Monarch delays & Compensations. Listed flights denied in O.P.

Mark2spark

He won't answer you on the basis that the question has been asked before :rotfl::rotfl::rotfl:

111KAB

dxc_chappie wrote: »

I'm impressed! Where on earth did you get that info from? Do you have access to some special aircraft database?

As plenty of posts mention you need tenacity and the web sites worth checking (all give different bits of info) are Flightstats, antonakis (spotters), libhomeradar (excellent), Jethros (for fleet details) and PPrUne (pilot's rumour network site).

Vauban

He's lying to you, DXC: 111KAB is actually the handle of Monarch's Chief Executive ...

dxc_chappie

Vauban wrote: »

He's lying to you, DXC: 111KAB is actually the handle of Monarch's Chief Executive ...

Many a true word is spoken in jest ....?

redater

Hi
My family were on the Monarch flight from Manchester to Sanford MON303 delayed for 15 hours on the 14th June 2013.
I have received the following reply to our claim for compensation today.

Our records show that the aircraft scheduled to operate your flight sustained damage to the rear door of the aircraft by a set of steps. Engineers attended the aircraft and began repairing the damage. Due to the length of time taken to repair the fault, the crew operating your flight would have exceeded their maximum legal operating hours had they operated your flight and were therefore required to take a minimum rest period before completing the flight. Usually in circumstances such as these, we would call on our standby crew to continue your flight. However, due to industrial action within French Air Traffic Control the previous two days, our standby crew had already been utilised to cope with the unusually high demand for additional flying to ensure the fleet and flying programme were not disrupted. The strike affected all flights operating in and around French airspace. Many areas of French airspace were either closed or heavily restricted due to staff shortages. Routings avoiding French airspace were used but these were heavily regulated due to the huge demand for this airspace. Some flights were rerouted to avoid the French airspace but still had large ATC delays and incurred much higher flying times.



Having considered the factual background of this case, we are satisfied that the disruption was caused by an extraordinary circumstance that could not have reasonably been prevented by Monarch Airlines. We are, therefore, unable to accept your claim for compensation for the reasons given.



Yours sincerely,



Miss Naz Maleki

Customer Service Centre Advisor

EU Claims

Any advice please!!

JPears

redater wrote: »

Hi
My family were on the Monarch flight from Manchester to Sanford MON303 delayed for 15 hours on the 14th June 2013.
I have received the following reply to our claim for compensation today.

Our records show that the aircraft scheduled to operate your flight sustained damage to the rear door of the aircraft by a set of steps. Engineers attended the aircraft and began repairing the damage. Due to the length of time taken to repair the fault, the crew operating your flight would have exceeded their maximum legal operating hours had they operated your flight and were therefore required to take a minimum rest period before completing the flight. Usually in circumstances such as these, we would call on our standby crew to continue your flight. However, due to industrial action within French Air Traffic Control the previous two days, our standby crew had already been utilised to cope with the unusually high demand for additional flying to ensure the fleet and flying programme were not disrupted. The strike affected all flights operating in and around French airspace. Many areas of French airspace were either closed or heavily restricted due to staff shortages. Routings avoiding French airspace were used but these were heavily regulated due to the huge demand for this airspace. Some flights were rerouted to avoid the French airspace but still had large ATC delays and incurred much higher flying times.



Having considered the factual background of this case, we are satisfied that the disruption was caused by an extraordinary circumstance that could not have reasonably been prevented by Monarch Airlines. We are, therefore, unable to accept your claim for compensation for the reasons given.



Yours sincerely,



Miss Naz Maleki

Customer Service Centre Advisor

EU Claims

Any advice please!!

This appears to be an inherent part of running an airline so is not EC. Also the regs/case law states quite clearly that the airline is able to claim from a third party, any losses ie the monkey that couldn't control a set of aircraft steps.

Have you sent NBA? If not get one sent, if you have then its time to fill in that N1 on MCOL or paper form

redater

Many thanks for the quick reply.
I have checked and I think the French air traffic strike finished on the 12th of June.We did have the same pilot as he commented on having to fly straight back and not having a good stopover.

westonflyer

I just received the following rejection from Monarch today ( 28th day after sending in claim) for the above titled flight delay can I appeal this ? or have they a watertight case ?

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Re: ZB279 Barcelona to Gatwick 22nd June 2013



Further to your claim for delay compensation, we are writing to advise the outcome of our investigation into your case.



Monarch Airlines aims as its first priority to provide its passengers with a safe and efficient service. We are sorry for the delay you experienced that has led to your claim for compensation. We would like to reassure you that every reasonable effort is made to ensure that our flights depart on time and in the unlikely event we are unable to do so through disruption, we aim to provide a solution at the earliest opportunity.



As previously advised, in some circumstances passengers may be entitled to compensation for delay arising from such disruption under European Union laws. However, any monetary payments are subject to certain criteria being satisfied. Under these laws where the disruption is caused by an ‘extraordinary circumstance’ which the airline was reasonably unable to prevent, the carrier is not obliged to pay compensation. Extraordinary circumstances have been defined by the courts and the European Regulations themselves provide a non-exhaustive list of which circumstances can indeed be categorised as extraordinary.



Our records show that the aircraft scheduled to operate your flight suffered a failure of the left hand heat probe. Our engineers advised that the probe would need to be replaced and until such time the aircraft could not operate. As a result Monarch Airlines operations team investigated various options to minimise your delay and this resulted in your flight being transferred to another aircraft from within the fleet. The replacement aircraft was not available until completing its previous flying commitments, however,had we not of taken this measure the delay would have been far more extensive.



Having considered the factual background of this case, we are satisfied that the disruption was caused by an extraordinary circumstance that could not have reasonably been prevented by Monarch Airlines. We are, therefore, unable to accept your claim for compensation for the reasons given.

---

Vauban

westonflyer wrote: »

I just received the following rejection from Monarch today ( 28th day after sending in claim) for the above titled flight delay can I appeal this ? or have they a watertight case ?

---

Appeal? Not to Monarch. But the implication of their email is that the technical fault (which is not extraordinary) occured on a previous flight.

Send them a Notice Before Action and then start legal action is my advice.

westonflyer

Vauban wrote: »

Appeal? Not to Monarch. But the implication of their email is that the technical fault (which is not extraordinary) occured on a previous flight.

Send them a Notice Before Action and then start legal action is my advice.

I actually meant send an appeal to the CAA ? as my next course of action