Monarch delays & Compensations. Listed flights denied in O.P.

Mark2spark

Sedge123 wrote: »

We're still fighting them. Gave them a deadline for court action and just received yet another holding email (the 4th one now) so filling in the court forms tomorrow. We are approaching 6 years in June so I think they are hoping we will just go away!

I can promise you that is *exactly* the plan.
File court papers asap. No need to further notification if you've already given them a deadline.

fubar4164

Hi all

Thought I'd post latest in my Monarch litigation for delayed 2010 flight.

They are now arguing the delay was due to a latent defect in a part of the aircraft.

This is a new argument, and basically a part failed in the plane, when it was en route on an earlier flight.

I.e. My flight was Sharm to Gatwick, there was an issue with the plane and it didn't even leave the Uk to pick us up in Sharm.

What's the general consensus on latent defects as this is a new one for me.

Thanks

Vauban

fubar4164 wrote: »

What's the general consensus on latent defects as this is a new one for me.

I suspect the general consensus on "latent defects" is that this is just the latest nonsense from Monarch to avoid paying out.

The law is very clear - even to a non-lawyer like me: if the technical defect was caused by something genuinely extraordinary (ie not a cause experienced during the normal business of flying an aircraft - such a sabotage or terrorism) then they don't have to pay you compensation.

But if the technical failure is caused by anything else - including a defect not spotted earlier - then they have to pay up.

So take them to court and watch their defence crumble.

To be honest, given the so many apparent "manufacturing" and (now) "latent" defects on Monarch's fleet, I'm not sure I'd ever feel safe flying with them. Unless of course this is simply all nonsense, and these are run of the mill technical defects that affect all airlines and for which compensation is payable if they cause delays ...

NotAnotherSpeedBoat

Hi,

My flight ZB909 Dalaman to Birmingham 27/05/10 French ATC issue on previous flight, knock on EC (761) is eligible for the compensation criteria.

My claim has been upheld by the CAA however, Monarch have come back to say it’s not and have provided new evidence which is not considered “extraordinary circumstances”. The case has been rolling on for circa 3 years and I get the feeling that they hope that people will just give up on the matter.

I am writing to the head of their customer experience as they have changed my reference number without formal correspondence, deleted people from my claim and also given me someone else’s personal details (another issue for the ICO). It is clear that they have no values or customer care in anything they do. I will never fly with them again, and continue to pass this message about the appalling treatment that I and my family endured as the hands of Monarch.

Given that the CAA have no legal holding such as a regulator, the airlines are just not concerned about the delays in their own SLA’s and the instructions from the CAA. I for one cannot wait for the airlines to be fully regulated.

111KAB

NotAnotherSpeedBoat - Monarch are giving you the runaround - forget the useless/worthless/toothless CAA - take Monarch to court > you may also wish to check to see if anyone else has claimed on your flight, they carry a record here > https://www.facebook.com/MonarchComplaints

Truganini

glentoran99 wrote: »

Happy days, at long last monarch have confirmed they will be paying on

Mon3693 20/9/2011 Mombasa-Gatwick ruptured start duct in the number one engine

I called Monarch today and they confirmed to me that this flight is now paying out and my comp will be on its way soon. Got email confirmation as well, so get your forms in if you havent already.

I was told by Monarch previously that they would not pay so HUGE shout to :T glentoran99 :T for his assistance and advice :beer:

Maybe the first post should now be updated?

Mark2spark

I gave up updating the first post (O.P.) some time ago truganini, the purpose, at the time, was to establish a pattern of what Monarch were doing with claims, if you look at the date of the OP it was right after the Sturgeon ruling had been given and the claims (for delays) were starting to flood into Monarchs office.
Most were of course rebutted for various excuses, but the purpose was trying to establish the strategy. What with the later excuses dreamt up by Thomson and the so called pre eminent lawyer and of course Jet 2's various extensions of basic, simple regulation wording, pales the OP into just that, a basic log.

molly14

Hi, I posted a claim for a 10 hour delay on a flight from Almeria to Manchester on 1st August 2010 (Flight No: ZB525) over 5 weeks ago and so far I still haven't heard anything from Monarch. I sent an email last week chasing this up and still haven't heard back.

Does anyone have a specific phone number for Monarch and delay compensation or do you have to go through their main number?

Any help gratefully received, thanks.

111KAB

Number available but really a waste of time - best to use [EMAIL="euclaim@monarch.co.uk"]euclaim@monarch.co.uk[/EMAIL] but that is not much better. 5 week wait is early for Monarch to even look at your claim/realise they have it.


Have sent you a PM.

The_Wingco

ZB 1472 LGW to Chania 6 Sept 2011. Succeeded despite my having no proof of boarding, but thanks to advice from this forum, challenged Monarch to deny that self and wife were on flight, which they were forced to admit in writing. Enlisted help of NWNF company because, amongst other things, they were able to demand a transcript of captain to passenger communications, the possibility of which I wouldn't have been aware of had I gone 'privately'. This was crucial, because the captain had informed us that the delay was caused by a) a faulty part discovered on the first pull-back, and b) the replacement part from Luton was wrongly specced, and another had to be delivered from Manchester, doubling the delay period.