Monarch delays & Compensations. Listed flights denied in O.P.

Adie_Cartwright

Whilst going through my paperwork for my claim I came across a letter which was handed out in the airport by Monarch staff at the time of the delay. It is dated, includes the flight number, and more importantly includes the line "Due to operational requirements changes have been made and we are waiting for your aircraft to return from a previous flight".
Could the words 'Operational requirements' be damning evidence to prove that it wasn't actually an EC that caused our delay but a decision made for operational purposes? I already have evidence that our aircraft was at our airport six hours prior to our flight but was sent to the Greek Islands despite already being around eight hours late for that sector of its schedule.
The flight was ZB534 Manchester to Palma on 30/09/2012. I would be happy to scan the letter and email it to anyone who is also claiming for this flight delay.

suelees1

Thought this might be of interest to those who don't feel confident in bringing the claim themselves

http://www.guardian.co.uk/money/2013/jun/15/airline-compensation-delayed-passengers

JPears

Addie in answer to both queries. The compo amount is fixed, the correction can be made in your witness statement 2 weeks before your court date. You should have a copy of your N1 (blue) claim form.

I'd say that is pretty damning evidence re operational choice. Again this should go in your witness statement as above, may cause Monarch to fold before the court date.

joella68

Hi all I hope that I am posting in the correct place ? ive looked at all the flights listed on the start of this thread and I cant see anything there for the flight I was on. so im asking if there is any info yet as to why there was a nearly 7 hour delay and has anyone had any success yet with trying to claim for it ?

details are - Outbound Flight Details :
Sun 15-JUL-2012 Flight No. ZB 248 (Monarch Airlines)
Departing Gatwick 10:15 hrs
Arriving Sharm El She 16:20 hrs


Thanks in anticipation of any replies :rotfl:

Simon5227

Hi

I was delayed on the 14th August 2010 from las Palma to manchester on flight ZB 613. Delayed for 7hr 30 minutes. I have written to Monarch who replied with the following response..

"Our records show that the aircraft scheduled to operate your flight had technical problems with one of its engines and hydraulic systems, which rendered the aircraft unserviceable. Despite our best efforts these events led to a delay in the scheduled departure time of your flight. In order to reduce the length of your delay and minimise the disruption, passengers on your flight were transferred to the first available aircraft from within our fleet.

Having considered the factual background of this incident, we are satisfied that the disruption in your case was caused by an extraordinary circumstance that could not have reasonably been prevented by Monarch Airlines. We are, therefore, unable to accept your claim for compensation for the reasons given."

Any idea how I move forward with responding and how to phrase a reply? I wondered if there are any templates out there such as the one's available to register your intent of claim.

Thanks for your help in advance

Aedus

Simon5227 wrote: »

Hi

I was delayed on the 14th August 2010 from las Palma to manchester on flight ZB 613. Delayed for 7hr 30 minutes. I have written to Monarch who replied with the following response..

"Our records show that the aircraft scheduled to operate your flight had technical problems with one of its engines and hydraulic systems, which rendered the aircraft unserviceable. Despite our best efforts these events led to a delay in the scheduled departure time of your flight. In order to reduce the length of your delay and minimise the disruption, passengers on your flight were transferred to the first available aircraft from within our fleet.

Having considered the factual background of this incident, we are satisfied that the disruption in your case was caused by an extraordinary circumstance that could not have reasonably been prevented by Monarch Airlines. We are, therefore, unable to accept your claim for compensation for the reasons given."

Any idea how I move forward with responding and how to phrase a reply? I wondered if there are any templates out there such as the one's available to register your intent of claim.

Thanks for your help in advance

See post #2309, writing a reply to the Airline is pointless, because you'll just get a standard fob-off response back.

LBD

:mad::mad::mad::mad: Incensed does not cover court date 3 weeks time, a 1 line letter case transfered to LUTON!!!!!!!:mad::mad::mad::mad::mad::mad:

Vauban

LBD wrote: »

:mad::mad::mad::mad: Incensed does not cover court date 3 weeks time, a 1 line letter case transfered to LUTON!!!!!!!:mad::mad::mad::mad::mad::mad:

Give the court a quick call - explain you are an individual and that the other party is a business. Convention is to transfer to home court. Most likely a mistake.

LBD

I have phoned my local court, nothing they can do, paper file at Luton...... phoned Luton and told send it in in writing.....bearing in mind I did this on the 29 may for my own!!!!!!! still no response.........

There is no direct line for Luton, it is just the o8 number which is a centralized center and has been instructed NOT TO GIVE THE NUMBER OUT....

The 2nd lad at my local court was really nice, and said I am so sorry no idea why or who this happened, they are a ltd company so it really should be your local court...

End result court date lost and god knows when we will get another!!!!!

Vauban

LBD wrote: »

I have phoned my local court, nothing they can do, paper file at Luton...... phoned Luton and told send it in in writing.....bearing in mind I did this on the 29 may for my own!!!!!!! still no response.........

There is no direct line for Luton, it is just the o8 number which is a centralized center and has been instructed NOT TO GIVE THE NUMBER OUT....

The 2nd lad at my local court was really nice, and said I am so sorry no idea why or who this happened, they are a ltd company so it really should be your local court...

End result court date lost and god knows when we will get another!!!!!

It's frustrating - but it won't have set you back that much time-wise. Are you sure you don't want a family day out to Luton? Your travelling expenses will be covered if/when you win ... (And I hear it's lovely this time of year;))