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Seeking for an organisation that could help me
Comments
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They will then contact this palce in the UK http://www.ukecc.net/ who may contact the business for you.
But as most companies will never have heard of them and they have no legal powers to do anything then in all probability, the company will ignore them in the same way as they are ignoring the customer.
Legal action is the only way to get their attention.0 -
The office of fair trading does not help one individual. Roughly, they check that the consumer rights are respected, can fine a company but will never intervene to defend a particular customer.
Trading Standards and the Office of Fair Trading are different organisations. You'd be best contacting Trading Standards at the Local Authority in which the co is based.0 -
On a side note, you mention the distance selling regs - not sure if these apply to overseas customers anyway?
The courts are your only option. If they won't be 'amicable' with you directly, why mess around looking for an 'amicable' solution - there is no sentiment in commerce.0 -
In the UK a consumer would go to the Citizens Advice Consumer Helpline for advice.
As I said before, I am not seeking advice as I know my rightsTrading Standards can ask companies to put things right on behalf of consumers but they are unlikely to help a non resident unless they are already dealing with a lot of complaints about that businesses and its no extra work.
Trading Standards can only provide advice (which is not what I am seeking) to UK or non-UK residents as long as it involves UK but do not handle customer complaints.If you are in France you can try going to this place: http://www.cec-zev.eu/index.php?id=1727
This is the german equivalent of the EEC
Yes I know but you can only seize your local EEC center and as I said the French one was not able to help me because they have not got a clue of UK regulation, and the UK one redirects systematically to the French ones.They will then contact this palce in the UK http://www.ukecc.net/ who may contact the business for you.0 -
Nope, already tried it did not work. But yes of course I will go all the way, but what a shame really. I do not understand how a company can be so stubborn when they are in their wrongs !! I am baffled reallyYou might get lucky, the "Letter before Action" might be the kick up the backside that they need, but you need to be prepared to go all the way.0 -
But as most companies will never have heard of them and they have no legal powers to do anything then in all probability, the company will ignore them in the same way as they are ignoring the customer.
Legal action is the only way to get their attention.
I am pretty sure that most companies have heard of the European Consumer centre, especially major companies.
Granted they have no legal powers, but do you think it is in their best interest to ignore it knowing that the consumer will go to Court and will not fail to mention that the EEC has also tried to intervene reminding the company at fault of the applicable directives and/or regulation?0 -
Is anyone else bored of going around in circles about a hypothetical problem that can only be solved by a non existant body2014 Target;
To overpay CC by £1,000.
Overpayment to date : £310
2nd Purse Challenge:
£15.88 saved to date0 -
Nope, already tried it did not work. But yes of course I will go all the way, but what a shame really. I do not understand how a company can be so stubborn when they are in their wrongs !! I am baffled really
You have already started the legal process, so it is up to you to follow it through, rather than wasting your time trying to be amicable, which obviously isn't working.
The organisation may well be ignoring you because they think that you are abroad and therefore won't bother actually doing anything. Receiving court papers will show them that you do mean business and the result will either be them paying attention to you or continuing to ignore you and ending up with a court date and a possible CCJ.0 -
On a side note, you mention the distance selling regs - not sure if these apply to overseas customers anyway?.
What do you not understand in the word "Distance".
It is, furthermore, an European regulation.
Not being amicable to me does not mean they may not change their mind with an organisation that will bear more weight to my claim.The courts are your only option. If they won't be 'amicable' with you directly, why mess around looking for an 'amicable' solution - there is no sentiment in commerce.0
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