Monarch delays & Compensations. Listed flights denied in O.P.

Tomkat

Received the following, Don’t agree and have sent a copy theCAA and asked them their opinion and how to escalate


The aircraft was declared unserviceable and unsafe tooperate due to a fault with the nose wheel steering.

Cause was extraordinary circumstance that could not be foreseen
Claim Rejected

DavePollard

I am new to this forum and I am also having problems with Monarch airlines over this issue. I will not add to the lists of details already on this forum. May I ask if anyone has stated a petition for Watchdog or written to Simon Calder who often appears on BBC discussing such matters.( I am consideng contacting him but cannot find an E mail address to send my comments) What about Money Mail or other newspapers. Maybe with more bad publicity Monarch will not take such a high handed stance. The higher the profile is to the general public the more uncomfortable it will make Monarch

Missymoo123

Wondered if anybody could help, I posted before regarding my flight ZB647 on 03/09/12 (Larnaca -Manchester). I am trying to find out what happened to my aircraft before and after on flightstats. It says the flight before and after are both ZB648! Is this a mistake? also I don't know how to find out where my plane was before that.

cart583

As anyone used euclaims or any other claims company and what are peoples views on these? Thanks

glentoran99

I orginally filed with EUclaim way back before the ruling but didnt find them particularly useful as they simply repeated all the steps I had went through myself before hand, Withdrew there services when monarch started processing claims. But since being denied I have gone to flightmole (aviation loss consulants) they seem to have good reviews but am not in a position to comment on how good they are or not

Missymoo123

just got this from flightaware....Unfortunately we do not track Many Monarch Flights depending on the areas of departure and arrival. In this case, we do not have any information on this flight as it is out of our primary and secondary flight service areas.

any more ideas anyone?

Missymoo123

I would like to know to see for myself any delays. If the same craft is delayed constantly with technical issues they shouldn't have it on such a tight schedule. I suspect the age of the craft may have something to do with the delays and if this is so extra maintenance is essential.

andythomas

Another EC - ZB661 8th July 2012





Re: ZB661 Malaga to Manchester on 8th July 2012

Thank you for taking the time to contact us in respect of your flight.

I am sorry to learn of the disappointment that prompted your correspondence. Providing our passengers with safe and efficient service is our first priority. I would like to reassure you that every reasonable effort is made to ensure the flights depart on time and in the unlikely event we are unable to do so, we aim to get you to your destination at the earliest opportunity. That said, our ability to keep disruption to a minimum is always dependant on the resources available to us on the day.

In some circumstances, passengers may be entitled to compensation under European Union laws.
However, any monetary payments are subject to certain criteria being satisfied. Where the disruption is caused by an ‘extraordinary circumstance’ which the airline was reasonably unable to prevent, the carrier is not obliged to pay compensation. Extraordinary circumstances have been defined by the courts and the European Regulations themselves provide a non-exhaustive list of which circumstances can indeed be categorised as extraordinary.

Our records show that the aircraft scheduled to operate your flight suffered an electronic engine control defect and required immediate rectification work in order for the aircraft to be declared serviceable and safe to fly. The requisite engineering work was estimated to take several hours and as a result would cause an extended delay to your flight. In order to minimise the delay, passengers on your flight were transferred to the first available aircraft from within the Monarch fleet. The flight was then able to depart at the earliest opportunity when the new aircraft had completed the previous flights that it was scheduled to operate.

Having considered the factual background of this incident, I am satisfied that this was indeed an extraordinary circumstance that could not have reasonably been prevented by Monarch. I am unable to agree to your claim for compensation.

lisa4874

I have just received the following email from Monarch and they are now saying that there is no claim.

We were delayed 7hrs out of LGW due to another aircraft being tech down route so why. I started this process back in November and did everything recorded delivery.

This is there responce:


Re: ZB286 London Gatwick to Tenerife 22nd June 2012

Further to your claim for delay compensation, we are writing to advise of our conclusion.

Providing our passengers with a safe and efficient service is our first priority. We would like to reassure you that every reasonable effort is made to ensure that Monarch Airlines flights depart on time and in the unlikely event we are unable to do so through disruption, we aim to provide a solution at the earliest opportunity.

As previously advised, in some circumstances passengers may be entitled to compensation for such disruption under European Union laws. However, any monetary payments are subject to certain criteria being satisfied. Under these laws where the disruption is caused by an ‘extraordinary circumstance’ which the airline was reasonably unable to prevent, the carrier is not obliged to pay compensation. Extraordinary circumstances have been defined by the courts and the European Regulations themselves provide a non-exhaustive list of which circumstances can indeed be categorised as extraordinary.

Our records show that your flight was delayed due to technical problems with an aircraft from within the fleet. The aircraft had developed a number one engine fault that required extensive troubleshooting in order for the aircraft to be safe to fly. As a result and despite Monarch’s best efforts, there were insufficient aircraft available to operate your flight on time. In order to reduce the length of the delay caused, passengers on your flight were transferred to the first available aircraft from within the Monarch fleet, once it had returned from its previous scheduled flights.

Having considered the factual background of this incident, we are satisfied that the disruption in your case was caused by an extraordinary circumstance that could not have reasonably been prevented by Monarch Airlines. We are, therefore, unable to accept your claim for compensation for the reasons given.

Please do not hesitate to contact us if we can provide any further assistance or information.

LBD

Mark2spark wrote: »

I believe that if you use the flight stats website you can actually track the plane using it's number on the side, so for the avoidance of doubt that it's the same plane running around like that I mean.

...

Would love to be able to track the plane that was supposed to have been used for my flight. where would I find that info Mark? and is there historic records kept of that?.... thanks:beer: