time for court.

In fact, everyone on todays postings, it's time for NBA and court. Long overdue in many cases.

Yes, I agree with this.

EVERYONE. LISTEN. COURT. NOW.

(And actually, for 95% of the people on here, I think this is absolutely the right advice!)