Monarch delays & Compensations. Listed flights denied in O.P.

Sillychuckie

Hi - this is my first post in this thread. Monarch rejected my claim.

Flight: ZB6375 (Grenoble -> London Gatwick) <-- (NOT ON YOUR LIST YET)
Date: 01-Mar-2009
Delay ~ 6.5 hours

"Our records show that the aircraft scheduled to operate your flight was found to have damage on the lower back corner of the forward cargo door. This was structural damage which was declared beyond operational limits and therefore rendered your aircraft unsafe to fly."
They eventually found another plane, so we got away 8 hours later. They write:
"I am satisfied that this was indeed an extraordinary circumstance that could not have been reasonably prevented by Monarch. I am unable to agree your claim for compensation".

Interested on hearing feedback. They don't go into detail of what caused the damage - so it could have been their fault, for all I know!

Thanks.
SC

[Read through FAQ's]
p.s.
1. This flight is not included on the first post of this thread. Please add it.
2. I will write a letter to CAA to help gather 'opinion' in my favour (hopefully), as it may help if this goes to court.
3. In a while (will give the CAA a little time), I will write a 'notice of action' type letter, and submit a claim through the courts.

Please let me know if there is anything else I should know.

111KAB

daveadamson - you are in a similar situation to most on here where Monarch are claiming extraordinary circumstances. You can either front a court claim yourself or if you feel unable appoint a no win/no fee firm thereby loosing around 25% of any compensation payout.

Mark2spark

Bazzalad wrote: »

Hi Dorisc,
My wife and I were on the ZB534 flight to Palma, please see my post #531, 15/02/13. We were originaly told when checking in flight was delayed due to lack of hours with crew, however before we left home on 30/09/12 for airport I checked flight arrival on teletxt and believe the plane coming from Sharm El Sheihk then went to one of Greek Islands before returning to Manchester for our flight, waiting for Monarch to confirm, but if you look on flight stats flight ZB685 from Sharm El Sheihk on 29/09/12 does not show a delay, but Ang216bc has confirmed via this site, posting #564 16/02/13 that the flight did not arrive in Manchester until 10.35 on Sunday 30/09/12, over 12 hours late.
So if the Sharm El Sheihk flight was in Manchester at 10.35 on 30/09/12 where did it go until approx 21.00 hrs??which is time it arrived for ourr flight to board, that is what I want Monarch to answer. Also as you will know we did not actually board this plane as it had another fault and we had to wait another 2 hrs for a flight from Faro to come in then board that plane.

I believe that if you use the flight stats website you can actually track the plane using it's number on the side, so for the avoidance of doubt that it's the same plane running around like that I mean.

Mark2spark

daveadamson wrote: »

Re: MON2693 Mombasa to London Gatwick on 9th November 2010

Hi, I've added this to the OP. Can you reconfirm the flight number please? Just that another poster has also registered a Mombasa delay, (different date) and the flight number is slightly different, 3693 not 2693 as you state, cheers, Mark.

Mark2spark

Fannyann wrote: »

Any advice please- complained about delayed flight in writing sent registered post, followed up by email when no response was received following my letter, Monarch sent Eu claim forms which we duly completed, chased them by email after 28 days, today day 30 received a letter by post claiming the delay was extraordinary circumstances and therefore no compensation! What can I do next?

Check the date in your heading please, it's another 9 months until that date!
You posted:
Monarch ZB286 2 November 2013
Post # 662

Please post again *exactly* the EC reasoning that Monarch have used for further advice.

Mark2spark

Originally Posted by suelees1
This is a copy of my recent post in the main forum:-

Flight ZB532 Manchester to Palma de Mallorca 9 April 2011

Just wondering if anyone was on this flight

> 5 hour delay due to a technical fault

My claim has gone in for the second time (the first was before the decision) but I thought it might be good if we could swap info with other passengers on the flight

---

dorisc wrote: »

i was on the same flight and have sent in all claims forms received letter today 19th feb from monarch with the excuse i expected of extraordinary circumstance the excuse they gave was delay from Sharm el Sheikh because of problems with wing on this aircraft leading to all delays relating to this aircraft. After investigating this excuse i found there eas problems with a flight from Sharm el sheikh but this happened on the 29th sept. Considering our flight was due to depart 30th sept i feel that the company had more than enought time to put something into place in order to avoid delays to other aircraft. There is another point that concerns the usage of extraordinary circumstances as the excuse for our delay the flight was from a non EU country and i dont think under these circumstance it applies I am about to put pen to paper and contact the CAA. Hope this helps and you do the same;)

I note in the OP list there is an almost identical flight to this (slightly different flight numbers) with an almost identical fault listed, perhaps some cross checking and confirming is required?

Of course it doesn't apply, Monarch is a EU registered airline so the regulation applies. Take them to court if you have that in writing that it doesn't apply and let them tell the judge that.

johnnycomelately

Brief recap: my flight Corfu to Gatwick in Sept 2010 delayed 4 hrs. Claim denied - EC: "aircraft scheduled to operate your flight suffered a fault with the wiring in the nose wheel and ... was declared unserviceable."

Just looked on flightstats and it appears the incoming flight left Gatwick 4 hrs 29 mins late. No record on flightstats of the arrival time into Corfu but presumably approx 4 hrs late. So it appears my flight delay was a knock-on - but no mention of this by Monarch in their claim denial.

Does anyone have a source other than flightstats for historical flight info?

Thanks, guys.

Mark2spark

Makela2009 wrote: »

Hi
just spotted this. My own flight was due to depart Malaga at 9pm 7-10, and was actually delayed 10 hours. As far as i am aware there were three Monarch flights Uk bound which were delayed on 7th october. Is there any way of checking this?

I have received the usual EC response from Monarch this week - to be fair they only took a week to respond to my email. They site the issue as a flight deck seat track fault. Any idea what they're on about?

thanks:beer:

All I can say is that the Cabin Crew told us that the following flights were Malaga, and then Lanzarote. We was due to arrive at Gatwick at 14.10, we actually arrived at 19.30.
If you use the flight stats site you can trace the days flights by a particular aeroplane by using the planes number (off the side), so you can put together where and when it was.
My flight was ZB227 and the previous flight was ZB226.
The 226 flight left Gatwick late as it wasn't there! The pilots turned up for the mornings schedule to find the plane hadn't been flown over empty overnight from Cork, so they got a taxi to Heathrow, jumped on an Aer Lingus flight to Cork, collected the empty plane and flew to Gatwick, to begin the days schedule several hours late.

Mark2spark

johnnycomelately wrote: »

Brief recap: my flight Corfu to Gatwick in Sept 2010 delayed 4 hrs. Claim denied - EC: "aircraft scheduled to operate your flight suffered a fault with the wiring in the nose wheel and ... was declared unserviceable."

Just looked on flightstats and it appears the incoming flight left Gatwick 4 hrs 29 mins late. No record on flightstats of the arrival time into Corfu but presumably approx 4 hrs late. So it appears my flight delay was a knock-on - but no mention of this by Monarch in their claim denial.

Does anyone have a source other than flightstats for historical flight info?

Thanks, guys.

Yes Monarch could well be telling porkies :rotfl:
If your plane for the flight home wasn't at the gate then there were no EC's at Corfu that affected your flight. It has to be a knock on effect. Time for court.

johnnycomelately

Mark2spark wrote: »

Yes Monarch could well be telling porkies :rotfl:
If your plane for the flight home wasn't at the gate then there were no EC's at Corfu that affected your flight. It has to be a knock on effect. Time for court.

Thanks again, Mark,
LBA sent