Tesco Clubcard fraud - online vouchers stolen

dalesrider

no1catman wrote: »

No, the till receipt does not have the full no on it, almost maybe, but certainly not all.

YES, the copy you receive does not. But have you seen the retailers copy?

These do carry the full number for auditing purposes.

heatherks

had a call today from tesco and they said to change password and email address .. & the fraudsters seem to be targeting joint accounts for some reason i wont find out anymore till after Tues due to the bank holiday weekend

parahandy

Just discovered we've had vouchers stolen too, £68 worth. Only reason I found out was that I went to exchange a £10 voucher for tokens. I'm in Scotland, and the vouchers were used in Kent on 22nd May.

Tesco lady was helpful and actually sounded rather annoyed (not at me, at the situation). Just annoyed that I won't be able to exchange the vouchers now as they are just crediting the points.

dubhead

I too had my vouchers stolen online and Tesco have credited the points. I explained I wanted to use the vouchers for the Clubcard Exchange instore and was told when I had decided the amount and department I wanted, an electronic voucher could be emailed to me. When I called today to arrange this, I was told it was not possible. Has anybody managed to use recently refunded points for the Clubcard Exchange instore, if so, who did you contact?

heatherks

did anyone that had their clubcard accounts targeted ..sign up for clicksnap ... teh voucher thefts seem to be from round about the time tesco started to allow you to print your own vouchers out and the cashback companies started to give you money back for giving details of your recepts // store email accounts to clicksnap

although reports i read last night said tesco were told about how easy it was to bypass their so called security system and get account details last september !!!

hjd

dubhead wrote: »

I too had my vouchers stolen online and Tesco have credited the points. I explained I wanted to use the vouchers for the Clubcard Exchange instore and was told when I had decided the amount and department I wanted, an electronic voucher could be emailed to me. When I called today to arrange this, I was told it was not possible. Has anybody managed to use recently refunded points for the Clubcard Exchange instore, if so, who did you contact?

My points were stolen before the January vouchers; I had wanted to use some for RAC membership, and needed them before the next quarter, so Tesco issued me with a voucher which I could use. Took a while but we got there in the end.
email ceo's office. [email protected]

hjd

heatherks wrote: »

did anyone that had their clubcard accounts targeted ..sign up for clicksnap ... teh voucher thefts seem to be from round about the time tesco started to allow you to print your own vouchers out and the cashback companies started to give you money back for giving details of your recepts // store email accounts to clicksnap

although reports i read last night said tesco were told about how easy it was to bypass their so called security system and get account details last september !!!

I never signed up for anything and never printed off any vouchers.

heatherks

hjd wrote: »

I never signed up for anything and never printed off any vouchers.

i just wondered if there was a connection ...id heard of vouchers being used before instore when the mailing had been sent to wrong // or an old address but never a problem with accessing online accounts


On the plus side my points are being replaced but unfotunately won't be able to use them till vouchers come out in August ...too late for me to tranfer into cinema / days out vouchers for july scottish school holiday's

harryhound

heatherks wrote: »

............. the fraudsters seem to be targeting joint accounts for some reason i wont find out any more till after Tues due to the bank holiday weekend

Presumably so that the thief can be both male and female ?

deanos

i don't have a joint account