Flight delay and cancellation compensation, Thomas Cook ONLY

Vauban

Tatt1990 wrote: »

I recently won my claim against Thomas Cook for a delayed flight last year

What do you mean "won" - not in court presumably. Do you mean they simply agreed you had a claim?

Tatt1990 wrote: »

but they have only offered me vouchers I can use with them up to the value of £600 does anyone know if this acceptable

If you'd searched "vouchers" you'll have seen this answered loads of times before. Go on - have a go ...

Tatt1990 wrote: »

or should they offer me money aswell

You want money as well as vouchers? That might be pushing it. But you don't give any details about the delay, and that will affect your entitlement: how many people, how long the delay, and over what distance.

Tatt1990

Sorry my mistake I just want the money no vouchers

Mark2spark

I give up, not only a vouchers question, but two rejections because a plane is like a car breaking down reasons as well :undecided

grazzzz

Flight TCX57L Antalya to Gatwick 4/5/09
Court today

I won !
The judge was not impressed with TC submitting
Late evidence , they also omitted the engineers witness statement.the barrister could not use extraordinary circumstances even though she tried as she could explain what the actual problem was with the
Aircraft hence she wanted an adjournment.This was refused on the basis
The hadn't adhered to the courts strict guidelines in supplying the correct
evidence /bundles and as there was no written statements then any oral statements from the engineer wouldn't be allowed either.
I was given quite a hard time by the judge however as the couldn't explain
What they actual problem was with the cracked screen it could have been a multitude of reason some extraordinary some not he decided in my favour
At the opening of the hearing TC dropped all of there claims except the extraordinary circumstances claim. I was up against a barrister TC had instructed I have won £682 she even contested the exchange rate the judge overruled this they have until Oct 23 to pay.
Thanks for all your help everyone on here has been really good and some great advice
The CAA letter was very useful judge took notice of it and as my flight wasn't listed judge thought it can't be a serious fault or even a smokescreen
Very happy
If anyone has any questions or is thinking of doing this themselves I would encourage you to go for it

Geemac_2

I apologise if I upset some others on this thread I was simply looking for some advice from those that have already been through the same issue with Thomas Cook. I am most certainly not looking for FREE legal advice, perish the thought.....just some simple pointing in the right direction would have been nice. I thought that was what forums were for. However I will try and find out some other way now. Or just maybe blunder on in the hope something works out for me.
Please accept my apologies again.
Thank you.

grazzzz

Flight TCX57L Antalya to Gatwick 4/5/09
Court today

I won !
The judge was not impressed with TC submitting
Late evidence , they also omitted the engineers witness statement.the barrister could not use extraordinary circumstances even though she tried as she could explain what the actual problem was with the
Aircraft hence she wanted an adjournment.This was refused on the basis
The hadn't adhered to the courts strict guidelines in supplying the correct
evidence /bundles and as there was no written statements then any oral statements from the engineer wouldn't be allowed either.
I was given quite a hard time by the judge however as the couldn't explain
What they actual problem was with the cracked screen it could have been a multitude of reason some extraordinary some not he decided in my favour
At the opening of the hearing TC dropped all of there claims except the extraordinary circumstances claim. I was up against a barrister TC had instructed I have won £682 she even contested the exchange rate the judge overruled this they have until Oct 23 to pay.
Thanks for all your help everyone on here has been really good and some great advice
The CAA letter was very useful judge took notice of it and as my flight wasn't listed judge thought it can't be a serious fault or even a smokescreen
Very happy
If anyone has any questions or is thinking of doing this themselves I would encourage you to go for it

Mark2spark

I don't think you upset anyone Geemac. You've probably not had a reply yet, as your questions have been answered a few hundred times already.
Read read read till your eyes pop is the only advice I can give you.

chili2001

Geemac wrote: »

I apologise if I upset some others on this thread I was simply looking for some advice from those that have already been through the same issue with Thomas Cook. I am most certainly not looking for FREE legal advice, perish the thought.....just some simple pointing in the right direction would have been nice. I thought that was what forums were for. However I will try and find out some other way now. Or just maybe blunder on in the hope something works out for me.
Please accept my apologies again.
Thank you.

No apologies necessary but the best advice I can give is start at the first page of the forum and start reading! Most new forum members might see this as old information but in this case it isn't, its the same info over and over and over where people keep asking the same questions!!! And don't bother will the CAA. Just send TC a 14 day notice before action letter and then take them to Court if they don't pay up. Which they won't. Or use your home/car insurance legal cover or a NWNF company to do it for you.

Justnan

johndoe70 wrote: »

Hey all,I'm about to hit tc with my claim and owing to the uncertainty raised in the above posts just wondered if someone can tell me exactly what ,who and where I should send it to please.Also if there's a email address to send it to as well that would be great.or if anyone can advise if email or snailmail is best.
Thanks loads peeps.jd70;)

TC have this week acknowledged my daughters claim with MCOL, they have informed the Court that their 'defendants' name is:

Thomas Cook Airlines Ltd

and their address:

Thomas Cook
Unit 4A Adwalton Business Park
Inmoor Road
Birkenshaw
Bradford
BD11 2PS

Telephone 01274 387943/2
Fax 01274 387835

No email address quoted.

Oh and the reason she will not be getting any compensation for an outbound delay of 4hrs 30 mins and inbound delay of 30hrs 10 mins is 'was a result of circumstances that were beyond our control' !

JPears

Geemac wrote: »

I apologise if I upset some others on this thread I was simply looking for some advice from those that have already been through the same issue with Thomas Cook. I am most certainly not looking for FREE legal advice, perish the thought.....just some simple pointing in the right direction would have been nice. I thought that was what forums were for. However I will try and find out some other way now. Or just maybe blunder on in the hope something works out for me.
Please accept my apologies again.
Thank you.

I don't think you can put free and legal advice in the same sentance?
However, don't waste your time with CAA, they will take MONTHS to respond and then palm you off with some excuse.
Get your NBA off to TC then start legal proceedings.
Se my siggy below....:)