Flight delay and cancellation compensation, Thomas Cook ONLY

Mummykate

Yes it's more than £600 how much does it cost to do this jpears Nd how do I do it?

laul04

x-spendthrift wrote: »

Apologies, it has been so long since I have used the forum! I am about to put in a claim with thomascookfly.com for a delayed flight of 22 hours back in Oct 2009 due to technical problems. I have looked at some threads and read some FAQ's, however I am still unsure of a couple of things:
1) Do I just email thomas cook or do I have to write a template letter?
2) if I write a letter which address do I use to send it to bearing in mind I booked the flights direct with thomascookfly.com as I can see from previous threads that people have been using different correspondence addresses?

3) Regarding proof of the booking I have the email itinerary with booking references and also proof of receipts, however, I don't have boarding passes anymore (as this was in 2009) does anyone know whether I would have to request a "subject to access" or whether I have enough proof without having to obtain this? Any information will be greatly appreciated.

Hi

I've just had a successful claim with TC and was awarded £2,800 cash for 8 people 3hr delay from Turkey last year.

I called Thomas Cook for a copy of my booking confirmation claiming it was for an insurance claim so they would give it to me.

I sent in a letter quoting the booking ref etc using MSE template and enclosed a copy of the booking confirmation.

When I chased my claim I was told to complete an online form rather than send a letter(altho I did both) The online form doesnt even ask for proof.

This is the address I used:

Thomas Cook
Customer Relations
2-4 Godwin Street
Bradford
West Yorkshire
BD12ST

If i'm ever making a complaint I send a few letters to different addresses to cover all bases.

laul04

maghater wrote: »

Typical delaying tactics by TC. Awarding you vouchers without your prior consent is a breach of EC 261/2004. I would ring them, tell them straight that if funds are not in your bank within 48 hours you will commence legal proceedings to recoup additional expenses incurred in chasing this claim, and report them to the CAA. Once you have got your money I would certainly bring it to the attention of the CAA, and enquire what sanctions they propose to impose on TC over this infringement. The whole idea of EC 261/2004 is to improve air transport for us consumers, until greedy companies such as TC are forced to meet their legal obligations, this ain't going to happen

They tried to fob me off with vouchers-def call them and explain that you will only accept cash.

Good Luck

JPears

Mummykate wrote: »

Yes it's more than £600 how much does it cost to do this jpears Nd how do I do it?

I don't know, others will.
http://thesheriffsoffice.com/high-court-enforcement/enforce-money-judgments

dxc_chappie

Migwell030744 wrote: »

Has any one got any thoughts about post 3535 that I placed on here the other day. It would be very helpful to have some feed back as I am heading to the time I may need to write to TC again as their 14 day period is coming to an end, and as you will expect I have not heard anything from them.

If you were informed of a departure delay >3hours only two days beforehand then you may have a valid claim. Following the Sturgeon judgment Article 5 (cancellation) of EC 261/2004 applies - see FAQs for next steps.

dblue75

I have just received the bog standard exceptional circumstances email from TC and no compensation due. 3 of us more than 24 hours late arriving back from Cancun in 2011.

What do I do now ? just leave it ? as some of the posts I have read..it isn't worth pursuing ???

If I do chase it...what do I reply to them with regard to the generic standard response from TC. All they have said is exceptional circumstances.....

111KAB

dblue75 wrote: »

I have just received the bog standard exceptional circumstances email from TC and no compensation due. 3 of us more than 24 hours late arriving back from Cancun in 2011.

What do I do now ? just leave it ? as some of the posts I have read..it isn't worth pursuing ???

If I do chase it...what do I reply to them with regard to the generic standard response from TC. All they have said is exceptional circumstances.....

Go to court or no win no fee or walk away. The choice is yours

kathleeeeen

Hello,

I have just had a reply from Thomas Cook that as I have not been able to provide my booking ref, ticket or boarding card, they have not been able to find my booking and due to this will not be processing my claim.

I have tried to look for any old paperwork but its just bot about anymore, the flight was in august 2008, I booked online but I cannot find any old emails either.

Any idea if it is possible to find out what my booking ref is from Thomas Cook or should I just give it up as a lost cause?

Many thanks

Kathy

Matts_mum_2

Although the money saving page says that weather delays do not count, they can do.
In the very snowy weather earlier this year, my husband was delayed at Heathrow for 28 hours due to snow, he had to get a hotel room and taxis both ways. I wrote to Austrian Airlines ( he was travelling London/Vienna/Yerevan) and they refunded his ticket in full paid the hotel bill and taxi fares. I had sent copies of all receipts. They did not quibble at all and the money was in our account by return. Now that is service !

dxc_chappie

Matts_mum wrote: »

Although the money saving page says that weather delays do not count, they can do.
In the very snowy weather earlier this year, my husband was delayed at Heathrow for 28 hours due to snow, he had to get a hotel room and taxis both ways. I wrote to Austrian Airlines ( he was travelling London/Vienna/Yerevan) and they refunded his ticket in full paid the hotel bill and taxi fares. I had sent copies of all receipts. They did not quibble at all and the money was in our account by return. Now that is service !

You were very lucky then as the airline could have easily denied compensation under EC 261/2004 due to extraordinary circumstances:

(14) As under the Montreal Convention, obligations on operating
air carriers should be limited or excluded in cases
where an event has been caused by extraordinary
circumstances which could not have been avoided even
if all reasonable measures had been taken. Such circumstances
may, in particular, occur in cases of political
instability, meteorological conditions incompatible with
the operation of the flight concerned, security risks,
unexpected flight safety shortcomings and strikes that
affect the operation of an operating air carrier.