Flight delay and cancellation compensation, Thomas Cook ONLY

Chas

Flight TCX7507 Dalaman - Stansted 13 August 2015

The flight was delayed from 22:40 & eventually took off at 03:15.
The Captain gave the excuse that a handle on a door on the plane had been broken by a passenger sitting on it.
It wasn't clear whether the plane was repaired or a replacement plane sent instead.

Am I likely to get compensation? Thank you in advance for any help/advice

murty

TC have just paid me the compensation + 8% interest + court costs. It took over 36 months but they paid up in the end (although had the cheek to refer to me a "Valued Customer" in their letter!).

Keep persevering everyone they have to pay out in the end.

pinkyboy

Hopefully this post has worked okay as it is my first one and I am looking for some advice please.
I recently had a delay of over 27 hours from Manchester to Fuerteventura due to a technical fault with the plane. This was a Thomas Cook holiday, all inclusive for 7 days. Our plane however was with Condor Airlines. We were given a letter by Thomas Cook, albeit on Condor headed paper, that we should contact the Thomas Cook customer services on our return regarding any claim, which I did. Thomas Cook have now informed us that our claim is with Condor Airlines and not them. As my booking was with Thomas Cook I can't see why I need to claim through Condor? Also, am I entitled to any compensation for losing a day and a half at my all inclusive hotel and if so, will this claim be with Thomas Cook as the package was purchased through them? It seems to me they are 'washing their hands' of this issue. I have e-mailed them, but no reply as yet! Any advice would be gratefully received. Thanks

** UPDATE **
I've just had a message from Condor airlines today to say we will be getting 400 euros per person for our flight delay. I've emailed TC several times now with not even an acknowledgment, but I will keep trying with them. Terrible customer service and I will never book a holiday through them, again!! Thanks for the help on this forum.

Caz3121

the guide is clear that your claim is from the operating airline, not the travel agent. Not sure why you were given a letter to contact Thomas Cook unless that is for compensation other than the EU261 flight delay compensation

Violet.beau

Sent letter recorded delivery about 10 days ago, based on template from this site, and received email today. I previously submitted claim 3 years ago & after numerous letters & CAA review it was rejected. Decided to try my luck again following the recent Supreme Court ruling as we knew it wasn't Extraordinary & they've replied & paid up!! Interesting they have replied by email directly but I didn't include email address in latest claim letter - obviously still had my details on file. Have offered vouchers but as requested in claim letter now want the hard cash

diane456

Not to do with my flight delay claim, but the other issue regarding the way I was treated when boarding the aircraft. I messaged TC and heard nothing, escalated it to chairman and heard nothing, emailed Peter Fankhauser direct and got a response. The Captain and cabin crew manager have confirmed exactly what I said and I have received £250 and a written apology. Let's hope Bott & Co have a good result on my delay claim.

Bull1y

I was wondering if anyone else was on this flight and is also pursuing a claim with Thomas Cook?
Scheduled departure time : 15:30
Scheduled arrival time: 22:15

Actual arrival time: +04:20
Delay over 6 hrs

In short we were informed that the plane that was originally being readied for our flight was re-allocated by the operations team to another destination due to a technical fault on that aircraft (oil leak), which was being remedied by the technical crew and that aircraft, once the issue was resolved, would carry us to our destination. After 2 hrs delay the aircraft was grounded and we were then informed that the the operations team had sourced a standby aircraft, which flew in from Brussels and eventually carried us to our destination.

I have used the templates through this site to make a claim for compensation under EC regulation 261/2004 (there was x5 passengers in our booking)

I will provide updates on here as things progress but I sense it is likely to be a long process. After 2 weeks the only reply I received was sorry to here of your frustration with the flight delay but please submit your claim through the TC website.:mad:

AndyJ12

Quick tip for anyone waiting for a reply. I put in a claim over 5 months ago via the TC Airlines page and never heard a word back. On Thursday I went on their Facebook page and asked for a reply. The team answered pretty promptly and suggested that I send them a private message with my details and by Saturday morning I had an email with a voucher for £590
Now I just need to know if I can swap for cash as the holiday I want for next year isn't available through them. Have to say I'm a fan of TC, they sorted my wedding in St Lucia no problem. My claim was for a delay of 12 hours+ when the plane I was on aborted take off when the instrument panel crashed as we took off and had to be slammed down

AndyJ12

Hi, please can I ask if you ever got your offer changed to cash?
I've just won my case and been sent a voucher. Thanks a lot,
Andy

Justice13075

You don't have to accept the voucher. Give TC a call and tell them you want the cash.