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Flight delay and cancellation compensation, Thomas Cook ONLY

edited 2 July 2014 at 10:22AM in Flight Delay Compensation
8.6K replies 1.3M views
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Replies

  • BoffleBoffle Forumite
    10 posts
    --Tony-- wrote: »
    I have just returned my voucher (recorded) requesting it be exchanged for a cheque.

    Here is the full letter if it helps anyone & perhaps give hope.


    Mate just spoke with a chris hardwick on 01274 387591 basically he cvhanged my voucher for cheque so your good to go on that one.

    THey did say that the engine blowing up on the outbound was extraordinary circumstances and that they did not need to offer compensation can anyone advise?
  • badbobby wrote: »
    Do I have to do anything to take the matter to a hearing?

    Either way, now they've filed their defence, should I write to them to ask them to pay up the amount they admit and/or the amount they deny?

    Should I be asking them now for the full breakdown of the refueling issue so that I can be prepared for the allocation questionnaire etc?

    Or do I just wait for them to give me the detail as their defence?
  • GorbarGorbar Forumite
    111 posts
    Baffle I hope you get the cheque Chris Hardwicke told me a load of rubbish on the phone last week
  • BoffleBoffle Forumite
    10 posts
    hi mate

    got an email confirming change from voucher to cheque also stating that only return flight is covered due to extraordinary circumstances ie engine blowing up on the way out.

    He has confirmed that a cheque for £960 is in post today in place of voucher.

    He seems a bit of a nobber though mate.
  • I've got their "defence" but it just says that it was due to "unforeseen techincal reasons" - ECs. It has no more than that - I had a little more detail in our correspondence last year.

    Questionnaire has arrived today, so I'll be sending that off tomorrow.

    Off we go.
  • maghatermaghater Forumite
    334 posts
    Been fighting this one for nearly 7 months, submitted MCOL when TC failed to respond to my "final letter" within 28 days. Have just received a letter from them saying the delay was caused by a third party (an airport worker) failing to disconnect the fuel pipe properly, resulting in "severe damage to aircraft", and therefor wont pay compensation. They were asked by AESA (Spanish equiv of CAA) to send a report, which after two months they had not done. The AESA then informed me and Thomas Cook that the company had not proved that the long delay was caused by extraordinary circumstances, and that they therefor should stump up. I would welcome any advise please.
  • richardw wrote: »
    As a percentage of total revenue in a year, such payouts are negligible.

    Payouts would be made from Gross profits NOT revenue (turnover),
    a company can have a massive revenue but no profits.
  • Point of order,

    richardw wrote: »
    As a percentage of total revenue in a year, such payouts are negligible.

    Payouts would be made from Gross profits NOT revenue (turnover),
    a company can have a massive revenue but no profits.
  • edited 18 January 2013 at 11:22AM
    richardwrichardw Forumite
    19.3K posts
    Part of the Furniture 10,000 Posts
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    edited 18 January 2013 at 11:22AM
    Ooops mis read.
    Posts are not advice and must not be relied upon.
  • richardw wrote: »
    Gross profit or Net profit, Bob?

    Or indeed cash flow...!

    Turnover is vanity, profit is sanity, cash is reality.
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