Flight delay and cancellation compensation, Thomas Cook ONLY

Tyzap

Phamous wrote: »

I can see from the aviation report that your delay was caused by a bird strike to the aircraft intended to operate your flight.

Your delay was a knock on in that case, so it looks like you may well have a legitimate claim.

Have you tried putting your flight details into one or two flight claim calculators? that would also narrow it down and give you the confidence to either DIY or pass on to NWNF company.

You could also check the aviation herald web site for any reported bird strikes, around the date of your flight, that affected TC aircraft.

Good luck.

lgardner

I Submitted a claim to Thomas cook almost 3 months ago as myself and 6 passengers were delayed over 7 hours on a flight from PALMA to NEW in 2012, they responded to say that it was something beyond their control that caused the delay. So i left it for a bit, then i thought i will try one of these online companys that charge a percentage (as i thought some compo is better than none) and i have just had a reply back to say Thomas Cook are due to pay out, they were due to pay out last week to the solicitors but so far nothing.

I wait with baited breath

Stibule

Hello there. Could someone tell me what the Vaubans guide is please? Will it help me to find some proof that will satisfy Thomas Cook? We booked a Thomas Cook holiday, paid direct to Thomas Cook and took a Thomas Cook flight which was delayed. I have a credit card receipt for the holiday, stamped passports showing our arrival and departure dates and a credit card receipt for duty free on our departure, but Thomas Cook will not accept this and say they cannot trace our booking. They are asking me to leave Martin's case Resolver process and write direct to their customer service section. Should I do this, or is it a delaying tactic? I am not quite sure how to proceed.

Caz3121

Stibule wrote: »

Hello there. Could someone tell me what the Vaubans guide is please?

https://forums.moneysavingexpert.com/discussion/5173888
If you are sure that it was a Thomas Cook aircraft then you will probably have to pay for a SAR - covered in the guide
If it was not a Thomas Cook Aircraft you need to claim from the airline that operated the flight

FindersI

Resolver resolved our claim for compensation within 2 months of applying.
Very impressed, thank you.
The captain on the day indicated it was a rare event which prevented our aircraft departing however Thomas Cook clearly accepted their fault within current EU directives.
Is this a reason to vote YES in the referendum or is there more to it!!
Booking return next year hopefully on time next time.

pip10

Hi, I tried a few years ago with two flights. thomas cook paid out easily on one, but disputed the other and really dug their heels in. I would have had to start court process, so In the end I left it, but recently decided to have a go again with resolver. Heard nothing for about 2/3 months and finally got this email, so it's definitely worth trying resolver...


I have arranged for a voucher to the value of £520.00 to be sent to you to use on your next holiday. This equates to €400 per person as outlined in the Regulation. This payment is in full and final settlement for everyone on your booking.

I know I can request cash, but I've just done a quick google search and 800 euros (as there were two people) equates to £560. Are t c trying it on, or is this correct? Sorry if this type of thing has been asked, but i searched and couldn't find an answer.

Emal

Hi, just wondered if anyone could give me some advice please? I have recently used Resolver for a claim where our flights were delayed by 3.5 hrs from Kos to Birmingham in 2013. I have used Flight Stats checker to confirm the flight number etc.


I didn't have the boarding passes/booking ref but am sure I read that someone somewhere had successfully claimed without having any of these items. I've checked our emails and tried to book on to Thomas Cook, but nothing as yet. I guess the next thing is to go in to the store we booked at, and ask if they can provide anything?


I'm concerned that Thomas Cook wont be helpful, especially if they know i'll be using any information for a claim against them. Is there something available, that I can use, in order to obtain this info in a timely way? Also, is there anyone out there that has successfully claimed without having the documents to hand?


FYI, I'm about 2 months into the Resolver process and have escalated the claim after not receiving a reply, but now have to include some sort of invoice/booking/boarding pass etc.


Many thanks for your thoughts

111KAB

Emal - as suggested many times on these pages .... Vauban's Guide is your friend.


https://forums.moneysavingexpert.com/discussion/5173888

111KAB

pip10 - TC using an exchange rate which benefits them and there is little or nothing you can do about it short of taking them to court and the effort/time and likely Judge reaction is not worth the bother.

Emal

Hi, just to update those of you who didn't have any booking references/boarding cards to hand when making a claim - I have been in to Thomas Cook (the store in which I booked) and asked them to email me any details they had regarding the booking. Sure enough, they emailed the original booking invoice and travel details within a couple of minutes - no questions asked and no issues. They had our email address on file anyway, so there were no 'data protection' excuses either!! (I wasn't the lead passenger).


I have sent this off to Resolver as requested by TC - fingers crossed we'll be paid out soon!!


So if you're in the same position don't lose heart....just yet.