Monarch delays & Compensations. Listed flights denied in O.P.

diggerb

Totally agree BONKERS is the word. Having had personal experience of the cheapskate, penny pinching, ill managed, amateur way they run their operation from top to bottom, they are to be avoided like the plague,looking for sense in their antics is a complete waste of time!!!

denise76

This is a recent reply from monarch after a delay of just over 3 hours on the plane.
[FONT=&quot]Dear Miss Flitcroft[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]Re: ZB532 Manchester to Palma 01st November 2013[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]Further to your claim for delay compensation, we are writing to advise the outcome of our investigation into your case.[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]Monarch Airlines aims as its first priority to provide its passengers with a safe and efficient service. We would like to reassure you that every reasonable effort is made to ensure that our flights depart on time and in the unlikely event we are unable to do so through disruption, we aim to provide a solution at the earliest opportunity. [/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]As previously advised, in some circumstances passengers may be entitled to compensation for delay arising from such disruption under European Union laws. However, any monetary payments are subject to certain criteria being satisfied. Under these laws where the disruption is caused by an ‘extraordinary circumstance’ which the airline was reasonably unable to prevent, the carrier is not obliged to pay compensation. Extraordinary circumstances have been defined by the courts and the European Regulations themselves provide a non-exhaustive list of which circumstances can indeed be categorised as extraordinary. [/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]Our records show that the aircraft scheduled to operate your flight was forced to return to stand after a fault occurred with the hydraulic system that operates the cargo door. As a result engineers were called to the aircraft and advised that a replacement part would be required. Despite our best efforts we were unable to transfer your flight to an alternative aircraft and as a consequence, this fault led to an unavoidable delay to the departure of your flight.[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]Having considered the factual background of this case in accordance with the published guidelines, we are satisfied that the disruption was caused by an extraordinary circumstance that could not have reasonably been prevented by Monarch Airlines. We are, therefore, unable to accept your claim for compensation for the reasons given. [/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]All flight delays are fully documented in accordance with the requirements of our regulator and the relevant legislation in place. Please note that this documentation cannot be disclosed to passengers nonetheless we actively supply this to the Civil Aviation Authority and National Enforcement Bodies upon request[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]Yours sincerely[/FONT][FONT=&quot][/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]Luke Allen[/FONT]
[FONT=&quot]EU Claims Customer Advisor[/FONT]
[FONT=&quot]Monarch Airlines[/FONT]
[FONT=&quot]Email:[EMAIL="EUClaim@monarch.co.uk"]EUClaim@monarch.co.uk[/EMAIL][/FONT]
[FONT=&quot]www.monarch.co.uk[/FONT]

sheffowl65

111KAB wrote: »

I didn't have boarding cards but I had copy of booking plus email from Monarch regarding delay - I had requested this as insurance co insisted on seeing. At Court case none of this was mentioned by Judge, Monarch or myself.
I fail to understand what Monarch are 'playing at' as well. I was awarded my claim in court and Monarch barrister told, in no uncertain terms, he had 'failed' - I have now been contacted by a couple who we spoke to during our 26 hour delay - they have been turned down by Monarch > same flight/same delay and will, it looks like, be the same court - Monarch are 'bonkers'.

could you please tell ne what this flight was?thanks:beer:

111KAB

sheffowl65 wrote: »

could you please tell ne what this flight was?thanks:beer:

ZB959 - PMI>BHX - 03+04/07/2012.


http://www.scribd.com/doc/173815478/Brittain-v-Monarch-Airlines-Ltd-04-06-13-Jud

111KAB

denise76 wrote: »

This is a recent reply from monarch after a delay of just over 3 hours on the plane.

Ah the old hydraulic (commonplace) failure .... often happens and often read about + the 'standard' Monarch letter with a bit of cut n' paste. As seen here and in plenty of other places .....


http://www.scribd.com/doc/181949416/Rebuttal-to-Monarch-letter


quite a bit of info on here as well.....


https://www.facebook.com/MonarchComplaints

glentoran99

So monarch are now refusing to pay citing the huzar - jet 2 case which jet 2 are appealing, decision ok whether they can appeal or not will be due in January

JPears

glentoran99 wrote: »

So monarch are now refusing to pay citing the huzar - jet 2 case which jet 2 are appealing, decision ok whether they can appeal or not will be due in January

Well we should know in the next 3 weeks or so, keeping racking up the interest.
Were you relying on Huzar in your case?

Mark2spark

suelees1 wrote: »

ZB532 Manchester - Palma 09/04/11 Rudder defect

I eventully decided to instruct Bott and Co and just had an email to confirm Monarch have agreed to settle the above claim - please note it's one of the flights on page 1

I've amended the OP to reflect this Sue, well done and many thanks for the update

glentoran99

JPears wrote: »

Well we should know in the next 3 weeks or so, keeping racking up the interest.
Were you relying on Huzar in your case?

Well it's a technical fault so pretty much.

doz123

After many letters to Monarch and contacting the CAA(which are useless) about our flight delay 27th August 2013 Manchester to Chania flight No MON3788 contacted a NWNF firm sorted and paid within 3 weeks result.:T