Flight delay and cancellation compensation, Thomas Cook ONLY

Flojo224

Our flight to Dalaman on 22nd May was delayed by just short of 6 hours due to a technical fault on the plane.

I submitted my compensation claim last Friday (7th June).
I submitted my parents claim Tuesday 11th June.

Parents had an email less than 24 hours later offering £50 voucher per person, which I kindly refused and am now waiting for updated offer.

As I had not heard anything I rang yesterday to ask why and within 10 mins was offered £1047 in TC vouchers. I accepted the value but asked for cheque (3 passengers). That's £107 more than I paid for flights.

Result :beer:

Hyper

Thanks everyone, rang TC online who I booked with and they gave me my booking ref number from their archived files, worth knowing I guess. My letter will now be submitted.

Thanks to all who replied.

alanM_3

Not yet......


Nice Link !!!

Minitub

Message for SKEGMACCA

Hi did you receive compensation for the above flight that should have landed on 28 April 2013 but got in on the 29 April instead?

If so could you please pm me as we were on the same flight and my template letter got the usual fob off due to extra ordinary circumstances.

If not is there anyone else out there who was on the same flight? How are you doing with your claims?

chinkyjock

Hi to all you good people. This is my first post and would like to know if anyone has had any luck with this flight ?.
I am writing in response to your letter regarding your recent travel arrangements with Thomas Cook.

Initially, I would like to apologise for the disruption to your flight plans. Please be assured that a lot of work goes on behind the scenes to ensure that any delays are kept to an absolute minimum, as we do fully understand the inconvenience and frustration these can cause.

It is not always immediately apparent as to when a revised take off time can be secured and a number of factors have to be considered, which quite often rely on outside influences, such as Airport Authorities or Air Traffic Control. We do appreciate the importance of communication, and I would assure you that information is passed onto our customers as quickly as possible, through our handling agents at the airport.

Having carried out a full investigation the specific circumstances surrounding the delay to your own flight were of a technical nature. These were extraordinary, in that Thomas Cook took all reasonable precautions necessary to avoid the situation, and despite our proactive measures the problem could not have been prevented. All our aircraft are maintained to a very high standard, in line with CAA regulations, however, despite these steps, mechanical failures can arise without prior warning. These unpredictable events can be likened to those we encounter with our own cars, despite having full service histories, or MOT’s.

In line with Regulation 261/2004 a payment of compensation would not be considered applicable in this case.

Please be assured that on-time performance is a key measure for us as a business, and we constantly review our operations to ensure we deliver the best results, and service. I would like to offer our apologies for any inconvenience you were caused on this occasion and I hope that despite this, your stay was found to be an enjoyable one.

Kind Regards,

I have just received this reply from Thomas cook, "thoughts".

maghater

chinkyjock wrote: »

Hi to all you good people. This is my first post and would like to know if anyone has had any luck with this flight ?.
I am writing in response to your letter regarding your recent travel arrangements with Thomas Cook.

Initially, I would like to apologise for the disruption to your flight plans. Please be assured that a lot of work goes on behind the scenes to ensure that any delays are kept to an absolute minimum, as we do fully understand the inconvenience and frustration these can cause.

It is not always immediately apparent as to when a revised take off time can be secured and a number of factors have to be considered, which quite often rely on outside influences, such as Airport Authorities or Air Traffic Control. We do appreciate the importance of communication, and I would assure you that information is passed onto our customers as quickly as possible, through our handling agents at the airport.

Having carried out a full investigation the specific circumstances surrounding the delay to your own flight were of a technical nature. These were extraordinary, in that Thomas Cook took all reasonable precautions necessary to avoid the situation, and despite our proactive measures the problem could not have been prevented. All our aircraft are maintained to a very high standard, in line with CAA regulations, however, despite these steps, mechanical failures can arise without prior warning. These unpredictable events can be likened to those we encounter with our own cars, despite having full service histories, or MOT’s.

In line with Regulation 261/2004 a payment of compensation would not be considered applicable in this case.

Please be assured that on-time performance is a key measure for us as a business, and we constantly review our operations to ensure we deliver the best results, and service. I would like to offer our apologies for any inconvenience you were caused on this occasion and I hope that despite this, your stay was found to be an enjoyable one.

Kind Regards,

I have just received this reply from Thomas cook, "thoughts".

My thoughts on TC are not printable before the 9pm watershed. Basically that is a garbage, if you look at the FAQs at the start of this thread, there is a link to the "Wallentin Case". If you read the last couple of paragraphs (the operative part), I think you will come to the conclusion that TC are trying it on. You therefore have three options, firstly take them to court (all details, template letters etc. in FAQs), secondly appoint a no win no fee lawyer, or thirdly just walk away.

Mark2spark

Centipede100 wrote: »

Thoughts? I have seen this same letter 55 times in this thread now, see the advice given to the 55 previous posters...

Don't forget the 75 other times it was posted in the main thread before we formed separate airline threads :undecided

maghater

Off to Court three weeks tomorrow, working away most of the next couple of weeks, so have my bundle already to post tomorrow. TC still insisting accident was caused by a third party. I reckon there are three scenarios, firstly TC completely to blame, secondly both parties partlt to blame, or thirdly third party is to blame. First 2 scenarios TC should tip up, third scenario under Article 13, (Sturgeon 68 Tc should tip up and claim it back themselves. ?

Jules2910

I have just read the post with the same email letter my party has received from TC. Very frustrating. It appears that the options, as quoted by maghater, are "You therefore have three options, firstly take them to court (all details, template letters etc. in FAQs), secondly appoint a no win no fee lawyer, or thirdly just walk away" In my opinion, they are just pulling a fast one. The excuse they gave at the time was the flight was on the ground with an oil leak. A Thomas Cook Engineer is needed to rectify this fault, however, the engineer is in the UK. Confirmed again later as technical (mechanical) problems. This is in connection with an almost 10 hour delay - Ibiza to Gatwick 16th July 2008. Flight TCX474L

With the letter we also sent information about complaints/other issues that were also totally ignored at the time (despite trying to contact them numerous times) and they have chosen to ignore them again but instead sent out a standard email :-(

Prior to choosing one of the 3 options, would it be a good idea to write to the CEO or the Directors Office?

EMAIL RECEIVED
I am writing in response to your letter regarding your recent travel arrangements with Thomas Cook.

Initially, I would like to apologise for the disruption to your flight plans. Please be assured that a lot of work goes on behind the scenes to ensure that any delays are kept to an absolute minimum, as we do fully understand the inconvenience and frustration these can cause.

It is not always immediately apparent as to when a revised take off time can be secured and a number of factors have to be considered, which quite often rely on outside influences, such as Airport Authorities or Air Traffic Control. We do appreciate the importance of communication, and I would assure you that information is passed onto our customers as quickly as possible, through our handling agents at the airport.

Having carried out a full investigation the specific circumstances surrounding the delay to your own flight were of a technical nature. These were extraordinary, in that Thomas Cook took all reasonable precautions necessary to avoid the situation, and despite our proactive measures the problem could not have been prevented. All our aircraft are maintained to a very high standard, in line with CAA regulations, however, despite these steps, mechanical failures can arise without prior warning. These unpredictable events can be likened to those we encounter with our own cars, despite having full service histories, or MOT’s.

In line with Regulation 261/2004 a payment of compensation would not be considered applicable in this case.

Please be assured that on-time performance is a key measure for us as a business, and we constantly review our operations to ensure we deliver the best results, and service. I would like to offer our apologies for any inconvenience you were caused on this occasion and I hope that despite this, your stay was found to be an enjoyable one.

Kind Regards,

Jodie Garland

Customer Relations

Vauban

Jules2910 wrote: »

This is in connection with an almost 10 hour delay - Ibiza to Gatwick 16th July 2008. Can we do anything now? With the letter we also sent information about complaints/other issues that were also totally ignored at the time and they have chosen to ignore them again. Very frustrating:


I am writing in response to your letter regarding your recent travel arrangements with Thomas Cook.

Initially, I would like to apologise for the disruption to your flight plans. Please be assured that a lot of work goes on behind the scenes to ensure that any delays are kept to an absolute minimum, as we do fully understand the inconvenience and frustration these can cause.

It is not always immediately apparent as to when a revised take off time can be secured and a number of factors have to be considered, which quite often rely on outside influences, such as Airport Authorities or Air Traffic Control. We do appreciate the importance of communication, and I would assure you that information is passed onto our customers as quickly as possible, through our handling agents at the airport.

Having carried out a full investigation the specific circumstances surrounding the delay to your own flight were of a technical nature. These were extraordinary, in that Thomas Cook took all reasonable precautions necessary to avoid the situation, and despite our proactive measures the problem could not have been prevented. All our aircraft are maintained to a very high standard, in line with CAA regulations, however, despite these steps, mechanical failures can arise without prior warning. These unpredictable events can be likened to those we encounter with our own cars, despite having full service histories, or MOT’s.

In line with Regulation 261/2004 a payment of compensation would not be considered applicable in this case.

Please be assured that on-time performance is a key measure for us as a business, and we constantly review our operations to ensure we deliver the best results, and service. I would like to offer our apologies for any inconvenience you were caused on this occasion and I hope that despite this, your stay was found to be an enjoyable one.

Kind Regards,

Jodie Garland

Customer Relations

This letter has been reposted literally dozens of times. Have a look at the TC thread and see what others have done. It will take a bit of reading on your part - and even some hard work.