Flight delay and cancellation compensation, Thomas Cook ONLY

nickc_3

http://www.connectedclaims.com/

David_e

nickc wrote: »

http://www.connectedclaims.com/

Had a quick look at the website and can see no mention of flight delay claims; it's mainly PPI. There is a note that "Connected Claims Ltd is regulated by the Ministry of Justice in respect of regulated claims management activities. I don't know if flight delay claims are covered by that regulation but it might be worth checking that angle out. Also look at this if you haven't: http://www.connectedclaims.com/complaints-procedure/

The first question is, of course, what terms you signed up to.

Vauban

Bizarre. Nothing in the website about flight delay compensation. How did you end up using them?

nickc_3

It was just a friend of a friend who worked there who got in touch. The same person has since left the company and is having trouble reclaiming unpaid wages so they're clearly a nightmare all round. Just a bit worried if ignoring it and hoping it goes away might lead to something bigger than a cancellation fee.

David_e

nickc wrote: »

Just a bit worried if ignoring it and hoping it goes away might lead to something bigger than a cancellation fee.

Well, put it this way, I assume they know a bit about taking people to court ....

Luke1991_2

Luke1991 wrote: »

Hi,

Flight: TCX1224 London Gatwick to Enfidha Tunisia, 26.06.2013 1869km

I got back from a 10 day holiday yesterday, my outbound flight TCX1224 was delayed by 4hrs 20 minutes at departure and arrived 4hours late at Enfidha Airport, Tunisia.

We were told numerous times that it was due to a wire that needed replacing in the aircraft and that it was being driven from Luton Airport to us at Gatwick. I tried to get this in writing but apparently the check in managers don't have the resources to do this (I'm not sure how pen & paper is not available by I digress).

I've checked on flight stats and the last status is status-unknown, so I'm wondering if this is normal for flightstats? Is there any way to get more detailed information on the flight arrival? By my count it arrived at 00:45.

Jun 26 7:58 PM Time Adjustment
Estimated Gate Departure Changed To 06/26/13 10:00 PM

Jun 26 10:07 PM STATUS-Active
Actual Gate Departure Changed To 06/26/13 10:06 PM
Status Changed From Scheduled To Active

Jun 26 10:17 PM Time Adjustment
Actual Gate Departure Changed From 06/26/13 10:06 PM To 06/26/13 10:09 PM

Jun 26 10:27 PM Time Adjustment
Actual Runway Departure Changed To 06/26/13 10:14 PM

Jun 27 12:15 PM STATUS-Unknown
Status Changed From Active To Unknown

I've just recieved the following email back from Thomas Cook, the flight was delayed because there was a broken part on the plane, this is definitely not extraordinary circumstances so what is the best reply to this?

Dear Mr X

I am writing in response to your letter regarding your recent travel arrangements with Thomas Cook.

Initially, I would like to apologise for the disruption to your flight plans. Please be assured that a lot of work goes on behind the scenes to ensure that any delays are kept to an absolute minimum, as we do fully understand the inconvenience and frustration these can cause.

It is not always immediately apparent as to when a revised take off time can be secured and a number of factors have to be considered, which quite often rely on outside influences, such as Airport Authorities or Air Traffic Control. We do appreciate the importance of communication, and I would assure you that information is passed onto our customers as quickly as possible, through our handling agents at the airport.

Having carried out a full investigation the specific circumstances surrounding the delay to your own flight were of a technical nature. These were extraordinary, in that Thomas Cook took all reasonable precautions necessary to avoid the situation, and despite our proactive measures the problem could not have been prevented. All our aircraft are maintained to a very high standard, in line with CAA regulations, however, despite these steps, mechanical failures can arise without prior warning. These unpredictable events can be likened to those we encounter with our own cars, despite having full service histories, or MOT’s.

In line with Regulation 261/2004 a payment of compensation would not be considered applicable in this case.

Please be assured that on-time performance is a key measure for us as a business, and we constantly review our operations to ensure we deliver the best results, and service. I would like to offer our apologies for any inconvenience you were caused on this occasion and I hope that despite this, your stay was found to be an enjoyable one.

Kind Regards,

Daniel Malloy

Customer Relations

This correspondence is confidential, may be legally privileged and is for the intended recipient only. Access, disclosure, copying, distribution or reliance on any of it by anyone else is prohibited and may be a criminal offence. Please delete if obtained in error.

Any views expressed in this message are those of the individual sender, except where the sender specifically states them to be otherwise.

Airtours
Customer Relations
Tel No: 0844 8798 136
Opening Hours: 8am-10pm Mon-Sun

Airtours is a trading name of Thomas Cook Tour Operations Limited
.
Registered Office: The Thomas Cook Business Park, Coningsby Road, Peterborough, PE3 8SB
Register in England No. 3772199

So today Thomas Cook wrote back to me and offered £748 if I drop the court case in cash.

Would I be silly not to take this, or should I still go through court proceedings?

Vauban

Luke1991 wrote: »

So today Thomas Cook wrote back to me and offered £748 if I drop the court case in cash.

Would I be silly not to take this, or should I still go through court proceedings?

So how much were you claiming (including court costs)?

Luke1991_2

Vauban wrote: »

So how much were you claiming (including court costs)?

660Euros in total, 330euros each. plus £60 court fees.

Am I likely to get more if I continue through court?

Luke1991_2

Centipede100 wrote: »

You were due €400 euros each which by today's calculation would give you a total of £650 plus your court fees so if they are offering £748 I would not hesitate to bite their hand off!

yeah you're right, it is £660 + £60 court fees.

The one thing I am wondering is if it gets allocated for a hearing I will have to pay a £50 hearing fee.

If it goes through court, I am just wondering the success of getting more compensation, and what I would need to say in order to get it?

David_e

Luke1991 wrote: »

yeah you're right, it is £660 + £60 court fees.

The one thing I am wondering is if it gets allocated for a hearing I will have to pay a £50 hearing fee.

If it goes through court, I am just wondering the success of getting more compensation, and what I would need to say in order to get it?

I'm not sure that you would ever get more than you have claimed, certainly not where the compensation is fixed by the Regulation. What did you have in mind?

I suspect that the judge would take a dim view of a case being pursued when (apparently) a full settlement had been offered.