Flight delay and cancellation compensation, Thomas Cook ONLY

Vauban

stavros42 wrote: »

PNRs are usually held on American databases and current American legislation is for 15 years.

I'm sorry but I don't buy that! Uk airlines are not subject to US law. So let's try again. Can we name a law that says UK airlines must retain passenger manifests for 5 years?

I'm not meaning to call people out here, but this is quite an important point. And just saying stuff is helpful to neither man nor beast, to be honest.

stavros42

Vauban wrote: »

I'm sorry but I don't buy that! Uk airlines are not subject to US law. So let's try again. Can we name a law that says UK airlines must retain passenger manifests for 5 years?

I'm not meaning to call people out here, but this is quite an important point. And just saying stuff is helpful to neither man nor beast, to be honest.

I didn't say UK airlines were subject to American law, they do it off their own backs to circumvent EU data protection laws.

Vauban

stavros42 wrote: »

I didn't say UK airlines were subject to American law, they do it off their own backs to circumvent EU data protection laws.

Maghter says 5 years. You say 15 years. Evidence?

stavros42

Vauban wrote: »

Maghter says 5 years. You say 15 years. Evidence?

The one major CRS based in Europe, Amadeus, has offices in the USA (and
other countries around the world) with unrestricted access to all Amadeus
PNRs, including PNRs for flights within Europe.

billyboy69

pip10 wrote: »

NBA now? if you intend to pursue to court. You have given them plenty of time.

Do you have a claim number yet?

I sent my first letter in May giving 14 days to sort my claim as per the template. Exactly 14 days after that i got an email giving me a claim number, but saying they need more time to investigate. I stepped it up (as they hadn't sorted my claim within the 14 days) and sent my NBA giving a further 14 days (i might allow an extra week to be kind) but then i will take things to the next step after that, e.g. court!

BTW both my letters so far have been sent to an address in Bradford (Adwalton Moor Business Park, Birkenshaw & both were signed for the next day).

Yes i was given a Claim number when they called me over a month ago now. So i will do as you say and step things up thank you for taking the time to respond to me.Kind regards Bill

Mark2spark

Vauban wrote: »

I agree with the sentiment. But do you know, Maghater, what law says they need to retain passenger manifests for 5 years. Would be really useful to know.

At a slight angle on the same vein, I used to be VAT registered, and you HAVE to keep those records for 6 years.... Might be nit picking but wouldn't a passenger tally equate to an accurate record of the number of passengers a flight carried?

Skegmacca

We was delayed from Mexico by 23.5 hours, held up in our 5* hotel with all expense's paid. On return we used the template letter and got a reply 4 weeks later via email. Reply was:


I am writing in response to your letter regarding your recent travel arrangements with Thomas Cook.

Initially, I would like to apologise for the disruption to your flight plans. Please be assured that a lot of work goes on behind the scenes to ensure that any delays are kept to an absolute minimum, as we do fully understand the inconvenience and frustration these can cause. It is not always immediately apparent as to when a revised take off time can be secured and a number of factors have to be considered, which quite often rely on outside influences, such as Airport Authorities or Air Traffic Control. We do appreciate the importance of communication, and I would assure you that information is passed onto our customers as quickly as possible, through our handling agents at the airport.

Having carried out a full investigation into the delay to your flight, a payment of compensation is applicable in line with Regulation 261/2004. I have taken the liberty of enclosing a discount voucher to the value of £1,044.00, which equates to a payment of £522.00 per person. This voucher can be used against the cost of a future holiday with us, full terms and conditions of which are on the reverse.

Please be assured that on-time performance is a key measure for us as a business, and we constantly review our operations to ensure we deliver the best results, and service. I would like to offer our apologies for any inconvenience you were caused on this occasion and I hope that despite this, your stay was found to be an enjoyable one.

Thank you Martin and team! The letter done the trick :T

chili2001

Skegmacca wrote: »

We was delayed from Mexico by 23.5 hours, held up in our 5* hotel with all expense's paid. On return we used the template letter and got a reply 4 weeks later via email. Reply was:


I am writing in response to your letter regarding your recent travel arrangements with Thomas Cook.

Initially, I would like to apologise for the disruption to your flight plans. Please be assured that a lot of work goes on behind the scenes to ensure that any delays are kept to an absolute minimum, as we do fully understand the inconvenience and frustration these can cause. It is not always immediately apparent as to when a revised take off time can be secured and a number of factors have to be considered, which quite often rely on outside influences, such as Airport Authorities or Air Traffic Control. We do appreciate the importance of communication, and I would assure you that information is passed onto our customers as quickly as possible, through our handling agents at the airport.

Having carried out a full investigation into the delay to your flight, a payment of compensation is applicable in line with Regulation 261/2004. I have taken the liberty of enclosing a discount voucher to the value of £1,044.00, which equates to a payment of £522.00 per person. This voucher can be used against the cost of a future holiday with us, full terms and conditions of which are on the reverse.

Please be assured that on-time performance is a key measure for us as a business, and we constantly review our operations to ensure we deliver the best results, and service. I would like to offer our apologies for any inconvenience you were caused on this occasion and I hope that despite this, your stay was found to be an enjoyable one.

Thank you Martin and team! The letter done the trick :T

And now all you have to do is tell them you would prefer the cash as stated in your letter!

maghater

Cash is the default position, payment by vouchers only allowed if passengers make a signed agreement. If you want cash, get them told, (send a letter before action), saying you will be demanding interest . However don't part with the vouchers until their cheque is safely tucked into your babk account.

maghater

Compensation should be paid in cash, cheque, money transfer etc. Vouchers are only allowed "with the signed agreement of the passenger". (Article 7 para 3). This is just another one of Thomas Cook s ploys of meeting their legal obligations under EC 261 / 2004. As well as telling TC what to do with their vouchers (who would actually want to travel with them after reading some of the horror stories on this site), I would suggest contacting the CAA, citing an intentional infringement of the regs by TC, and request that as the enforcement regulator appointed by the government, and paid for by us, they should extract their over paid digit, and start applying sanctions against airlines who continue to evade their obligations.