Flight delay and cancellation compensation, Thomas Cook ONLY

21yrold

Well i gave them 14days to reply and when i got home from work last night i had a letter from them stating:

They have reviewed the case
Theres nothing more they can add and they can confirm that the root cause could not have been foreseen (still not confirmed what it is)

I am sorry we have been unable to amicably resolve his case for you.

So is that it for me other than taking them to court?

grazzzz

21yrold wrote: »

Well i gave them 14days to reply and when i got home from work last night i had a letter from them stating:

They have reviewed the case
Theres nothing more they can add and they can confirm that the root cause could not have been foreseen (still not confirmed what it is)

I am sorry we have been unable to amicably resolve his case for you.

So is that it for me other than taking them to court?

i got exactly same response so filed court action last week

Mark2spark

Thanks for the clarification Centipede and Vauban.

21 yr old, off to court you go. They haven't proved EC's, they refuse to, so that's it, impasse is reached.

ValeFan1980

Due G-FCLI AOG - hydraulic leak. DELAY 24.40 HRS. G-FCLI left hydraulic fluid loss noticed by crew on flight deck readings. Local engineer found leak evidence around the right hand gear. Right main landing gear door would not close due to the sequence check valve and this was reset. Hydraulic leak then became apparent from the gear down lock actuator flexible hose which had failed. New hose located in the UK and flown to LCA. Hose replaced and aircraft serviceable at 14:37 22/09. No previous history of a leak in this area.

I would assure you that this is indeed classed as an extraordinary circumstance and as such we will not paying compensation for this matter. Should you wish to proceed with a claim through the Courts, this is entirely your perogative to do so, however this will not affect my decision on this matter.

Any thoughts on the above???

Mark2spark

You've reached impasse. Court, walk away, or hand it to a claims company who will take a cut.
Those are your three options.
Further correspondence with the airline is not an option that will achieve anything.

bubblesxxx68

Just received a letter from Thomas Cook staying the following:

I'm sorry that you remain unhappy with the way your complaint has been dealt with initially and further comments you have made will certainly be considered.
Following a review of your entire case,you will be contacted again with a view to bring this matter to a satisfactory conclusion to all concerned .

Fingers Crossed / Has anyone else had this letter and had there claim resolved !! Or is it another stalling tactic !!

LMR77

bubblesxxx68 wrote: »

Just received a letter from Thomas Cook staying the following:

I'm sorry that you remain unhappy with the way your complaint has been dealt with initially and further comments you have made will certainly be considered.
Following a review of your entire case,you will be contacted again with a view to bring this matter to a satisfactory conclusion to all concerned .

Fingers Crossed / Has anyone else had this letter and had there claim resolved !! Or is it another stalling tactic !!

Hi yes I had one of those letters to which I thought great maybe I'm getting somewhere, but then got another a week later still refusing!!

ValeFan1980

The loss of hydraulic fluid in the left hydraulic system was caused by the failure of the left hand
main landing gear downlock actuator flexible hose. This is a problem known to the aircraft's
manufacturer and is caused by bending fatigue.
The manufacturer's records show that up to 1996 almost 500 hydraulic system fluid loss events
have occurred since Boeing 757 deliveries began in 1982. Almost 400 of these events have been
the loss of the left system. Many of these were associated with individual components that have

been the subject of design review, improvement and Service Bulletin (SB) or Service Letter (SL).

Just found this and would appreciate peoples opinion on TC's EC response!!

111KAB

ValeFan1980 wrote: »

The loss of hydraulic fluid in the left hydraulic system was caused by the failure of the left hand

main landing gear downlock actuator flexible hose. This is a problem known to the aircraft's
manufacturer and is caused by bending fatigue.
The manufacturer's records show that up to 1996 almost 500 hydraulic system fluid loss events
have occurred since Boeing 757 deliveries began in 1982. Almost 400 of these events have been
the loss of the left system. Many of these were associated with individual components that have

been the subject of design review, improvement and Service Bulletin (SB) or Service Letter (SL).

Just found this and would appreciate peoples opinion on TC's EC response!!

What a cracker! Where did you find that? Up yours Thomas Cook :-)

Mickeymoos

Mmmm - latest reply from Thomas Cook:

The report that we get is full of abbreviations and codes that we are not trained to decipher. The airline therefore advise us whether the circumstances are extraordinary or not, and whether or not you would be due compensation.

If you wish to take this further, the best way forward for you is to contact the Civil Aviation Authority (CAA) who will contact Thomas Cook airlines. At this point an engineer will write a full report, which can be assessed by the CAA.