Monarch delays & Compensations. Listed flights denied in O.P.

batman44

As expected Monarch are making it difficult, I am not surprised at that. The thing is the delay was a knock on from a problem 2 flights before!

*pinkchick*

From filing in all the necessary forms back in September 2014. Didn't have to chase up. Didn't expect any success and I'm still not entirely sure what caused the delay!


Flight Details: MON 306 Sanford (Orlando) to Manchester 17th September 2014.

I am sorry to learn of the disappointment that prompted your correspondence. Providing our customers with a safe and efficient service is our first priority. I would like to reassure you that every effort is made to ensure the flights depart on time and in the unlikely event we are unable to do so, we aim to get you to your destination at the earliest opportunity. That said our ability to keep disruption to a minimum is always dependant on the resources available to us on the day.

I can confirm that your claim for compensation has now been assessed and you are entitled to compensation in accordance with EU Regulation EC261/2004 due to your delay.

In line with the above a cheque to the value of £428.10 (the Sterling equivalent of €600.00 based on today’s Reuters exchange rate) will be forwarded to each claimant within twenty eight days. Please be aware that payments for children will be incorporated in the total value of the cheque forwarded to the adult who submitted the claim on their behalf.

If you have contacted the Civil Aviation Authority (CAA) regarding your claim, or the National Enforcement Body (AESA in Spain) responsible for the country you departed from. We would kindly request that you instruct the relevant authority that your claim has been resolved in order to close your case.

For your reference if you have another claim for an alternative delayed flight to the above this will be responded to separately.

Battling_Bev

I originally put my claim in to Monarch in June 2014. I was beginning to give up but in February 2015 I emailed AESA in Spain. They asked Monarch to send them a report within 4 weeks and they got it. From that I had an email from Monarch in March stating:

"I am sorry to learn of the disappointment that prompted your correspondence. Providing our customers with a safe and efficient service is our first priority. I would like to reassure you that every effort is made to ensure the flights depart on time and in the unlikely event we are unable to do so, we aim to get you to your destination at the earliest opportunity. That said our ability to keep disruption to a minimum is always dependant on the resources available to us on the day.
I can confirm that your claim for compensation has now been assessed and you are entitled to compensation in accordance with EU Regulation EC261/2004 due to your delay."

However it still took Monarch a further 6 weeks to send the cheques out. They really don't like paying out. So persevere if you have a claim in and I would recommend going to the relevant aviation authority because it may help push your claim along.

Littlemissliza

My flight number ZB7449 From Malaga to east Midlands has been denied compensation from Monarch. Over 5 hour delay!!! I have tried to see if CAA can help me but when I type in the flight is from Malaga they flag up they only deal with flights from the UK…. Any ideas on how I can challenge the outcome Monarch have given me? Like many people on this thread, not only were we delayed but Monarch have not handled the customer service relating to complaints very well at all! The only time I git information was by contacting them myself. It has taken them over 8 months to tell me I'm not entitled because it was extraordinary circumstances! I wonder how many times they will use that as a 'get out' clause!

batman44

Littlemissliza wrote: »

My flight number ZB7449 From Malaga to east Midlands has been denied compensation from Monarch. Over 5 hour delay!!! I have tried to see if CAA can help me but when I type in the flight is from Malaga they flag up they only deal with flights from the UK…. Any ideas on how I can challenge the outcome Monarch have given me? Like many people on this thread, not only were we delayed but Monarch have not handled the customer service relating to complaints very well at all! The only time I git information was by contacting them myself. It has taken them over 8 months to tell me I'm not entitled because it was extraordinary circumstances! I wonder how many times they will use that as a 'get out' clause!

First, don't bother with the CAA.


Second, airline will use EC for everything near enough to fob you off.


Third take no notice of the "only deal with flights from the UK rubbish" This is tosh.


Fourth, read Vaubans excellent guide, links all over the place or search.


Then sent a Notice Before Action or if you don't feel you can take it on yourself then appoint a NWNF solicitor. Good look plenty of advice from the members on here if you need.

glentoran99

batman44 wrote: »

First, don't bother with the CAA.


Second, airline will use EC for everything near enough to fob you off.


Third take no notice of the "only deal with flights from the UK rubbish" This is tosh.


Fourth, read Vaubans excellent guide, links all over the place or search.


Then sent a Notice Before Action or if you don't feel you can take it on yourself then appoint a NWNF solicitor. Good look plenty of advice from the members on here if you need.

not quite, unless its from outside the EU then they dont

batman44

glentoran99 wrote: »

not quite, unless its from outside the EU then they dont

Malaga- Spain -EU


EU airline- Monarch


Monarch - UK Registered


CAA - Regulator - 261/2004


I think the clue is in the description, EC's why bother putting that in the reply if Spain was responsible. I presume this is a return flight as part of a package, then this falls within the UK.


I think the best way to test if this was put in the EU claim flight checker or Bott & Co checker.

glentoran99

batman44 wrote: »

Malaga- Spain -EU


EU airline- Monarch


Monarch - UK Registered


CAA - Regulator - 261/2004


I think the clue is in the description, EC's why bother putting that in the reply if Spain was responsible. I presume this is a return flight as part of a package, then this falls within the UK.


I think the best way to test if this was put in the EU claim flight checker or Bott & Co checker.

but its The Spanish version of the CAA would be who you contact for a departure from spain not the UK CAA

batman44

glentoran99 wrote: »

but its The Spanish version of the CAA would be who you contact for a departure from spain not the UK CAA

Not really, depends if its a package or a self build package holiday.


I have settled a claim from Jamaica return flight back to the UK in the UK.


Also one with Monarch from Sharm back to UK.


If you book from Spain to the UK then yes maybe but not if you book here in the UK as your contract is under UK contract law.


Its irrelevant anyway as its the airline you are claiming from not the governing body. It does not matter if you go through the CAA or the Spanish one, under reg 261/2004 it does not affect your right to prosecute. It's an EU airline or travelling into or out of an EU member state or a non EU airline into a EU state.


As I have said she should not bother with them anyway.

glentoran99

batman44 wrote: »

Not really, depends if its a package or a self build package holiday.


I have settled a claim from Jamaica return flight back to the UK in the UK.


Also one with Monarch from Sharm back to UK.


If you book from Spain to the UK then yes maybe but not if you book here in the UK as your contract is under UK contract law.


Its irrelevant anyway as its the airline you are claiming from not the governing body. It does not matter if you go through the CAA or the Spanish one, under reg 261/2004 it does not affect your right to prosecute. It's an EU airline or travelling into or out of an EU member state or a non EU airline into a EU state.


As I have said she should not bother with them anyway.

Your right it's not necessary to go through them, however you are incorrect regarding using the UK CAA for a Spanish departure


It doesn't affect your right to prosecute but that wasn't in dispute it was whether the CAA where correct in refusing to help for a Spanish departure


http://ec.europa.eu/transport/themes/passengers/maritime/doc/2010_1177_national_enforcement_bodies.pdf

The competent NEB is the NEB of the EU country of departure except when the service departs from a third country. Then, the NEB of the EU country of arrival is competent.