Monarch delays & Compensations. Listed flights denied in O.P.

excmgbloke

I failed our claim via email on 24 October 2012. Today a reply was finally received.

Re: ZB217 Faro to Gatwick 20th August 2012

Thank you for taking the time to contact us in respect of your flight.

I am sorry to learn of the disappointment that prompted your correspondence. Providing our passengers with safe and efficient service is our first priority. I would like to reassure you that every reasonable effort is made to ensure the flights depart on time and in the unlikely event we are unable to do so, we aim to get you to your destination at the earliest opportunity. That said, our ability to keep disruption to a minimum is always dependant on the resources available to us on the day.

In some circumstances, passengers may be entitled to compensation under European Union laws.

However, any monetary payments are subject to certain criteria being satisfied. Where the disruption is caused by an ‘extraordinary circumstance’ which the airline was reasonably unable to prevent, the carrier is not obliged to pay compensation. Extraordinary circumstances have been defined by the courts and the European Regulations themselves provide a non-exhaustive list of which circumstances can indeed be categorised as extraordinary.

Our records show that the aircraft originally scheduled to operate your flight suffered a fault with the emergency floor lighting on arrival into Gatwick, therefore the outbound flight to Faro was delayed for safety reasons whilst this fault was rectified. It was unfortunate that despite our best efforts we were unable to transfer passengers on your flight to an aircraft chartered from a third party carrier or within our fleet, as would be our aim in circumstances such as this.

Having considered the factual background of this incident, I am satisfied that this was indeed an extraordinary circumstance that could not have reasonably been prevented by Monarch. I am unable to agree to your claim for compensation.

Yours sincerely,



Monarch EU Claims Team

Mark2spark

excmgbloke wrote: »

ZB217 Faro to Gatwick 20th August 2012

the aircraft originally scheduled to operate your flight suffered a fault with the emergency floor lighting on arrival into Gatwick, therefore the outbound flight to Faro was delayed for safety reasons whilst this fault was rectified. ...this was indeed an extraordinary circumstance...

*only* the flight concerned. See 261 ruling and Finnair in FAQ's.
Time for court.

Mark2spark

PIP1966 wrote: »

Please don't shout at me but I'm struggling to print a copy of the claim form to complete. Or should I write to them quoting their reference number when they wrote to me?

Sorry for being a nuisance
PIP

Have you managed it Pip?

Claim form available here as well:

https://www.dropbox.com/s/fimcgnqennoear1/EU%20Compensation%20Claim%20Form%20for%20a%20Delayed%20flight%20%281%29.pdf

Mark2spark

suzannestaite wrote: »

...my claim has been refused because their records show that 'the aircraft scheduled to operate our flight suffered a full authority digital engine control fault prior to the departure of the previous flight. Engineers were able to rectify the problem in order for the aircraft to complete the previous flight back to London Gatwick, albeit with a delay, it was unfortunate that these events and the consequent late arrival of the aircraft in Gatwick led to a delay in the scheduled departure time of our flight! I will be taking this up with the CAA

Flight no, destinations, and dates please, as a list is being compiled in the OP.

See the above answer to excmgbloke, same as yours, previous flights are not EC's. Time for court.
No point in going to the CAA as they are taking 20 weeks to answer, and Monarch have incriminated themselves with their reply.

Mark2spark

111KAB wrote: »

Was not expecting an apology! Placed in bold letters as I think you have a cast-iron case HOWEVER Monarch will say your delay was due to extraordinary circumstances.

You can be vicious when you want to be


:rotfl::rotfl::rotfl:

Bazzalad

Hi Mark,
I have been refused on the following flight,
ZB534 Manchester - Palma 30/09/2012, problem with incoming flight ZB685 from Sharm El Sheihk which listed below.

Mark2spark wrote: »

Known flights that Monarch have agreed compensation on:
ZB227 PMI - LGW 07/10/12 Payment received
ZB3566 LUTON - FIUMICINO 07/10/12 Payment received

Flights denied for EC's
Mon3693 20/9/2011 Mombassa-Gatwick
ZB743 Malaga - Gatwick 7/10/12 - No2 C-duct engine fault and fan cowl delaminated. Replacement from Memphis.
ZB743 Malaga - Gatwick 14/7/12 - Nose landing gear fault
ZB743 Malaga -Gatwick 15/07/12 Engine prob on previous flight
ZB743 Malaga - Gatwick 28/7/12 - Air bleed leak on previous flight with crew out of hours
ZB685 Sharm El Sheikh - Manchester 29/09/12 Wing flap hinge pin sheared off
MON1484 Gatwick-Dalaman 17/09/12 Wet lease recall & First officer called in sick
ZB248 Gatwick -Sharm El Sheik 8/4/12 cracked windscreen needed replacing
ZB249 Sharm - Gatwick 08/04/12 Cracked windscreen
MON5028 Manchester to Zakynthos 31/05/12 Cracked windscreen
ZB655 Malaga -Manchester 4/11/12 Nose landing gear fault
ZB742 Gatwick - Malaga 07/10/12 Engine duct fault, replacement shipped from Tennessee
ZB252 Gatwick - Alicante 2/06/12 Steering and brakes tech issue on previous flight and crew out of hours so plane in Egypt overnight
ZB581 Faro - Manchester 3/11/12 Previous flight tech issue, divert to Dalaman
ZB959 PMI - BHX 03&04/07/12 hydraulic pipe failure
ZB3566 Luton - Rome on 3/04/12 Fuel valve fault
ZB217 Faro - Gatwick 20/08/12 Previous flight emergency floor lights EC Knock on

LBD

Originally Posted by Mark2spark
Known flights that Monarch have agreed compensation on:
ZB227 PMI - LGW 07/10/12 Payment received
ZB3566 LUTON - FIUMICINO 07/10/12 Payment received

Flights denied for EC's
Mon3693 20/9/2011 Mombassa-Gatwick
ZB743 Malaga - Gatwick 7/10/12 - No2 C-duct engine fault and fan cowl delaminated. Replacement from Memphis.
ZB743 Malaga - Gatwick 14/7/12 - Nose landing gear fault
ZB743 Malaga -Gatwick 15/07/12 Engine prob on previous flight
ZB743 Malaga - Gatwick 28/7/12 - Air bleed leak on previous flight with crew out of hours
ZB685 Sharm El Sheikh - Manchester 29/09/12 Wing flap hinge pin sheared off
MON1484 Gatwick-Dalaman 17/09/12 Wet lease recall & First officer called in sick
ZB248 Gatwick -Sharm El Sheik 8/4/12 cracked windscreen needed replacing
ZB249 Sharm - Gatwick 08/04/12 Cracked windscreen
MON5028 Manchester to Zakynthos 31/05/12 Cracked windscreen
ZB655 Malaga -Manchester 4/11/12 Nose landing gear fault
ZB742 Gatwick - Malaga 07/10/12 Engine duct fault, replacement shipped from Tennessee
ZB252 Gatwick - Alicante 2/06/12 Steering and brakes tech issue on previous flight and crew out of hours so plane in Egypt overnight
ZB581 Faro - Manchester 3/11/12 Previous flight tech issue, divert to Dalaman
ZB959 PMI - BHX 03&04/07/12 hydraulic pipe failure
ZB3566 Luton - Rome on 3/04/12 Fuel valve fault
ZB217 Faro - Gatwick 20/08/12 Previous flight emergency floor lights EC Knock on

ZB3566 Luton-Rome 03/04/2012.....Previos flight fuel valve fault...:rotfl::rotfl:

LBD

ZB3566 LUTON - FIUMICINO 07/10/12 Payment received.....what was the reason for the delay and how long was it please as this is the same route as mine...curious for the reason.

Tia2013

Mark2spark wrote: »

I've now amended the OP to include EC denied flights/claims.
They are starting to stack up now.
Let me know if yours isn't there.
I need Flight number, destinations, and date. and EC reason :rotfl: )

.

Hi Mark2spark

I don't think mine is on your list its no 495

Manchester to Tenerife it was August 2012

Many thanks

suzannestaite

The flight number was MON2018 on the 19th April 2009 from London Gatwick to Male.

Mark2spark wrote: »

Flight no, destinations, and dates please, as a list is being compiled in the OP.

See the above answer to excmgbloke, same as yours, previous flights are not EC's. Time for court.
No point in going to the CAA as they are taking 20 weeks to answer, and Monarch have incriminated themselves with their reply.