Flight delay and cancellation compensation, Thomas Cook ONLY

bobsa1

Just dropped Harriett Green an email as well!

pip10

Thanks, i'll try that as my first route before a formal letter!

gabbyanny

Hiya, I have received an email from Thomas Cook asking for me to provide proof I was on the flight. I am claiming for a delay from sharm el sheik in August 2010 and I haven't got the documents they require

I booked the holiday in the Direct Holidays shop which has since closed down. I called Direct Holiday telephone number today which was answered by a Thomas Cook rep, they informed they don't keep records going back that far - 2010!!!!!!

Shouldn't they have to keep records for at least 6 years?

Has anybody got a template letter I could use to reply to the email please?

Torquemada2001

Hi, suffered 14 hour flight delay early last month from Tunisia to MCR with Thos. Cook air. I claimed using the pro - forma on this website and got offered £692 by voucher.
I contacted them today saying I would like the compensation in cheque form as opposed to voucher and this was their reply:

Dear ****

Thank you for your recent email regarding your compensation voucher.Unfortunately as per our legal team the only form of compensation we offer is avoucher we are unable to provide this in a cheque form.



Kind Regards,

Amanda Wilkinson

Customer Services

Can anyone offer advice please?

Vauban

Torquemada2001 wrote: »

Hi, suffered 14 hour flight delay early last month from Tunisia to MCR with Thos. Cook air. I claimed using the pro - forma on this website and got offered £692 by voucher.
I contacted them today saying I would like the compensation in cheque form as opposed to voucher and this was their reply:

Dear ****

Thank you for your recent email regarding your compensation voucher.Unfortunately as per our legal team the only form of compensation we offer is avoucher we are unable to provide this in a cheque form.



Kind Regards,

Amanda Wilkinson

Customer Services

Can anyone offer advice please?

Article 7, para 3 of Regulation 261/2004 states clearly:

3. The compensation referred to in paragraph 1 shallbe paid in cash, by electronic bank transfer, bank ordersor bank cheques or, with the signed agreement of thepassenger, in travel vouchers and/or other services.

As they don't have your signed agreement to a voucher, they are obligated by law to pay you the cash.

maghater

bobsa1 wrote: »

Thanks Maghater will do that just reading some stories on here makes me so angry with so called big companies.

Believe me these guys are in the premier league of taking the michael

cprowe

Hi everyone, I'm finally getting around to sending a letter as my flight was delayed due to technical issues in March.

Would this be ok;

Dear Sir/Madam,

Flight # TCX2028

I am writing to you in connection with the above flight which I was booked onto on 20/03/2013.

The flight was supposed to depart from Manchester at 09.00AM, but was delayed by over 4 hours due to technical issues.

Under the EU Denied Boarding Regulation 261/2004, I am entitled to the sum of €1600 compensation to cover our party of four and look forward to receiving the sterling equivalent within the next 14 days.

Yours sincerely,

Chris Rowe

Couple of questions;

1) What's the best address to send it to? I've looked back through the thread and there are many different ones so not sure which to use?

2) Is it worth adding 'via bank transfer / cash / cheque' to the end of the email? Everyone seems to be getting vouchers and then having to send back so not sure if I should add that line in or if it could cause an issue?

Any help would be much appreciated, thanks!

willarikk

Gabbyanny prior to flying with Thomas Cook you have to provide Advanced passenger information (API). This confirms who flew and when, it also has your passport numbers. Refer them to this saying you completed it prior to flying. They must retain this information by law for a prescribed period of time but not sure how long. Best advice when your getting fobbed off ask if the call is recorded and then ask to speak to a supervisor or manager. And the daddy of all daddies remind them that the recorded call under the freedom of information act would be admissible in court. See what their response is then!!!!! LOL

alanM_3

Dear Mrs Green,

[Reference: TCX 2108]

I am writing to you in connection with the above flight which we were booked onto on 22nd August 2012.
The flight was supposed to depart from Manchester at 09:00, but was delayed by over 5 hours.
Under the EU Denied Boarding Regulation 261/2004, I am entitled to the sum of €400 compensation per person and look forward to receiving the sterling equivalent within the next 14 days.
Passengers.
etc
I am aware of the outcome from passengers claims on my flight and the reason the flight was delayed. Please do not respond with a standard reply. I am also aware of your obligation under the regulation as previously mentioned.



Yours sincerely,


Me


Email sent this morning as per previous post. Lets see if the nice Mrs G responds.

Superhorn

111KAB wrote: »

Superhorn this is EXACTLY the same as my case against Monarch. Late incomplete submission - you mention an initial hearing does this mean a second one?

I tried to get it thrown out because of a late submission and to stop a stay to my case. Didn't work though.