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Monarch delays & Compensations. Listed flights denied in O.P.

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  • lapstock
    lapstock Posts: 1 Newbie
    Man - TFS Flight delay compensation rejected due to...

    Our records show that the aircraft scheduled to operate your flight was discovered to be suffering with a technical fault whereby the flight deck’s oxygen repeatedly depleted. Aircraft are not permitted to operate without flight deck crew having a sufficient and functional oxygen supply and therefore the aircraft was declared unserviceable requiring an oxygen bottle change.
    Following your flight the original oxygen bottle was returned to the manufacturer for analysis and it was identified that the depletion was caused by an internal leak. This is clearly a hidden manufacturing defect and completely beyond our control.

    Completely beyond their control or worth a fight?
  • JPears
    JPears Posts: 5,111 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    In a word fight. But they should roll over easy.... This is a technical issue.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
  • Hi,

    My claim was refused as below:

    Our records show that the aircraft scheduled to operate your flight was discovered to have sustained damage prior to departure of a previous flight sector. In particular, during the walk-around inspection of the aircraft the flight crew reported a screw was embedded in the Number 3 wheel of the aircraft. It was essential that the screw was removed from the Wheel and the Foreign Object Debris (“FOD”) was inspected. A locally contracted engineer investigated and confirmed that the wheel required replacement due to the FOD. We can confirm that damage caused by FOD can occur at any time and cannot be predicted or avoided and therefore the main wheel damage was completely beyond our control.

    Having considered the factual background of this case in accordance with the published guidelines and applicable case law, we are satisfied that the disruption was caused by an extraordinary circumstance that could not have reasonably been prevented by Monarch Airlines. We are, therefore, unable to accept your claim for compensation for the reasons given.


    I believe this reply is purposefully confusing especially when referring to "damage prior to departure of a previous flight sector". I am not sure whether my claim fits in the extraordinary circumstances bracket or not, I don't have time to waste so would rather get a bit of advice as to whether I should pursue or not please? Anyone have any ideas please?

    Thanks!
  • NoviceAngel
    NoviceAngel Posts: 2,274 Forumite
    Part of the Furniture
    Tillybird wrote: »
    . I am not sure whether my claim fits in the extraordinary circumstances bracket or not, I don't have time to waste so would rather get a bit of advice as to whether I should pursue or not please? Anyone have any ideas please?

    Thanks!

    I have one idea, it's a load of rubbish!!!

    It's inherent in the airlines normal operation that tyres become damaged, don't let them fob you off issue the NBA.

    Follow Vaubans excellent guide.

    Cheers,

    NoviceAngel
    After reading PtL Vaubans Guide , please don't desert us, hang around and help others!

    Hi, we’ve had to remove part of your signature. If you’re not sure why please read the forum rules or email the forum team if you’re still unsure - MSE ForumTeam
  • My latest response from says " Our records show that the aircraft scheduled to operate your flight was discovered to have sustained damage prior to departure of a previous flight sector. In particular, during the walk-around inspection of the aircraft the flight crew reported a screw was embedded in the Number 3 wheel of the aircraft. It was essential that the screw was removed from the Wheel and the Foreign Object Debris (“FOD”) was inspected. A locally contracted engineer investigated and confirmed that the wheel required replacement due to the FOD. We can confirm that damage caused by FOD can occur at any time and cannot be predicted or avoided and therefore the main wheel damage was completely beyond our control" so now they are not paying out
  • Vauban
    Vauban Posts: 4,737 Forumite
    Part of the Furniture Combo Breaker
    Sylvnclive wrote: »
    My latest response from says " Our records show that the aircraft scheduled to operate your flight was discovered to have sustained damage prior to departure of a previous flight sector. In particular, during the walk-around inspection of the aircraft the flight crew reported a screw was embedded in the Number 3 wheel of the aircraft. It was essential that the screw was removed from the Wheel and the Foreign Object Debris (“FOD”) was inspected. A locally contracted engineer investigated and confirmed that the wheel required replacement due to the FOD. We can confirm that damage caused by FOD can occur at any time and cannot be predicted or avoided and therefore the main wheel damage was completely beyond our control" so now they are not paying out

    Did you read the post two above yours?
  • After being told we were being paid I have received a response saying "Our records show that the aircraft scheduled to operate your flight was discovered to have sustained damage prior to departure of a previous flight sector. In particular, during the walk-around inspection of the aircraft the flight crew reported a screw was embedded in the Number 3 wheel of the aircraft. It was essential that the screw was removed from the Wheel and the Foreign Object Debris (“FOD”) was inspected. A locally contracted engineer investigated and confirmed that the wheel required replacement due to the FOD. We can confirm that damage caused by FOD can occur at any time and cannot be predicted or avoided and therefore the main wheel damage was completely beyond our control."
  • JPears
    JPears Posts: 5,111 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    .............. ?
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
  • CaelaT
    CaelaT Posts: 1 Newbie
    I have just been told by Monarch that I am getting paid out for:
    ZB627 Lanzarote to Manchester scheduled 17/11/2010 actual departure 18/11/2010
    Does anyone know how much it should be?
    Its 2865 km, but is it non EU to EU?
  • hollie.weimeraner
    hollie.weimeraner Posts: 2,155 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    CaelaT wrote: »
    Does anyone know how much it should be?
    Its 2865 km, but is it non EU to EU?

    Lanzarote is a Spanish Island therefore part of the EU
This discussion has been closed.
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