Flight delay and cancellation compensation, Thomas Cook ONLY

111KAB

dk250 - I honestly think you would be better to just forget it. If TC refuse your only other option would be to instigate a small claims action. Even if the CAA were to find in your favour (which I seriously doubt) they have no jurisdiction to force/persuade TC to pay up and in any event the CAA (when it comes to 'support' for delay claims) are worse than useless. The ABTA arbitration scheme is a total red herring as it just indicates the lengths TC will go to in order to waste your time and money whilst fully knowing an application to ABTA will get you no where. Unfortunately for you TC are in the right (legally) and there is nothing you can do about it .... other than you not using them ever again.

David_e

dk250 wrote: »

Although i understand that i am not supposed to be entitled to any compensation my argument is the failure of Thomas Cooks initial investigation in which i was offered compensation is not my fault and i believe that they should honour the intial offer and taken there mistake on the chin. not even a good will gesture will be considered by Thomas Cook.

therefore my next step was to log a complaint with the CAA,

As the CAA are reportedly of almost no assistance where passengers do have a legal claim, I think complaining to them when you don't is almost certainly a waste of your time.

chili2001

dk250 wrote: »

Although i understand that i am not supposed to be entitled to any compensation my argument is the failure of Thomas Cooks initial investigation in which i was offered compensation is not my fault and i believe that they should honour the intial offer and taken there mistake on the chin. not even a good will gesture will be considered by Thomas Cook.

therefore my next step was to log a complaint with the CAA,

Dear Mr K

Thank you for contacting us again about your flight.

I’m sorry you are unhappy with the decision that has been made.

As the booking was placed under an Employee Concession (discount) under Thomas Cook's Terms and Conditions we cannot pay any compensation for this flight delay.

If you remain unhappy with the decision, your claim can be referred to the Civil Aviation Authority and they will contact us directly. Full details can be found online alternatively their address is

CAA House
45-59 Kingsway
London
WC2B 6TE

Also your complaint can be considered under ABTA’s Arbitration Scheme. There is a charge for using this scheme and this can be up to £264.00. Full details of this scheme can be found online at , alternatively their address is:

ABTA Ltd
30 Park Street
London
SE1 9EQ

I hope I have now clarified our final position on your case and am sorry that I have been unable to resolve this to your satisfaction. This will be the last correspondence sent from Thomas Cook regarding this issue.

Kind Regards,



Customer Relations

Do you still have the voucher they sent you? Maybe they forgot to cancel it! ;-)

Bluebell101

Hello,

Anyone else on TCX1908 Sunday 13th July 2014 from Gatwick to Antalya?
Flight due to depart at 12:10 so we checked in at 9.45am only to be advised that flight delayed until 17:25 - due to a knock on effect from the day previous where a plane was found to have an issue with a window and removed from service on another route, but has caused big issues for them.

Totally understand no point in yelling at check in staff, so we were given a £10pp refreshment voucher and a copy of a letter stating our rights under the EU regulations. We finally get on the flight at 17:40 and then told that the baggage handlers are on a shift change so luggage not loaded yet (you really couldn't make it up)!! We finally depart at 18:40

My question that I've put to TC is that if they knew the day before, why were we not contacted to advise. I'd have happily accepted the delay if I could have waited at home! We took it upon ourselves to check into a lounge, not a cheap option (£120 for the 4 of us) but our choice and it did help with having teens so they could wi-fi and eat and drink!

Great info on here thanks, will now get a copy of template letter and see what happens. I won't hold my breath as reading many cases in here TC have an answer for everything.

bobby555

Hi,

I got married in Italy last year and on the way back flying from Naples to Manchester we were delayed by five hours. I followed the normal route to make a claim via the airline Thomas Cook. They cited technical issues beyond their control but didn't disclose the detail.

We then as per Martins instructions approached the EU consumer centre as the flight was from Naples. They replied fairly promptly outlining regulation EC 261/2004 saying this needs to be transferred to the local Naples airport. They copied their reply to me into the email address of the ENAC Naples office.

Now since then I have had no reply. I have emailed the three times. And I'm now not sure what to do or where to go. It's been around 8 months. I had hoped they had a backlog and would eventually get round to my claim but nothing.

Any help from people that have been in the same situation would be most welcome.

Much appreciated,

Bobby555

Caz3121

This should be on the Thomas Cook thread. Have a good look on that thread and "taking the airline to court" thread.
Even if ENAC found in your favour you will probably find that TC will still not pay you so you would need to start court proceedings anyway.
Alternatively you can look for a NWNF firm to take it on for a %

Midgit

TC- absolute barstewards!!! After receiving my CAA decision that compensation is due and TC would be in touch to arrange payment, they didn't contact me within the 4 week timescale. I forwarded the CAA e-mail to them giving them 7 days notice, and received no response, so raised the claim form. They filed an intention to defend at the 11th hour, so now I have to wait another 14 days to see what their defence is! Surely no Judge in their right mind will accept a defence after they had told the CAA that they would be paying out?!
I will NEVER EVER book with these swines again.

sparky123456_2

March 2014 email from CAA to inform us that thomas cook had now agreed that our flight delay of 24 hours did not fall under the extraordinary circumstances. And had therefore thomas cook had agreed to pay us compensation. We were requested to give TC 4 weeks, which took us to mid April . When i got in touch with thomas cook all they kept saying was that a letter was on its way out this letter never arrived. All the managers they lied to me saying it had been sent out, then all of a sudden end of May letter arrived saying we were now out of our time limit as 6 years expired on the 26th of May. The company is one big lying !!!!!!!. I had presumed that as they had agreed payment they couldn't go back. 1st letter of complaint went TC jan 2013. CAA are going back to them , and have said we can still go to court as they did agree to pay out b4 time.

reidy100_2

Had a 6+ hour delay with TC, filled their online claim form. After a few emails back n forth, they finally refused stating

"Looking at our records I can see that your flight was delayed because During pre-flight inspection crew saw right outboard slat loss cable broken and hanging down from the wing. Replacement slat loss cable sent to TFS and replaced by the local engineer. No prior defect history."

Bear in mind TC flew an Air Greenland staffed with AG crew from Copenhagen to GTWK to take us to our destination and not a TC aircraft.


Exceptional circumstances ?? What do you think??

Case forwarded to the CAA atm.

Skid_Marks

reidy100 wrote: »

Case forwarded to the CAA atm.

You're wasting time and energy if you are expecting the CAA to resolve this on your behalf.......court action is the only answer so get your NBA sent off to TC.