Flight delay and cancellation compensation, Thomas Cook ONLY

steviebrett123

can anyone point me in the direction on how to locate Vauban's flight delay guide?? thanks

Marto51

Just wanted to say a really big thanks to all involved on here and at the main MSE website.
We traveled from Manchester to Hurghada on Flight TCX2514 on the 26th October 2012, the flight was delayed by just under 4 hours and we were told at the time (by Thomas Cook staff at the airport) that it was due to a problem with a tropical storm in Mexico having a knock on effect and that we would not be due any compensation as it was beyond their control. At the time I accepted this and thought no more of it even though it was a difficult day at the airport as we were going on holiday with our 4 year old son, who has Downs Syndrome, for the first time. Fast forward to August this year and after listening to Martin Lewis on 5Live talking about flight delays again I thought I'd have a quick look on here to see if there was anything I could claim, I followed the links and filled in the TC on line form and thought I'd get back a rejection email. Imagine my surprise this morning to find an email from TC informing me that I would be receiving £900, for the 4 of us, as full and final settlement paid into my account within 28 days (I had requested a cash refund rather than vouchers and I had given my bank details), I have just rung them to check that this is all correct (and they are paying it into the right account!) and it is!!!! Fantastic news :j:j
So once again thanks to everybody on here:T:T

dunkertruck

steviebrett123 wrote: »

can anyone point me in the direction on how to locate Vauban's flight delay guide?? thanks

If you look 5 posts above your last one you can see a post by Vauban and how to find his guide. Google is your friend.

Wonderlust

TCX2047 Malta - Manchester May 2013.


Can anyone help me with my query? Following a 18hr delay of our return flight from Malta to Manchester, I submitted a claim to Thomas Cook for compensation. I received the following response:


"Having carried out a full investigation the specific circumstances surrounding the delay to your own flight were of a technical nature. These were extraordinary, in that Thomas Cook took all reasonable precautions necessary to avoid the situation, and despite our proactive measures the problem could not have been prevented. All our aircraft are maintained to a very high standard, in line with CAA regulations, however, despite these steps, mechanical failures can arise without prior warning. These unpredictable events can be likened to those we encounter with our own cars, despite having full service histories, or MOT’s.

In line with Regulation 261/2004 a payment of compensation would not be considered applicable in this case."

I understand that delays caused by Technical faults are no longer seen as "Extraordinary". At the time, I didn't pursue my claim any further - is it now worth trying again?


Thanks

Tyzap

Wonderlust wrote: »

TCX2047 Malta - Manchester May 2013.


Can anyone help me with my query? Following a 18hr delay of our return flight from Malta to Manchester, I submitted a claim to Thomas Cook for compensation. I received the following response:


"Having carried out a full investigation the specific circumstances surrounding the delay to your own flight were of a technical nature. These were extraordinary, in that Thomas Cook took all reasonable precautions necessary to avoid the situation, and despite our proactive measures the problem could not have been prevented. All our aircraft are maintained to a very high standard, in line with CAA regulations, however, despite these steps, mechanical failures can arise without prior warning. These unpredictable events can be likened to those we encounter with our own cars, despite having full service histories, or MOT’s.

In line with Regulation 261/2004 a payment of compensation would not be considered applicable in this case."

I understand that delays caused by Technical faults are no longer seen as "Extraordinary". At the time, I didn't pursue my claim any further - is it now worth trying again?


Thanks

Hi Wonderlust,

Yes you should re submit your claim.

The courts have put a stop to the false excuse of technical faults being an 'extraordinary circumstance'.

Please read Vaubans guide (just Google it) for loads of helpful information, links and template letters.

Good luck.

Aragorn05

I just put in a claim for a flight from 4th June 2009 from LGW to sharm flight TCX027, Thomas Cook. It was cancelled and we flew out the next day. 24hour delay.

I didnt know i could claim, and im over the 6 year limit.



Im not hopeful and im kicking myself for not claiming earlier.

Caz3121

expect a rejection saying it is over 6 years
nothing you can do as you cannot go to court

dianamc1976

Sarge94061 wrote: »

I submitted a claim through Bott and Co for the wife and I back in June and have confirmation from them that papers have been filed with the Courts - looks like Bott agree with most people on here and agree that FOD damage to a tyre can't be classed as an EC.

I was also on this flight, and went to Bott and Co, the latest email said that they have now received the airlines defence and Bott and Co's lawyers are currently considering their next steps, in the meantime they are waiting for directions from the court which is effectively timetable of events that both Bott and Co and the airline must adhere to in order to progress my claim to a formal court hearing which can take up to six months if the airline continues to argue that they are not liable to pay compensation.


I will let you know if I hear anything else.

Bull1y

Bull1y wrote: »

I was wondering if anyone else was on this flight and is also pursuing a claim with Thomas Cook?
Scheduled departure time : 15:30
Scheduled arrival time: 22:15

Actual arrival time: +04:20
Delay over 6 hrs

In short we were informed that the plane that was originally being readied for our flight was re-allocated by the operations team to another destination due to a technical fault on that aircraft (oil leak), which was being remedied by the technical crew and that aircraft, once the issue was resolved, would carry us to our destination. After 2 hrs delay the aircraft was grounded and we were then informed that the the operations team had sourced a standby aircraft, which flew in from Brussels and eventually carried us to our destination.

I have used the templates through this site to make a claim for compensation under EC regulation 261/2004 (there was x5 passengers in our booking)

I will provide updates on here as things progress but I sense it is likely to be a long process. After 2 weeks the only reply I received was sorry to here of your frustration with the flight delay but please submit your claim through the TC website.:mad:

Just a quick update received response from Thomas Cook today 21st October that they have processed a payment of £1,500 as full and final settlement :beer: First letter sent 29th August, so just over 7 weeks. Happy with that:T Thanks to this site and Vaubans guide:T

Chhen

Flight TCX6502 from Newcastle to Dalaman delayed 5 1/2 hours on 10/09/15

Just had confirmation of £602 compensation for 2 passengers, completed Thomas Cook online form on 23/09/15 so exactly 28 days !! Well done Thomas Cook.