Monarch delays & Compensations. Listed flights denied in O.P.

Vauban

joella68 wrote: »

Well im used to fighting things in life so ready for the fight, initial letter and copy of flight booking is in the envelope ready to be popped into the post but im struggling to find where it needs to be sent, can anyone help please ?

The Company Secretary
Monarch Airlines Ltd
Prospect House
Prospect Way
London Luton Airport
Luton
LU2 9NU

klint

LBD wrote: »

When we completed the questionnaire I did put down all the health issues at that time, explained that the least amount of exercise caused severe distress and discomfort, the pneumonia was only diagnosed 2 weeks ago, and the fluid round the heart 4 weeks, so the last 2 they did not know about

I can't help thinking it would be very uncomfortable to appear even in the local court. Is it not possible for one claimant to sign an agreement to be represented in court by another claimant? What advantage is there for both claimants to be there?

joella68

Is it wise to send my initial claim letter by recorded/signed for delivery post ?

Vauban

joella68 wrote: »

Is it wise to send my initial claim letter by recorded/signed for delivery post ?

For the NBA, free proof of postage is sufficient - and send a copy by email too for good measure! Don't get too excited - it'll be ignored regardless.

joella68

Ok thanks for that, its fine I would be shocked if something came from it, nothing in life comes without a fight ive learnt !
im just gonna to read up on the next stages

Aedus

joella68 wrote: »

Ahhh thankyou, and honestly after reading through the posts in march where it appeared that Monarch were digging their heels in I felt that I was possibly wasting my time starting the process, but ive now seen that Monarch are finally starting to deal with things I will start the process now, I was trying a cheeky jump forward by posting to see if anyone already knew of the reasons for the flight delay on that particular flight, thanks for the advice

If you want to start the process they'll ask you to complete some claims forms first, so instead of anything else just call them and request the forms to return to them (01582 531712), then include your booking info with that.

Afterwards you can take the next steps once they've rejected your claim, however sending the info in by post will take ages for a response, calling and asking for forms is the quickest way to begin the process.

Vauban

Aedus wrote: »

If you want to start the process they'll ask you to complete some claims forms first, so instead of anything else just call them and request the forms to return to them (01582 531712), then include your booking info with that.

Afterwards you can take the next steps once they've rejected your claim, however sending the info in by post will take ages for a response, calling and asking for forms is the quickest way to begin the process.

Of course, no one has to jump through these arbitrary hoops really. Give the airline 14 days to respond to your request and another 14 in your Notice Before Action. Then take them to court, if you think you have a case. This waiting for months (which I did too!) is simply playing their game.

mikep74

Hi All,

Just a quick update on my situation for those that are interested or in the same position.
On 19th May, I received an email advising that I'm entitled to compensation and a cheque would arrive within 21 working days.
Yesterday (17th June) was the 21st day and still nothing received...
Just been on the phone to them and apparently there's a backlog in their accounts department so there are quite a few cheques that haven't been sent out.
They're going to be sent out 1st class ASAP as I understand.

I hope this isn't going to drag on....

Thanks

Mike

kelou

Hi,

If someone could give me some advice that would be great, I have just tried to call Monarch customer services but they shut at 1.30!

We were on flight ZB 214 (or should have been) which was due to take off from Gatwick at 6.10 on friday the 8th June. We finally landed in faro about 9pm that night so the flight was horribly delayed.

This was our first holiday in many years so I am very naive with this, but some of the other passengers said that we should apply for compensation for the delay. My husband tried to talk to one lady about it at the monarch desk at Gatwick but she refused to discuss it and just gave him a card with a phone number on. When we landed in Faro we saw another lady who had a letter that she said we ought to have been given to apply for compensation but the lady my husband spoke to refused to do anything but give him the card. One lady I tried to talk to actually just walked away when I was still talking to her, and was curt to the point of rudeness.

I guess I am just really frustrated, not just with the delay but with their service. There was no information at all for ages, and had it no been for another passenger telling us we would have had no idea about the drinks vouchers they were giving out, they seemed very unwilling to help anyone. I have a poorly son, nothing life threatening thank goodness but his condition was made so much worse by being in the airport for so long and we only had hand luggage medication as the rest was checked in the hold.

The problem I guess is I have not a clue where to even start, what I should expect from the process, and what we would even be entitled to. I know many of the passengers on the plane told me to come here and find a template letter but I have not yet found it. I am really surprised there are not more messages from those on that flight as so many told me this was the best place to come! I expected a long list of queries!

Thanks in advance, Kelly.

lyndac40

HI Kelou,

All the information you need is on page 1 of this thread post number 4.

Lynda x