Monarch delays & Compensations. Listed flights denied in O.P.

slk-merc

Has anyone has any joy in claiming for Monach flight ZB894, London Gatwick to Tenerife on 21 February 2014. This flight was delayed of 6.5 hours due to a mechanical fault. I used the template letter from this website and sent in September but have not yet received any response? should I resend the letter, or does anyone have an email address to which I could send a copy of my letter and all attachments please?

debeps

We were returning from Rhodes to Gatwick when a passenger became very ill and we made an unscheduled stop in Italy to get her to a hospital. This was dealt with quickly. The aircraft could not take off again until it was checked by an engineer but there was no engineer and one had to be flown out from the UK the next morning. After sitting on the tarmac for 4 hours we entered a closed airport, collected our luggage and sat for 12 hours. No hotel accommodation, no welfare package. A coffee shop opened in the morning for refreshment. I have no dispute with landing to get medical assistance but wonder whether this delay is actually classed as a technical fault as an engineer was not available to give the aircraft the all clear to continue its journey.

richardw

It appears that they didn't comply with Article 9 Right to care, so perhaps claim under this.

Vauban

Why would an engineer be needed to inspect the aircraft after an unscheduled landing?

debeps

The airport we landed at only serviced local internal flights and was not an international airport, therefore it was not used to larger aircrafts. As we were only an hour into our flight before landing the plane still had a lot of fuel on board which resulted in quite a heavy landing. The pilot was adamant that the plane could not take off again until it had been inspected by a qualified engineer.

Vauban

You have no claim, in my view. The medical emergency and circumstances of the landing are an emergency and outside the airline's control. So no delay compensation.

It's disgraceful that they failed to provide hotel accommodation, but the Right to Care offers reimbursement for hotel and meals expenses: you didn't have any, presumably! There's no comeback for their failure to provide this.

David_e

slk-merc wrote: »

I used the template letter from this website and sent in September but have not yet received any response?

That's a month at most so you are being very optimistic.

slk-merc wrote: »

should I resend the letter,

Resending letters is generally regarded as a waste of time. As yours is a recent case and seems to involve a technical fault, you can afford to wait for the legal process in the Huzar case to conclude. Monarch are unlikely to do anything before then, in any event.

111KAB

Might be worth naming the airline, plane involved and airport as it is unusual for a 'major' airline to land at a secondary airport.

debeps

We flew with Thomson and landed at Brindisi airport, southern Italy. The overall delay was 15 hour 10 minutes.

111KAB

As far as I am aware Brindisi is an International airport and should have all facilities (a Monarch flight diverted there last month due to the destination airport experiencing thunderstorms) - there are, I believe restricted night flying hours which may have effected a departure. The fact that Thomson decided to fly out their own engineer may be down to the fact the plane's owner (plane likely to be leased) was not happy for an Italian engineer to look over their plane but this should not have been your problem. A 15 hour delay sounds excessive however as it was overnight a lot depends upon, possibly, the daylight hours available.


Perhaps carry out a little more research yourself finding out how the engineer got to Brindisi, if they have engineers based there etc.