Monarch delays & Compensations. Listed flights denied in O.P.

Mark2spark

rocketman80 wrote: »

Right so, I need to send a second letter to them with a time limit and then start court proceedings? Is that right?

Yes. The 2nd letter is called NBA. Look in the FAQ's for the explanations associated with it.

WPC123

Appears that Monarch Airlines have already agreed to pay out on their flights MON3004 and MON3005 - Gatwick > Zante > Gatwick on 12/09/13 and 13/09/13 due to an 'enthusiastic' poster on Facebook who would not take NO for an answer! See ......

https://www.facebook.com/MonarchComplaints

This must be a record for a delayed flight which only occurred 2 weeks ago. Lets see if their 'agreement' materialises

Aedus

111KAB wrote: »

I have read posts on here purporting to be from current or past Monarch employees (Amadeus I think)

Nearly got it right

klint

Aedus wrote: »

Nearly got it right

I thought he was talking about the company Amadeus, who produce airline customer management software. But yeah I think you're right.

friendofbillw2

derby4ever wrote: »

Best of luck Vauban I am in court week after so lets hope its an expensive time for Monarch.

And my case is up the week after that!

medsec54

Hi, I have just been paid for a claim for a 5 hour delay on 21 September 2011 from Fuerteventura to Gatwick - Flight number MON 1507 :beer: can you please add to list of successful claims

JPears

medsec54 wrote: »

Hi, I have just been paid for a claim for a 5 hour delay on 21 September 2011 from Fuerteventura to Gatwick - Flight number MON 1507 :beer: can you please add to list of successful claims

Congrats. :beer::j Any court action required or straight payout?

medsec54

No court action, just lots of emails! My friends who were travelling with me are now waiting for their cheques. Good luck to others who are claiming and thanks for all the tips on this sight, especially from Tomlikessausages who was on the outward flight from Gatwick

medsec54

sorry, meant site!

Aidy1972

Issuma wrote: »

And another rejection letter for my claim !!!!

Thank you for your further correspondence.

We do understand your disappointment by the outcome of your claim. We can assure you that your claim was thoroughly investigated in line with the applicable legalisation. However, as the European Commission’s (EC) have now issued guidelines regarding extraordinary circumstances we have reviewed your claim again in line with these.

For your reference the fault which occurred was not caused by a failure to maintain the aircraft. The component which failed is considered ‘on condition’ which refers to parts which should not require unscheduled maintenance or replacement during normal operational service. When parts such as this fail during normal operation when maintained in accordance with the relevant maintenance programme this is an unpredictable event.

In direct reference to the recently released EC guidelines regarding extraordinary circumstances you will note that failure of on-condition monitored parts when they have been correctly maintained in addition to any technical defect which becomes apparent immediately prior to departure or in-flight which require investigation and/or repair before the aircraft is airworthy for the intended flight are considered an extraordinary circumstance.

Following this review we are satisfied that our initial assessment of your claim was correct and delay compensation will not be paid.

For your information please find attached the link for the EC guidelines we have referred to.

I have just received exactly the same letter, word for word about my flight. Do you suspect this is delay tactics? and are still going to pursue?