Tesco Clubcard fraud - online vouchers stolen

Tigra_red

It sounds like lots of you have been much luckier than me. I have had £75 worth of reward vouchers used by someone else in 2 stores in London and despite the fact I can prove I wasn't there and have offered to provide photographs of myself and my husband for comparison against store CCTV images, I have been told that tesco policy is black and white, if the vouchers are used with a clubcard in store there is no refund.
I have shopped with tesco for 30 years, always use the same stores and have never redeemed my vouchers in store, always exchanging them for rewards but despite all of this, tesco have basically branded me a liar.
I have reported it to the police and given tesco the crime number but I think I have probably seen the last of those rewards and tesco have seen the last of me.

hjd

Tigra_red wrote: »

It sounds like lots of you have been much luckier than me. I have had £75 worth of reward vouchers used by someone else in 2 stores in London and despite the fact I can prove I wasn't there and have offered to provide photographs of myself and my husband for comparison against store CCTV images, I have been told that tesco policy is black and white, if the vouchers are used with a clubcard in store there is no refund.
I have shopped with tesco for 30 years, always use the same stores and have never redeemed my vouchers in store, always exchanging them for rewards but despite all of this, tesco have basically branded me a liar.
I have reported it to the police and given tesco the crime number but I think I have probably seen the last of those rewards and tesco have seen the last of me.

Exactly the same has happened to me but I have got the points/vouchers back. I was called a liar too.
I only got the points back after I emailed the ceo's office and I have it in writing that they will repay anyone's points where this has happened. I'll pm you the correspondence so you can go down that route.

deanos

You can print off a clubcard online cant you, so if someone can get into your account and print off your vouchers they can print off your clubcard ! , so Tescos response is in question if they say because a Clubcard was used they will not repay the vouchers

heatherks

ive just had my vouchers stolen and used the last few days somehow they accessed my account changed my name to Ali Ahmed and managed to use them in Birmingham without my clubcard instore on the 21st and 22nd May to pay for their shopping a and again to exchange the rest of the vouchers

only noticed when my account was today showing a big fat zero and Hello Mr Ahmed on the top

waiting on tesco calling me back

re cloned card how do they know the full number when tesco only give the last 4 ..

i have a receipt that proves i was instore using my own card at my local store yesterday so can't be in two places at once ... only ever used 3 tesco stores and they are all in Scotland

deanos

you print off a clubcard from the account same time as you print off the vouchers

heatherks

deanos wrote: »

you print off a clubcard from the account same time as you print off the vouchers

That is shocking i didnt know that !!!!!

deanos

Yep if you go to order a replacement card you can print one off !

peachyprice

It's shocking that this is still going on, you'd have thought Tesco would have got to the bottom of it by now especially as one poster has had a letter telling them someone has been arrested.

dalesrider

heatherks wrote: »

re cloned card how do they know the full number when tesco only give the last 4 ..

Well the above methods....

As well as their till roll will have your FULL number on it. Just the same as it will have the FULL debit/credit card number used to pay.

no1catman

dalesrider wrote: »

Well the above methods....

As well as their till roll will have your FULL number on it. Just the same as it will have the FULL debit/credit card number used to pay.

No, the till receipt does not have the full no on it, almost maybe, but certainly not all.