Las Vegas guide and MSE thread 2013

pebblesmax

photome wrote: »

Have you quoted any of the legislation that Luci posted which appears to say they "have" to get you back to your original point of arrival

Yes I have. One told me they have a printed card to read out to people who call to complain. That is what he read out.

The last one I spoke to suggested I email and write quoting the legislation to see what happens. I even got a supervisor, and was fed the same drivel.

I'm not sure who to contact to complain about this. Is the a flight ombudsman or something? Any pointers are most welcome.

pebblesmax

Thanks Brats. I'll give it a bash.

lozwinter

pebblesmax wrote: »

I have had no joy at all from Virgin regarding the changes to my flights. I'm still writing stuff on their Fb page, but don't expect any change from them. Thoroughly disgusted with them at the moment.

Virgin/thomson did the exact same to us when we went in January, they basically changed our return flight las vegas-man to las vegas-gatwick, didn;t bother to tell us at all! only found out when we logged onto the check your trip site a month before the hol despite having it booked since the previous April. They claimed that because they covered the cost of changing our flight from the manc one to the gatwick one that we were entitled to nothing with help for train prices from London to carlisle (where we live). After endless complaints virgin ended up offering us 4,000 frequent flyer miles as compensation which is useless to us as we never fly with virgin and thomson didnt even reply. I wouldn't have minded as much had they bothered to actually tell us about the flight changes.

jonesMUFCforever

lozwinter wrote: »

Virgin/thomson did the exact same to us when we went in January, they basically changed our return flight las vegas-man to las vegas-gatwick, didn;t bother to tell us at all! only found out when we logged onto the check your trip site a month before the hol despite having it booked since the previous April. They claimed that because they covered the cost of changing our flight from the manc one to the gatwick one that we were entitled to nothing with help for train prices from London to carlisle (where we live). After endless complaints virgin ended up offering us 4,000 frequent flyer miles as compensation which is useless to us as we never fly with virgin and thomson didnt even reply. I wouldn't have minded as much had they bothered to actually tell us about the flight changes.

I used the small claims court against Virgin several years ago - they paid out what I asked for before getting to court.
Maybe something to consider?

ferf1223

the Groupon Deal of the Day is for The Original Pancake House (2 locations, one not far from Red Rock one in Primm).

http://www.groupon.com/deals/the-original-pancake-house-las-vegas-1

home of the apple pancake...that is the first picture...that I am now craving terribly...trying to figure out if breakfast near RR or in Primm could make sense one day...interestingly it seems that the one in Primm has replaced the restaurant at Primm Valley Resort...we have had breakfast there a number of times before.

photome

ferf1223 wrote: »

the Groupon Deal of the Day is for The Original Pancake House (2 locations, one not far from Red Rock one in Primm).

http://www.groupon.com/deals/the-original-pancake-house-las-vegas-1

home of the apple pancake...that is the first picture...that I am now craving terribly...trying to figure out if breakfast near RR or in Primm could make sense one day...interestingly it seems that the one in Primm has replaced the restaurant at Primm Valley Resort...we have had breakfast there a number of times before.

For anyone who doesnt know the apple pancake is very nice but be warned probably enough for 2 people

photome

pebblesmax wrote: »

Yes I have. One told me they have a printed card to read out to people who call to complain. That is what he read out.

The last one I spoke to suggested I email and write quoting the legislation to see what happens. I even got a supervisor, and was fed the same drivel.

I'm not sure who to contact to complain about this. Is the a flight ombudsman or something? Any pointers are most welcome.

I dont know how you take it further, have you posted in the flight delay compenstaion section and asked on Vflyer.

nvh

photome wrote: »

I dont know how you take it further, have you posted in the flight delay compenstaion section and asked on Vflyer.

Good suggestions... made me think FlyerTalk Virgin thread could be worth a go too:
http://www.flyertalk.com/forum/virgin-atlantic-flying-club-506/

pebblesmax

I wrote to Richard Branson at the email address provided. Here is the reply.

Hello



Many thanks for your mail to my airline office.



As much as I'd like to respond to everyone personally, it's not always possible. If you're giving me some feedback about a recent Virgin Atlantic flight I'll make sure it gets to the right people.



If you are letting me know about one of my other companies, I'm always pleased to receive the feedback. However to avoid any delay in getting back to you can you please check https://www.virgin.com for a list of the other Virgin Group companies and get in touch through the 'Contact Us' section of their websites.



Best regards

Richard

I'll let you all know how it goes.

Brats64

Pebbles....Not quite the response I would have hoped to get.But at least it will now be passed on for someone to look at,knowing it came from "above" management.When you get a reply,you must stress you will not accept anything less than what you paid for,which is a return,by whatever means, to your original departure point.Tell them a contract exists between yourself and Virgin,which you kept your part,by paying an agreed amount of money,set by them.You will accept nothing less than Virgin honouring their part of the contract.If they fail to honour it,tell them you will take it to the small claims court.You have to let companies like this know your not going to accept things like this,only then will they do something about it.
After all,your not asking for anything special...Just what you paid for.
Personally,If it was me,I would be on the phone asking to speak to whoever was manager of the department.I wouldn't even want to speak to a customer service person,as they never have authority to do anything.If they couldn't resolve it for me,I would ask them to escalate it to someone who could.I would keep going until I got someone who sorts out "their"
issue to a mutual satisfaction.